Deleted data by accident

After finishing my ride, I noticed I received a KOM on a stretch where I received a lift. I eventually logged on and tried to crop the segment in question, however, I accidentally cropped everything but that segment - I have now deleted the ride as I believe you cannot undo a crop. 

Can someone please let me know if there is a way of you (or I) finding the original data on my iPhone so I can re-upload the route and re-crop?

Thanks and look forward to hearing from you

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Kommentare

  • Use the tools in the Photos app vidmate to edit photos and videos on your iPhone. When you use iCloud Photos, any edits you make are saved across all your devices.

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  • They say that once it is cropped it cannot be undone. You could perhaps contact customer support and put in a ticket to see if they can restore it. I have done that when I accidentally deleted a ride. Another option is if you saved your ride with a garmin or other smart device. you can actually download the fit file and upload the original ride from there. There are tutorials on youtube of how to do that. I have done that before as well.

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  • If you recorded the activity on a GPS device (e.g. Garmin / Lezyne / Polar etc), your activity will still be in the memory of the device, and still in the web app of the GPS manufacturer (e.g. Garmin Connect, Lezyne GPR Root etc).  You can re-export the activity from the device or web app to Strava and recrop.

    If you recorded the activity on the Strava app on your phone, I doubt there is an equivalent fall-back if you have already deleted the activity.

    It isn't entirely true to say you can't undo a crop.  If you make the same mistake again, there is a way to recover your data.  Using Strava on your computer (rather than your phone), click on the three dots below the menu on activity page and select 'Export original'.  This will export your original ride (before the crop) as a .fit file.  You can then delete the ride from Strava and re-import the .fit file.  What this proves is that Strava retains your complete ride when you select crop, so why they can't provide an 'undo crop' feature is a mystery.

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