Troubleshooting Polar Bluetooth Heart Rate Monitors

We occasionally hear of issues connecting your Polar Bluetooth Smart HRM to Strava to record your heart rate with the app. For example, the HRM may appear to be connected to the phone via the phone's Bluetooth settings, but the HRM is not detected from within the Strava app. 

We recommend following these Polar troubleshooting steps then, try connecting the HRM to Strava again. 

  1. If your receiving device (phone) has a Bluetooth devices list, try removing the Polar H6 / H7 from the list and pairing it again. Remember to wear the heart rate sensor when pairing.
  2. Try restarting the receiving device (phone) to see that helps.
  3. Could the heart rate sensor battery be empty? Try changing the battery. 

To reset your Polar HRM:

  1. Exit the application and remove the heart rate sensor from the strap. Wait 30 seconds, place the sensor back and start the application.
  2. With H7, if the sensor restart didn't help, reset the sensor by taking the battery out for 6 minutes and touch both snap connects for 10 seconds right after you have taken the battery out.
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  • iPhone users also beware that iPhones now pair with more than one Polar Bluetooth HR strap at the same time. Only receive the data from one Polar HR strap but no way to choose which.

    iPhones do not seem to recognise the individual name of each Polar sensor and so will just pair to any and all in range. An Apple issue that only started happening in iOS 10 and has not yet been resolved. Strava please report this to Apple?!

    I have ended up with a work out partners HR and them with mine on a number of occasions even though we have never paired the Polar HR straps to each other's phones, they just pair and no way to stop it!

  • Hi, i would like to use Polar H7/H10 Bluetooth with Apple Watch 2 and Strava app (apple watch version). Is this combination supported and will be working?

    Thank you in advance.


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