Troubleshooting Polar Bluetooth Heart Rate Monitors

We occasionally hear of issues connecting your Polar Bluetooth Smart HRM to Strava. We recommend these Polar troubleshooting steps. Then, try connecting the HRM to Strava again. 

  • If your receiving device (phone) has a Bluetooth devices list, try removing the Polar H6 / H7 from the list and pairing it again. Remember to wear the heart rate sensor when pairing.
  • Try restarting the receiving device (phone) to see that helps.
  • Could the heart rate sensor battery be empty? Try changing the battery. 
  • If issues persist, try resetting your Polar heart rate monitor: Exit the application and remove the heart rate sensor from the strap. Wait 30 seconds, place the sensor back and start the application. With H7, if the sensor restart didn't help, reset the sensor by taking the battery out for 6 minutes and touch both snap connects for 10 seconds right after you have taken the battery out.
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Comments

4 comments
  • iPhone users also beware that iPhones now pair with more than one Polar Bluetooth HR strap at the same time. Only receive the data from one Polar HR strap but no way to choose which.

    iPhones do not seem to recognise the individual name of each Polar sensor and so will just pair to any and all in range. An Apple issue that only started happening in iOS 10 and has not yet been resolved. Strava please report this to Apple?!

    I have ended up with a work out partners HR and them with mine on a number of occasions even though we have never paired the Polar HR straps to each other's phones, they just pair and no way to stop it!

  • Hi, i would like to use Polar H7/H10 Bluetooth with Apple Watch 2 and Strava app (apple watch version). Is this combination supported and will be working?

    Thank you in advance.

    Lukas

  • When my Polar data has synched with Strava none of the data appears in my strava app. Ie no duration if event and no Hrm details. These appear in the polar app. This is from an Indoor cycling event on a static bike only

  • Ran across something today. I have a Polar H6 and H7 heart rate monitors that I've never been able to have Strava find under sensors on my S8 phone. Just for fun today I installed Strava on my old S5 phone and checked to see if either heart rate sensor would show up under the find sensors section of Strava. Sure enough both heart rate sensors showed up in the find sensors and were working properly. Btw both hear rate sensors work with 2 other apps on my S8 phone, and they both show up in the blue tooth menu and are paired to the s8 phone.

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