Duplicate entries of Strava data in Health

When using the Strava and Apple Health integration, some Strava activity data is syncing twice in Apple Health. Troubleshooting this problem is difficult and hard to reproduce. In the meantime, below are steps that may temporarily resolve the duplicates:

  1. In Health, turn off all sources for each of the data types (Active Calories, Cycling Distance, Walking + Running Distance, Workouts). Close the Health app and the Strava app.
  2. Start the Health app again and turn all Strava sources back on, including the Workouts option.
  3. Open the Strava app, go to the "You" feed and pull down to refresh. Then scroll down through that feed to view past activities. This allows your data to be pulled from Strava and passed to the Health app.
  4. If that doesn't work, delete and reinstall the Strava app (when prompted to remove Health-related data, say yes). Go to settings after reinstalling Strava and enable Health sharing.
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241 comments
  • Well, after 25 days of emails back and forth, Strava confirmed there is no fix for this. However that should be of no surprise for those following this issue given the first mail starts in 2016! Well it’s now 2019, still no fix and suspect this will never be fixed by Strava. I don’t pretend to understand why this is so difficult but clearly Strava don’t have the engineering talent to figure it out. Now relying on Apple to fix this for them. I’m sure they have the ability to clear up Strava’s mess. Annoyed. Very very annoyed.

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  • And this is why I stopped using Strava. Too bad.

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  • Well this is annoying isn't it! Came here looking for a fix, found years of Strava customers being ignored.

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  • @Ken, haha, well that'll never happen... As far as I can tell, it's just not Apple's problem. I think this would be as easy as having a local flag on the activity called `synced` and then don't send it subsequently unless perhaps the activity is cropped in the web interface. Sad, really, I feel like I could fix this in 5 minutes with access to the code, but quality is apparently no longer Strava's goal. I've been experiencing constant force quits when saving my activities lately as well that are losing my entire activity--not even recoverable since Strava didn't think of saving it in some in-flight format where it's recoverable after a crash. I'm pretty done with this (one of my ex-favorites) product.

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  • @Adam - I think you are right. It is just so frustrating that Strava cannot point enough resources to fix this. They say it is difficult to replicate which I simply cannot accept! How could it be! There's enough people here for a start detailing how they produce the error!!

    Given my Garmin, Polar and Sunto all sync perfectly with Apple Activity, it seems Strava just don't care enough. The "I'm alright, the data on my platform looks dandy!" attitude smacks of a complacency. I refuse to believe or accept that this company lacks the engineering resource to deal this for this long.

    I guess users of your platform can only raise the concern (perhaps a little too passionately granted!) and we hope that you are listening, but your track record suggests this one just goes in the back of the bottom draw.

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  • I recently noticed this issue as well so I came out here to see if I could find the answer. Interestingly, I found a comment under the FAQs on this page on the Strava site that says it's a known issue and that they're working on it. Even mentions how to reproduce the issue so they must have finally figured out what's going on.

    https://support.strava.com/hc/en-us/articles/216917527-Health-App-Integration

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  • @Brent The date on that is 2015 so don't hold your breath. I don't think this will ever get fixed unless they decide to do a re-write of the iOS app for some other reason.

     

    I just opened a ticket on this. I know others have as well but if they get enough complaints with this issue maybe they'll take it seriously.

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  • @Robert Oops. I completely missed the date on that one.

    Thanks for opening up a ticket.

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  • They responded very quickly to my ticket but on the first reply got the standard troubleshooting step. I then replied to try to get it escalated but was told they are aware of it but it is not a high priority. Funny enough they pointed me to this page to be notified of updates.

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  • +1 here,
    This is getting really annoying.

    I was syncing all into Strava then into Health, now I sync my other app into health and in Strava, And no more sync from Strava to Heatlh. I use Strava as the central hub for each app, not anymore until they fix this

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  • So I just confirmed (from the 2015 comments) that if you update your activity to private after syncing it duplicates your workout. Now, sometimes it shows duplicate workout and sometimes it doesn't for me. Regardless if it's private or public. So weird. I go on walks on my break at work and change them to private. Not until yesterday did it start affecting my rings though. For example, my active calories ring is at 284 right now. I change to private and it jumps to 887. Usually even though it duplicates my activity it won't have any effect on my rings. I was thrown off when I got two out my three rings closed before noon on a workday. Haha. Annoying but I just switched from private to public and switched back. My rings went back down to what they were on the original sync.

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  • Until this is resolved, I will not subscribe.

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  • Still having this same problem! Super frustrating! Why can’t Strava check Health for duplicates before adding data?

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  • I’m seeing this problem in 2019. It appears that Strava has been aware of it for three years. I am a software engineer, and I cannot imagine any problem would take this long to solve unless they are not really working on it. So, Strava, what’s going on?

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  • I don't think Strava devs are reading this thread, we should complain on the Facebook page or on Tweeter to gain visibility. We also should note the app in the App Store according and explain our problem there.

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  • 3 rides on 1 day somehow ended up 16 entries in the Health app!

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  • I am getting duplicate and triplicate entries too. I am going to have to stop using Strava and go to Cyclemeter for my Heath integration. This should not be work.

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  • Me too. And this started happening a few weeks ago. I've been using Strava for more than a year and this wasn't an issue. Now it happens regardless if I track using the Apple Watch Strava app or the phone app.
    Yes I'm using just one at the time. The watch stayed home while I tested with iPhone only.

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  • I've suddenly got 2-4 entries in Apple health for every ride over the last month? This is a three year old problem?1?

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  • I get this, did a ride today and have 3 entries for it - Strava x2 (renamed ride) and the one from Wahoo, it looks messy but the Apple health app only takes data from one it seems - I assume the health app is clever enough to know you can’t have done 3 activities at the same time with the same stats?

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  • How can this problem still exist after *years*? I am a paying customer, and this is really annoying. I suspect that it will be even worse with iOS 13 showing activity trends when there duplicate data. Please, fix this finally!

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  • I didn’t notice this at first, but *all* my rides are duplicated, most three or four times. Reinstating didn’t help. And now it seems that activities are not synced with health again until I open the individual rides... some 100 rides to open and close in the app :'(
    This is horrible, and the fact that it’s been an issue for three years is concerning.

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  • I am using the Apple Watch Strava app for running and biking. It seems that when I just use the watch app, there are no problems. But when I open the smartphone app to check my Kudos and what not, the data uploads again. Somehow, I ended up with 4 data entries in the iPhone's Activity App for the same run. Just signed up a month ago on the free app. I also will not even consider paying for the service until it actually works without the frustration of having to manually delete duplicated data sets. Other than this issue, I like the app and service. But this is a pretty big issue...

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  • Yep, why would I ever pay for an app who ignores an issue for a large number of its user base for years? The dup entry could be fixed if they just dedicated someone to looking into it. As has been mentioned before, other apps can do this without issue.

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  • I've even offered to fix it for free :-D

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  • Duplicate entries? Try quadruple. Took an 8k run this morning. Started recording on my Apple Watch (gen3 latest OS). Finished and got a notification that the activity was ready to upload on the iPhone app. Did so. Then found not only duplicate entries of the run on the iOS activity app but quadruple data entries in the Health App. I’ve done the suggested tips from Strava. Still happening. Annoying is the kindest word I can use.

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  • This quadruplicate of entries is a very recent addition :) Even older activities that I have cleaned up before (by manually deleting duplicates) had duplicates and triplicates and so on.
    It may be Apple's fault... I just can't imagine Strava just sitting on this...

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  • I’ve tried all of the above. After reinstalling all of My workouts seem to be duplicated in the workout and healthapp. Hope this issue gets fixed soon.

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  • > It may be Apple's fault... I just can't imagine Strava just sitting on this...

    Considering that Strava is the only Health-integrating app with this problem, and the variety of other iOS issues Strava alone seems to struggle with, I think it's easier to imagine this is Strava's problem than Apple's.

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  • I can confirm that only Stava has problems syncing health data with Apple Health.

    Over the years I tried Endomondo, Garmin Connect and many others but only Strava fails...

    Here is the best and durable solution I found for now:
    - Disconnect Apple Health with Strava
    - Sync Strava activities with another activity tracker that is working great (Endomondo, Garmin Connect...) and supports Apple Health.

    For syncing I use https://tapiriik.com/, manual syncing is free and automatic is 2$/year. It can sync 18 different accounts at the same time.

    Maybe a free syncing solution exists, I didn’t checked.

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