How Do I Contact Strava Support?

We receive a high volume of ticket submissions, so we recommend using our chatbot initially to help with your request. We appreciate your patience as we work through all submitted requests.

From the Support Site

1. Open our Strava Support chatbot, located at the bottom right of your screen. If you don't see the chatbot, please ensure you are logged in. 
2. Type "Contact Support" and follow the steps to submit a request that will be sent to our support team.

From the Mobile App

1. Open your settings from the gear icon in the upper right-hand corner of the You tab.
2. On the Android app, select Support. On the iOS app, select Help > Support.
3. Type out your question and tap the arrow icon to submit it. If the recommended Help Center articles do not provide an answer or resolution, select the option to Contact Support.

How to contact us if you can't log in to Strava

If you cannot access your Strava account or are not registered with an account on Strava, please email us.

Twitter and Facebook

Follow us on Twitter @StravaSupport for important news, product updates, and helpful tips on how to make the best of your Strava experience. Due to character limits and data privacy compliance, technical and subscription support can only be provided if you submit a support request.

FAQ

I submitted a request, but cannot find my response; where can I find it?

Please check your junk mail and spam folders if you do not see a response from our team in your inbox.