Updating your Premium status with Strava Support

If you are a Premium member, please follow these steps to ensure the you get expedited service from our Support Team:

  1. Go to https://support.strava.com/hc

  2. Press “Sign in” in the top right corner. If you’re already logged in on that page, then log out and log back in from there.

  3. Click on your profile name dropdown in the top right corner and then click My activities and click on your ticket.

  4. Copy the description from your ticket, then add the comment "This ticket is resolved" at the bottom of the page and press Submit.

  5. Press Submit a Request, provide the required information and paste the description from your old ticket, and press Submit.

  6. Check your email to receive confirmation that your ticket has been tagged as Premium.

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