If you're experiencing repeated crashes or failures, there are some primary steps that might help:
- Signing out and back into the Strava app.
- Turning your phone off and on again.
- Uninstalling and reinstalling the Strava app.
If you continue to experience crashes after trying all of these, it may be helpful to try to record a device log from your phone which captures the event.
- Android 4.1 To Current: Collecting a bug report is performed through the built-in Android OS tools.
- Go into your System Settings -> Developer options
- Developer settings are not enabled by default. To enable them, go to settings> about phone >tap build number 7 times.
- Turn on the option for "Power menu bug reports."
- Open up Strava and cause a crash
- After the error happens, hold down the power button for a few seconds.
- The Bug Report option should appear, select that option.
- A popup will display asking you to tap Report or Cancel. Please tap Report.
- After you tap report it will take a few minutes but then a screenshot will be taken and your email will automatically open with the bug report and the screenshot automatically attached. Please email the log to support@strava.zendesk.com so we can isolate the issue for you.
- Go into your System Settings -> Developer options
- Android 4.0: There are apps to help make this process relatively painless. We like a free App called “CatLog - Logcat Reader,” but there are many others out there that accomplish the same thing.
- Download CatLog from the Google Play Store (previously known as the Android Marketplace).
- Start CatLog.
- Press the Menu button, then “Record,” any filename will do.
- Go to the Strava App and replicate the problem.
- Go back to CatLog and press the Menu button, then "Stop Recording".
- Press the Menu button, then “Send” and choose "As Attachment".
- Pick an email app from the display and address the email to support@strava.zendesk.com. If your Strava email account is different than the one you are sending from, please include it in the body of the email as well.
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