Accidentally deleting an Activity

If you'd like a deleted activity restored, contact us directly by submitting a support ticket

Select "Submit a Request" from the bottom of this page, or from the mobile app click "More" > "Help" > "FAQ & Support" > "Contact us" in the top right corner. In the Description, please include the date of the activity you'd like to be restored.  

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  • On the desktop version, under "My Activities" I can see a list of all my activities. I have the option to edit or delete them from here. All good the way it is.

    However, could is also not be possible to add a button "unhide deleted activities" which would then show all those deleted activities that can still be undeleted, and against each one give the option to undelete? That would cut down on a lot of requests that users could otherwise handle themselves.

  • I so badly want my last work out put back I did my first ULTRA 100 Mile Run and was so tried after 30 hours up pushed disregard thinking it was something else.  Contacted support no reply. I'm premium too/ Please help

  • Hi Steve - it looks like your ticket in support received a response. If you discard your recording before it is saved, there's nothing we can do to help unfortunately! 

  • OK.....ready for this one? How do you A: recover an activity, then B: correct a miscropped section of that ride? I deleted it because it had me down as KOM for a segment that I had driven.

  • One solution to this problem is to backup the activities so that you can restore it without seeking help from Strava Support Team. Can Strava let its users choose to automatically backup their activity to their personal Dropbox/GoogleDrive accounts? Which activities to back up can be decided by the user, possibly choose to automatically backup all activities or manually choose activities to back up.

    Satish Annigeri (http://www.strava.com/athletes/787858)

  • Another suggestion to solve the problem of accidentally deleted activities is to give a moratorium of say, 24 hours until which user can restore the activity manually through an appropriate item in the menu. You could send an email to the user to that effect so that user gets alerted to accidental deletions and take remedial steps within the moratorium period. In fact the email could contain the link to initiate the restoration process.

    Satish Annigeri (http://www.strava.com/athletes/787858)

  • Hello Elle, I just submitted a request to restore my 1.5 mile run from Feb 10th 2015.

    #372262 Request to restore a Strava Run activity from Feb 10th 2015

    Thanks,

    Vasanth

  • Hi, 2 days ago I have submitted request about accidentally deleted activity recovery. Can you please tell, when can I expect recovery? It's really important for me.

  • Please make the crop feature less confusing!! It's UX makes you delete the inverse part of the ride...

  • I thought I was deleting a segment but deleted a Ride instead.

    How about that after hitting the delete button a confirmation screen pops up saying "you are about to delete your Morning Ride". Are you sure?

  • Hi Elle, Yesterday I have unfortunately deletet my activity. Can you restore it for me? Bas

  • Hi Elle, Yesterday I have unfortunately deletet my activity. Can you restore it for me? Bas

  • Hi Elle, I've yesterday deletet my activity. Can you restore it for me? Bas

  • I deleted my ride before I uploaded it on the mobile app when I accidentally swiped the delete button on the un-synched activity. So maybe a further prompt after pressing the delete button to ask "are you sure you want to delete?"?

  • -

    HI

    Is it possible to recover my ride Activity that has been accidentally deleted?

    Thank you very much

    Name on Strava : FloWer Lin

    http://www.strava.com/athletes/512808

  • Strava, why not add an "are you sure" window, at least for mobile?

  • The 'are you sure' button is handy, but how about a delay between stopping a run and being able to delete? This morning, I managed to delete my run whilst taking my phone out of my armband- a delay would avoid this. Thanks!

  • The "are you sure you want to delete it?" Prompt is good way to safe guard people from accidentally deleting a ride. Another consideration is that it goes into the trash can, and remains there until the user goes in to clear it - no different to Windows or Macs.

  • A recycle bin that keeps deleted activities for e.g. 30 days.

  • 1. Activities that were uploaded successfully but deleted from Strava must be backed up to say a archive of activities which the user can see & restore on his own as this will reduce majority of restore related support requests. 2. Weekly mail containing activity data so that user can restore from the file if required.
  • Hi Elle. Alex a spanish journalist is here. I every days have marked with somebody and i want ricover my activities. Please help me like other people do who were attacked by him.!. Last day i have the activitie 511650410 attacched and have a mark i can´t ricover. Can you help me ? My new profile is Alejandro Villalobos 13811547.Granada, Andalucia, Spain. And i had an old one Lopez II Giornalista 12463875 that now i can´t use and i would be ricover all my activities. Please help me and do somethingh to risolve and that never more this ricover activities would be touch ny anybody. THANNKS... I write for cycling magazines

  • Hi again this is my activitie from yesterday attached://www.strava.com/activities/511650410#12296726977
    The name of me : Alejandro Villalobos Number of athlete 13811547
    Granada, Andalucia, Spain.
    Can you return back the activitie please ?

  • @Alejandro - the Activity Flagging feature is very different than and activity being deleted. For you, it's the former not the latter. I see you have a ticket with us already - we'll get back to you as soon as we can to assist in sorting out the activity flags.

  • In answer to your feedback request...how about a simple 'Recycle Bin' like many other systems. Deleted activities will then appear there for 30 days (for example) and allow users to recover them if required. If not they are automatically cleared/deleted after 30 days. Would probably cut down a lot of support calls for you guys.

  • Dear Strava,
    I also have the same problem, accidentally erased data, and already submitted a ticket 4 days ago ( https://support.strava.com/hc/requests/589382 ), but I'm confident that you will sort it out.

    I imagine that this type of incidents is very common, but providing ideas to solve it without knowing your data structure is hard, can you hide them only in the grid? But would it still add to the totals? Create a RecycleBin, but then you would have to build a RecycleBin manager, etc... without knowing all the facts and logic of your platform is hard to provide suggestions.

    So I propose something "simpler" erase the information as you do, but with that trigger, export the data to a .tcx file and send it to the user by email (7 days delay for universal users, immediately for premium, as an example for service differentiation). Simple solution and probably not that much changes on you platform or data structure. Happy users and your business model protected.
    This is my sugestion

  • A simply use case of why it can happen.
    I start cycling, start strava on my mobile, start recording, realize i have started a run instead of ride, stop, chose ride, start again. After finishing the ride I fill in details, click submit. While the activity is synchronizing I notice my dummy run of 0 km from above, want to delete it, click it, click delete.... and see it still there. What happened was the sync and refresh of my ride just before I clicked my 'run'.
    Not sure if it can be prevented. Maybe a check on the sync time and extra confirmation "you have just recorded the activity, are you sure you want to delete it at once?"

  • Hi, please my ride Activity on 13/04/2016, that has been accidentally deleted?

    Thank you very much

    Name on Strava : Luís Pedro

    https://www.strava.com/athletes/4572186

  • Why not just have deleted items go to a trash can that hold them for a certain period of time or until you actually go and empty the trash. This way you could go to the trash can and restore deleted items

  • Hi
    Could you please recover my recently deleted activity(yesterdays).
    https://www.strava.com/athletes/12401290
    Probable link: https://www.strava.com/activities/612546884

  • Great suggestions above - I agree with trash can idea. I think the problem stems from the fact that people do not know what they are deleting.
    1) it is not obvious or easy for people to rename their ride from Morning Ride to something they know, especially when they are on mobile.
    1a)The name generated to new activities should be "Morning Ride mm/dd/yy" (Todays Date)" added from system.
    2) On the activity page simply modify the name of the "Add a description" button under name to read "Edit/Add a description"
    3) I would like to just click on an activity map and make simple edits like cutting off the end when I forget to stop the ride, or deleting times when I am stopped.

    But I know that takes a major program edit as does adding a trash can, so here are two simpler things.

    4) When splitting an activity to two activities, add Part 1 and Part 2 etc automatically so it’s easier to identify.
    5) It would also be useful and easy to add a map icon to these lists – again to make it easier to identify.

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