How to fix autopause issues

Autopause for cycling uses your GPS to detect movement and automatically pause the recording when you are stopped. Autopause for running uses your phone's accelerometer to automatically pause the recording when you are stopped (Enable split announcements to hear audio announcements for pause and resume events). Once movement is again detected, autopause will turn off and the recording will resume.

If your autopause is not automatically pausing: 

Check the Strava app's record settings to make sure the autopause feature is enabled. Since autopause relies on the accuracy of your GPS to determine if you are stopped or moving, check our GPS troubleshooting resources for Android and iPhone. If there is an issue with the accuracy of your phone's GPS then the autopause feature won't be able to detect if you are stopped and won't automatically pause. Also, note that your recording will be resumed if you are walking around or move indoors where the GPS signal is obscured. You can use the manual pause feature to prevent any miscalculations. 

Example of GPS issues when indoors with an obscured signal preventing autopause from pausing the recording:

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If your autopause is not automatically resuming: 

  • If recording a walk or hike we recommend disabling autopause. The slower speeds often cause the app to pause frequently and have trouble resuming which will result in recording issues. With autopause disabled, Strava will calculate moving and stopped time during the upload process instead of during the activity. 
  • Autopause may not resume automatically if you remain stopped for a long time. Some phones will shut off the GPS signal to conserve battery if it is not being used for some time. Opening the Strava app to view the record screen will reactive GPS tracking and ensure the recording is resumed when you begin moving.
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90 comments
  • This is a disaster. A decent product manager would work with the user base to fix this mess. Maybe it's just me but when the app auto-pauses and never resumes I somehow feel that defeats the purpose of the entire app.

    I also think it's something with competing GPS from other apps and then thinks it's done with its job and stops tracking. I'm thinking about changing apps now because I've lost confidence in Strava.

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  • I would lke to go premium, but as result of the Auto pause function not working I am reluctant to do so?  So I do not get true Ave speed readings.

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  • @Travis - Thanks for the response, I was only stopped for 2 minutes max, but did take a picture. Do I still need to bring Strava back to the foreground if I have disabled auto-pause? This sounds like a separate issue.

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  • I having issue on the auto-pause. my ride record have been lost count about 200km. the strava auto pause after 1km-1.5km, until I done my ride. its have pause and never resume back the record.

    Having this issue since this week. did total of 3 ride with not proper recording. Please settle this issue. I'm very dissappointed about this.

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  • @Dane: We've actually been working very close with any athlete that submits a support ticket so that we can uncover any and all issues with Auto-Pause. Additionally, we've been doing some basic investigation and troubleshooting here in the forums. However, it's tough to work with athletes through this forum as we usually need more specific details about any incidents and we may request you do some testing on your end to help us get to the root cause of the issue. As mentioned several times previously, there is an inherent issue with the iPhone's OS when Strava and certain other apps are running at the same time which may be the issue in your case. But the problem is that the iOS is actually closing Strava to free up memory which is not something we can fix or prevent. Specifically if, during your rest, you take pictures or video or even use Safari, the OS may close Strava. If this doesn't seem to be the case, please submit a support ticket so that we can investigate further. 

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  • Hi Strava:

    Since upgrading to premium I have beeen having auto-pause issues.  I'm using an iphone 5 with strava release 4.5.2.   I went into settings to shutoff the auto pause function, but, it is not available.    I read what I can find about GPS signals and cameras interfering and so forth,  but, the explanations are not adequate.  I don't use my camera.  Often I use use the app along with my Garmin (on my bike),  which does not seem to have the same issues Strava does. 

    Rod

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  • @Lewis: Yes. This is separate from auto-pause. Essentially this is a limitation of the iOS. When using some other apps, especially taking photos but also sometimes Safari and others, the OS can terminate Strava completely. Unfortunately there is nothing that we can do to prevent this since it's the only way the OS can free up memory to run those apps. We always suggest that if while resting you take a picture, or use other apps, that you return to Strava to ensure it's still running before you start riding or running again.

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  • Are the Strava folks even reading and tracking this thread? Some official advise would be nice.

    Switching the autopause on/off is not the issue anymore. Doesn't matter if the autopause is on or off.

    The app whether on Android or IOS is simply not recording as intended, as evidenced by the people who posted here. Get the bugs fixed or at least tell us you're working on it!

    Or is Strava going to tell us that the Free version will only record xx miles/km and then go into autopause where we will have to keep checking and toggling while cycling to record, and that we will all have to upgrade to a premium version for it to record properly? #justsaying

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  • In case this is helpful for anyone, I bought the new iPhone 6 and the problem has gone away.  I think it's because I disabled the GPS/location feature when taking photos, though (which was one of the questions that popped up when getting the new phone set up). 

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  • Autopause turned OFF and I still get aborted runs and bike ride after 10 min or so. Always after 10 minutes no matter what course or location. Please advise since i've tried everything you suggested in the gps/autopause articles. Samsung S6 latest version strava app.

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  • @Brian: It sounds like you're recording a Ride, but have the activity type set to Run. So the app is using the run auto-pause detection settings which won't work during a ride and will cause constant pausing and resuming. When auto-pause is turned on, you'll have to make sure you have selected the correct activity type before you begin your activity.

    @Patrick: It sounds like the app isn't receiving any good GPS or location data from your phone. So the app tries to start, but after 10 seconds doesn't receive any location updates, so thinks you're stopped. I recommend turning the phone completely off then on and flipping the location services off then on.

    @Rodney: The auto-pause setting is still available but it's moved and is now found by clicking on the three switches from the pre-record screen. 

     

    A reminder that if you're stopped and the app is auto-paused, and you use the phone for any other functions (not just the camera but also to make a call, check Safari or another browser, use other apps, text, etc.) the phone's OS may close Strava or terminate it's connection to location services while paused. So, if you're stopped for an extended period and use any of those functions, it's best to return to the app before resuming riding or running.

    If you're having problems after turning your phone off then on and flipping location services off then on or if you're having problems and the auto-pause is turned off, please submit a support ticket so we can investigate further. We don't have any known issues regarding recording and have been able to get our athletes recording without problems when we troubleshoot each case individually. 

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  • Started recording. Finished ride. Strava had auto-paused after 10seconds and never started again. 3 hours of riding not recorded. Extremely annoyed! 

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  • This forum is actually intended to discuss auto-pause functionality only. If you're having problems while recording with auto-pause turned off, then please submit a support ticket so we can properly troubleshoot your case. We likely need more information about your exact activity and the recording experience than makes sense to request and provide here to allow us to troubleshoot those sorts of issues.

    Troubleshooting issues on this forum, with the wide variety of reports including different use cases, devices and activity types will be nearly impossible. As we have stated previously, one very important thing to note, auto-pause issues are nearly ALWAYS GPS or OS issues. The auto-pause function will not work properly if Strava is not receiving good GPS and location data from your phone. We do not have any known issues with auto-pause at this time. 

    One of the most common reports in this forum goes something like "the app records for 10 seconds then auto-pauses and never resumes". This is because, for cycling, the app does in fact auto-pause after 10 seconds of no reported movement as indicated by the GPS. However, this IS NOT caused by the auto-pause specifically. IT IS caused by the fact that the phone and its GPS and location services are not providing any accurate GPS data to the app so Strava thinks you're stopped. If the location data provided by the phone showed movement, the app would resume recording normally.

    The other common report is that the app auto-pauses at some point during an activity and never resumes. This can be caused by a variety of different issues. If you are stopped and use the phone for other functions, specifically iPhones using a camera or Safari, then in some cases the OS can actually stop sending location updates to the app at all which prevents the app from being able to resume properly. On both Android and iOS, if you enter a building while stopped, and the app auto-pauses, the GPS might lose a solid connection with satellites, and when you return to ride, the phone never really achieves a solid GPS lock. In these cases the app does receive some GPS data from the phone, but the accuracy of the data may be of too poor quality to be used by the app.

    Regardless, all of these different situations are best handled independently, by our support staff, in a support ticket. We're definitely happy to investigate. For almost every athlete that has ever submitted a support ticket we have been able to identify the issue, and prevent future recording problems. We don't have any known issues with the app recording activities, or with how auto-pause functions.

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  • Jomon Fermin - I am running Android 4.3 on a Samsung Galaxy S3. I was having problems with auto pause, hence stopped using the phone for GPS tracking but having had to revert to it last night, the issues seem to have been resolved, hence it's not the Android version that is causing your issues. 

    Good luck.

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  • After updating to iOS 9 I'm now experiencing this issue. Was previously very reliable when using auto-pause, even when using the Camera app. iOS 9 appears to have changed this.

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  • Before v4.2.2 I found autopause would resume far to readily.  If I stopped my run to do some press-ups, the slight movement of my arm bending (I wear my phone on my forearm) would be enough for Strava to "resume run".  Now however, I find that Strrava pauses even if I am still running (for example when I slow down to step over a log or around some thorn bushes), and often fails to resume for quite a few seconds, completely messing up the recorded statistics.  Before it was too sensitive, now it seems too insensitive, to the extent that I will need to turn-off auto pause now altogether.  Can we have it back to the original setting please, or perhaps give users the choice of how sensitive the auto-pause feature is? 

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  • Unfortunately, turning off GPS for photos is not an option for me. I happen to like that piece of metadata on my photos. I don't think that's the problem, however as I've used the camera dozens of times before with Strava running. The only thing I can think of is that I used Safari a few times on this particular ride. Oddly enough, though, Strava was only stopped once and I used Safari at least three times on the ride.

    It's super unfortunate that I can't trust the phone or app and have to check it any time I want to use Safari mid-ride. I'm hoping I'm safe with photos.

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  • @Justin - give some routine GPS troubleshooting a try. Sometimes the iOS update can muddle the GPS signal which affects the auto-pause feature. 

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  • Sorry to hear of your problems with auto-pause and thanks for taking the time to post to the forum.

    @Richie: The problem with your activity was that you had horrible GPS data. The app couldn't detect movement because the data was so bad the app could not properly resume recording after you started moving again. All the data points were being thrown out due to poor accuracy. Best tip here is to give the app more time to get a good GPS lock before you start recording. Also, you may want to turn the phone completely off then on and flip the location services off then on.

    @Alan: I'm not familiar with this issue. Auto-pause shouldn't effect initial GPS fix at all. It might be best if you submit a support ticket so we can walk through some troubleshooting on the device.

    @Charlie, @Joe, and @Paul: We do hear reports of this happening and I apologize for the trouble. Although rare, there are a variety of things that can cause the app to stop recording on both the Android and iPhones version and it can happen at any point. Typically it's caused by an issue with the device itself, or other memory or battery constraints and is rarely caused by the app simply crashing or stopping recording on it's own. This was an issue before auto-pause was a feature but now whenever it happens, since auto-pause was the last event recorded or noticed during recording, it appears that auto-pause was the culprit. However, we can't isolate this to auto-pause. We're definitely still investigating to make sure that's not the case. We'd definitely appreciate if you could post links to activities where this has happened here in this forum, or if you could submit a support ticket with those links if you wish to address these issues more privately. We may request crash logs or other info from the phone that may help us to further investigate.

    @Hasan: I don't see the 10 minute stops you're referring to but auto-pause definitely didn't remove all your stopped time. It does appear you had some rests where your GPS data shows you "drifting" while you're resting which is making it harder to identify stops. Again, if you're stopped for that long (more than 5 minutes or so), I would recommend manually pausing the app. In general, this is a good idea when using any auto-pause setting on any device or mobile app. That being said, our auto-pause is especially strict, requiring complete stops for 10 seconds before pausing, and starting again immediately upon sensing movement. We're definitely examining the results of activities recorded with auto-pause to ensure we're applying auto-pause as best as possible for the most accurate data analysis across all activities, and in all use-cases. One other thing worth noting, if you don't feel auto-pause is sensitive enough for the way you ride, you can turn it off and Strava will always remove resting time when the activity is processed. That method of stopped time detection may work best for the way you ride, especially if you don't have the phone mounted and aren't concerned with average speed that is displayed on the app while recording.

    @Ben: Thanks for the feedback. An adjustable auto-pause is an interesting thought but would definitely complicate things in a variety of ways. I understand the use case though. Unfortunately we can't revert the auto-pause because the previous version worked only on iPhones with M7 chip, and the current version works on all mobile devices and allows for more uniform data processing. But I'll be sure to share your reports and thoughts with the team.

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  • I have turned auto-pause off as I want to record elapsed time, not moving time. However, when my iPhone 6 uploads the ride the resulting time recorded is still moving time, not elapsed time. I see that when I log into my account on the website I can see both moving time and elapsed time, which is great, but why do I not have the option to see moving time on my phone?

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  • One commenter said this..."I went for a drive last night and it worked fine until the screen went off." Strava has stopped recording mid-ride on me both times (2 out of 2 rides) since I upgraded to IOS 9. It only happens when I come to a stop, but not every stop. But the two times it happened, it happened when I turned my screen off and I took my phone inside a store. So it may have something to do with turning off the screen or going inside a building. I'll have to experiment. Using Strava v4.5.2.

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  • Bored with the pause function in Strava.

    Long time ago, as I did start my logging, screen was automatiquely locked.

    With the new version, It is many and many trips that are not correctly logged as I don't verify each time it is OK before starting.

    I just want something that start the run when I leave and record my run when finished.

    I'm very frustrated today as I try to have a good run and I discover nothing was logged.

    I want something simple, locked when started. Not possible to have an option to auto lock the screen?

    Xavier

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  • John, I don't think auto-pause is the issue. Based on the response from Strava to my earlier comment it sounds like they say they have no control over GPS "turning off" for their app if another app "steals" it.

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  • Hello

    I am having problems with the "Auto-pause" feature as well.

    I am using an iPhone 4 (so no issues with ios9) [using ios 7.1.2] and using the App in Ride mode.

    The last 2 rides have activated auto-pause once on each ride, but it has not discontinued auto-pause when I started riding again.  Yesterday approx 40 minutes into the ride and today about 40mins also.

    The phone is in my camel pack with the screen off and until now I have never had a problem.

    In summary, it is like the auto-pause is not resuming normal timing when movement starts again.

    Any theories?

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  • I've just come back from a ride, where auto pause stopped as expected, but failed to resume, despite riding for another 10km. It was only when I came to finish logging when I got home that the app asked if I wanted to continue logging. I have disabled auto-pause for now, but it worked perfectly in the previous versions of the app.

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  • What's the point of this feature being on by default if in it's current incarnation you cannot use your phone for anything else while Strava is paused, for fear of it not auto-resuming?

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  • @Elle, thanks, totally worked for me. 🏁 Total derp moment as I forgot to go through those steps after my update. 

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  • @Xavier: This doesn't sound like an auto-pause issue. The ability to have a locked screen after you start recording sounds like a feature request for the recording experience. I would recommend searching the feature suggestion forums and voting for this feature there, since I'm pretty sure it has been suggested already. The fact that the app isn't recording sometimes, sounds like there's an issue with GPS lock which is also not an auto-pause issue, so not best addressed in this forum. This is the type of issue best handled in a support ticket so we can walk you through troubleshooting.

    @Klass: That is strange. That sounds like an issue with a phone GPS setting possibly. It's hard to say, but Strava doesn't change the recording process if the screen has timed out. So my guess is that the phone is not sending GPS data when it the screen turns off, or it's closing the app completely. This is another issue that may be best addressed in a support ticket. 

    @Fraser: This is another case where it appears the phone just stops sending GPS data to the app. The app should continue to collect data even during auto-pause. In your case, when I look in the file, the flow of GPS data stops, then after 10 seconds, the app auto-pauses and doesn't resume. Do you have any battery saving settings that could be terminating the GPS when the battery reaches a certain threshold? Also, at the point where the app stops recording, are you using the phone for any other function? 

    @Mike: We do have one known bug that may be causing this but it is very rare. We're looking into it and hope to have it fixed in the next version of the app. If you're interested in, please feel free to submit a support ticket so we can collect some more information and see if it is indeed the issue you're experiencing.

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  • I just reported an issue today whereby my phone stopped recording my journey randomly for no reason after a few miles (out of 22) and then I discovered this thread - so the plot thickens! In my case I didn't use my iPhone 4S for anything other than cycling, and it was locked when I put it in my jersey, so it just randomly gave up by pausing itself midway (although I didn't stop once)! This was only however after illustrating some very ropey GPS activity beforehand) namely zig zagging all over the place when I was riding straight! Prior to the recent update I've had no issues with GPS or recording. The corrupt journey is on my profile if you want to see it! Anyway based on reading this thread I turned 'auto pause' off, and I'm going to hit the summit again tomorrow so hopefully I'll have more luck! It seems like the new 'Auto' functionality has many issues and that the v4.4.1 update needs patching pronto!

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  • I'm having a similar issue, where my rides were incompletely recorded due to persistent auto-pause. There's nothing I've been doing differently. My GPS worked (it homed in on my location), it had started recording (I always watch for a few seconds and a few meters to make sure that it works), and I just turned off the screen. It's only been happening since the app changed to the current format, never happened before. Mine is Srava 4.5.2, running on Android. Of course it could be a GPS problem, but I can't tell how good my GPS signal is (at the start of my ride) on the new app. Considering my location and that it normally works fine on my phone, I doubt it's purely because of the GPS.

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