How to fix autopause issues

Autopause for cycling uses your GPS to detect movement and automatically pauses the recording when you are stopped. Autopause for running uses your phone's accelerometer to automatically pause the recording when you are stopped (Enable split announcements to hear audio announcements for pause and resume events). Once movement is again detected, autopause will turn off and the recording will resume.

If your autopause is not automatically pausing: 

Check the Strava app's record settings to make sure the autopause feature is enabled. Since autopause relies on the accuracy of your GPS to determine if you are stopped or moving, check our GPS troubleshooting resources for Android and iPhone. If there is an issue with the accuracy of your phone's GPS then the autopause feature won't be able to detect if you are stopped and won't automatically pause. Also, note that your recording will be resumed if you are walking around or if you move indoors where the GPS signal is obscured. You can use the manual pause feature to prevent any miscalculations. 

Example of GPS issues when indoors with an obscured signal preventing autopause from pausing the recording:

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If your autopause is not automatically resuming: 

  • If recording a walk or hike we recommend disabling autopause. The slower speeds often cause the app to pause frequently and have trouble resuming which will result in recording issues. With autopause disabled, Strava will calculate moving and stopped time during the upload process instead of during the activity. 
  • Autopause may not resume automatically if you remain stopped for a long time. Some phones will shut off the GPS signal to conserve battery if it is not being used for some time. Opening the Strava app to view the record screen will reactive GPS tracking and ensure the recording is resumed when you begin moving.
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  • has been stable for some time on iPhone, and the last few rides have been effected by auto-pause not detecting the restart and not accepting a manual restart so I have lost data. i have just upgrade to v4.9.2 so we'll see if that is any better.  As a premium subscriber to Strava this is a deal-breaker for me.  Why should I pay money to lose data?

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  • Strava developers are not aware of the frustration of users with this auto pause function. When they decided to activate by default in one of the updates, they made a big mistake. It is difficult to have the confidence of a user and very easy to lose it.

    Jennifer, the solution is to turn off auto - pause in parameters I think

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  • Dear Strava,

    Get this fixed.  Seriously from the amount of issues we are all having you should take note and update the app.  I have lost 2 rides in the last week because within 3 minutes of starting the ride I hit some brush canopy and when I've finished my ride it's paused.  Weak Sauce.  Get it fixed.

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  • Reverse of look good with auto-pause, Strava kept "moving time" during all stops i made including 3 of at least 10 minutes each.

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  • I've never had autopause issues on my android app but since the new year in 2016, I've been receiving straightline data. My recording has gone onto autopause and I've lost part of my routes, mileage and data. I've lost a total of 40+km of data just this weekend alone. Frustrating!

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  • Hey Xavier - I actually turned off Auto Pause months ago and the problem persists.  It happens usually (maybe always?) if I stop and take a picture.  My guess is that strava and the GPS feature of the camera compete?  I'm not sure.  With my new phone I turned off the GPS feature in the camera, hopefully that solves the problem.  But it's quite annoying to want to take a quick photo and strava has shut off.

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  • I'm another person using Android (Galaxy S3) and I've had every ride recently auto pause and fail to resume. It's nothing to do with the GPS signal as I also track on a Polar HR monitor and that's fine. To all intents and purposes Strava no longer works on my phone. 

    Setting this pretty major issue aside; you're doing a great job at Strava. 

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  • Hi,

    I too had auto pause error today and luckily i have also recorded in mapmyride.

    Please fix this

    regards

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  • Where can you find the auto pause turn off bit please? Not sure where to look?

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  • I've started having this issue since Monday, lost 5 rides so far.  It almost appears to stop working once the screen becomes locked, if I unlock it says Auto-paused and then resumes shortly after.

    IOS 8.3

    Location - Always

    Tried hard resetting and airplane mode on and off.

    I went for a drive last night and it worked fine until the screen went off.

    Any ideas?

     

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  • Hi Travis

    Many thanks for looking into this. I really do hate having horrible data, it's so embarrasing :) Great tips, I'll give it a go on my ride home tonight.

    Fantastic App!

    Richie

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  • Having the same auto-pause after 10 seconds issue described by others on my last two rides. iPhone 5s, iOS 9.2.

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  • So Strava turned-off after 10 sec. & never turned back on. Now I found out that this is because of some new useless (to me) auto-pause feature. I hope someone gets fired because it renders a useful tool absolutely useless. I would have been better off using an app designed by monkey's because their app would have one job... DO NOT TURN OFF UNLESS USER TURNS APP OFF!!

    SHEEEESH... One job, stay on till the end of the ride! 

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  • Hello,

    Whenever I start recording with auto-pause, it consistently stops recording after 10 seconds, even when I'm moving. It's as if it takes a long time to register the fact that im actually riding. Several times, when I get back from rides, i find that strava auto-paused my activity after 10 seconds. Highly irritating! Going to start riding with it now.

    P

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  • Hi Strava

    Had a problem with auto-pause this morning. The app (iPhone) managed to measure the distance correctly but the time was auto-paused. Looked great for average speed on my commute ride through London traffice though!

    Richie

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  • Auto pause worked fine on my Android phone until end of last year. System would go into auto pause while in motion and then go normal again, no loss of data. Starting on January 1st system would auto pause then lock out causing almost total data loss. 14 miles on 1 ride 9 miles on another. I have since turned auto pause off, Thanks Strava, great feature! Android OS is latest update and Strava cache is cleared

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  • @Peter: Sorry for the trouble. I'm not sure what happened, but because I don't see any record of that 10 second activity in your account I have no idea what caused the app to pause and not resume. However, my guess is that for some reason, your phone was not sending Strava any GPS data at all or the quality of the data was too poor to be accepted by the app. So after 10 seconds, Strava believed you weren't moving, and the app paused. In that case, it's very likely that even if the app hadn't paused, there wouldn't have been any usable GPS data recorded for that activity, so the activity would have been lost regardless. 

    Because this seems like it could be an issue with the GPS, I would suggest you take a look at our Knowledge Base article on troubleshooting Android app GPS issues linked to below.

    https://strava.zendesk.com/entries/20971381-Troubleshooting-Android-GPS-Issues

    If you continue to have problems or if it doesn't seem that the above scenario applies to you, I suggest you submit a support ticket so that we can troubleshoot your exact issue.

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  • Boo Strava. Many issues with not a lot of resolve. Fix please

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  • I've just realised that I had this issue with 4.2.3, this behaviour seemed to work fine on 4.2.2.

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  • worked beautifully for years and has now annoyingly developed this auto pause issue, 2 rides no data.

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  • Autopause has been working great for the past few days. Hopefully this will last. I did upgrade my Samsung Galaxy S2 to the latest version of the operating system and uninstalled Kaspersky anti-virus which I had been running on my phone. I use the autopause for running not cycling so it utilizes the accelerometer which is very responsive when it is working. Hope this has finally solved the problem with autopause constantly stopping and starting during my runs.

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  • I've just done a 100 mile ride, and auto-pause hasn't worked, it didn't resume when I started off so yet another ride lost!! Thanks Strava!!!! 

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  • In the last week, I've had two cycle rides auto-pause mid-ride and not resume. The stops were only at traffic lights and not in areas of poor GPS or data signal. Using v4.2.2. Guess I'll just turn it off.

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  • It is a long time for I have disabled auto pause feature. This function has no utility as when downloaded to your web account, a new calculation is done and pause time is subtracted for speed calculation.

    Xavier

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  • anyone here using android 4.3?  auto pause and auto resume still working?

    on my xiaomi redmi 1s phone android 4.3 auto pause and auto resume doesn't work..

     

    on my android 4.0 stava auto pause / auto resume works without problems

     

    i bought new phone to work with HRM but can't use auto pause and auto resume...haaayyyssss

     

    strava please helpp

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  • Chris, were you able to get auto-pause working again, without truncating your recordings?

    For others with auto-pause issues, please reach out to our support team directly for troubleshooting and to report issues. Our team will be sure to get back to you promptly. Click "Submit a Request" below.

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  • I had the same auto-pause issues and the following link seemed to solve the problems.  Good luck!

    https://strava.zendesk.com/entries/22672524-Troubleshooting-GPS-issues-iPhone

     

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  • @Lewis: Sorry to hear about the lost data. It appears that the app stopped receiving GPS updates at the point your data stopped being recorded. It also appears you were stopped for some time at that location, maybe just a minute or so, but maybe longer, it's hard for me to say based on the file data. We are investigating an issue where the app's connection to GPS can be terminated by the iOS if stopped for some period of time, although 1 minute is pretty short time period. This only happens when stopped for an extended period of time, and is more likely to happen if you're also using the phone to perform other functions (check email, take pictures, use other apps, use Safari) during that rest. For the time being, if you're stopped for more than a minute or so and if you use other apps during the rest you may want to bring the app to the foreground before you start riding again. This will allow the app to have access to location services again before resuming your ride. We're working on a solution that should prevent this from happening in the future.

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  • I have disabled autopause but Strava is still only showing moving time. (If I figure it right)

    I use a Garmin 920. When I check time and distance after a run the unit and Garmin connect shows the same values but Strava shows almost always a bit shorter time, and sometimes distance.

    I realise a lot of people love the "moving time" function but I don't. Guess I'm a bit old school but I think all the time between pressing the start and the stop button counts.

    So, do I have to log my runs as races, whitch seems to make the application count correctly, or is there any other way?

    Henning

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