Troubleshooting Garmin sync issues

What to do if Garmin data is not Syncing to Strava:

  • If you recently connected your Garmin account to Strava, wait until your first new activity is synced successfully. This can be performed with a short test activity that is later deleted. After your first successful sync, Garmin will also sync your past 90 days of activity to Strava.
  • We experience occasional delays when syncing from Garmin's side, especially during peak upload times. You can check whether Garmin Sync is working by checking out their status page and referring to the "Strava" status (6th from the bottom). The Strava status page also displays uploads from Garmin Connect. To avoid the wait, you can use the file upload option directly from your device or export the .TCX file from Garmin connect and upload manually.
  • To refresh the connection between Garmin Connect and Strava, disconnect Garmin Sync from your Strava settings, then reconnect. To disconnect, visit Settings in the mobile app or website, and select "disconnect". To reconnect, follow the authorization flow after selecting connect. Remember, Garmin sync is not triggered until the first new activity is uploaded to Garmin after your accounts are reconnected.

How to stop automatic syncing with Garmin Connect: 

Should you need to disconnect Garmin and Strava for any reason, you can do this on your Settings page at strava.com/settings/profile. Note that you may also have to disconnect your accounts from the Garmin Connect side as well which can be found at http://connect.garmin.com/account.

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149 comments
  • Apart from a site where people list their issues, is anyone looking at these to resolve the issues and do we get feedback ???

  • strava says I'm connected to my garmin connect account but activites do not upload. can you asssit?

  • I show my activity has uploaded to my connect account. However, it has not shown up in my strava account. I confirmed that my connect/strava shows linked.

  • I am having the same issue others are reporting. I've connected my Strava and Garmin Connect accounts. Both my Strava and GC accounts indicate the connection was successful, on both iOS apps and viewed on desktop for both services.

    Despite the above, my activities that are on Garmin Connect are not uploading to Strava.

  • I deleted the activity in question and re-uploaded it manually. Then it synched.

  • "An error has occurred. We could not give this application the permissions you requested."
    The above happened when I tried to authorize the Garmin App. How to solve the above? Many thanks!

  • I have just updated the article with more information to help you troubleshoot. Can you let me know if the new information is helpful?

  • I have a Garmin and the time is accurate on it but when it transfers data to Strava, it is exactly 6 hours off (earlier). If I use my mobile Strava app the time is correct. I've disconnected and reconnected thinking this would help. Any ideas??

  • My last ride on the 16th july worked but my last four rides will not upload from garmin connect to strava.

  • I synced mye garmin 235 with garmin connect yesterday and mye activity stiller has not appeared in strava. The connection seems to be working fine because the activity is registered in the garmin connect app. I tried to disconnect strava and gc in the strava app and uploaded a new activity without any problems, but the activity from yesterday is still not visible in strava. Any suggestions?

  • It doesn't matter what I do, I cannot get Strava to sync all of my activities from Garmin Connect. I tried syncing an activity as recommended. But only that 1 activity will appear. I tried deleting it and starting over. Same problem. It just won't add more than 1 activity. The most recently sync'd activity. That's it. Any other way to force sync garmin connect to strava or should I just give up. I feel like giving up is the best way to go. This isn't a good start. Maybe look into hiring better programmers. There should be an easier way to just upload all of the data from Garmin.

  • my garmin 520 is not syncing with strava, its been 4 days now??????????

    I've checked Bluetooth connections, my 520 is up to date, garmin connect is also not syncing???????

    what now
    Eugene

  • ok removed device from garmin express and re connected, seems to have done the trick , missing one session still.

  • Hi,
    My natation uploaded with Garmin is on Strava, but the date in Strava is wrong (31 déc. 1989) whereas the date on Garmin is exact (20th of Oct 2017).
    Could you please let me know how to change this?
    Thanks,
    Marie

  • Hi,

    My Garmin activities are not uploading to Strava and have tried just removing cashe's, removing app both Strava & Garmin.I'm seeing my follows activities but not mine.

    Thank you.

  • Hey! I tried to upload three workouts to Strava using my Garmin Connect app, but only one activity was uploaded? Any tips?

  • Everything should be working now, and your activities should be uploaded. There was a delay in activity uploading yesterday.

  • Have not been able to upload anything since Sept 24. Have wasted a lot of time trying all the supposed "fixes" that Strava talks about. Fact is that Strava really struggles to sync with Garmins. Amazing how they have let this problem carry on and on and on for three years without fixing it. I am giving up on Strava henceforth, it's a waste of time.

  • Of my last three rides, only one has transferred from garmin to strava. I’ve logged out and in, reset up account, recreated Bluetooth link, wireless link but all to no avail. Pulling my hair out as they are important rides.
    Elle, Pls can you give me a step by step guide so that I can get this working again?

  • Daemon, you can use the file upload option directly from your device or export the .TCX file from Garmin connect and upload manually.

  • A swim didn't upload from garmin, but when I upload the tcx file for a swim the time moving is wrong, hence the pace is also wrong...and it calls it a run :/

  • Very disappointing, I have only been on Strava for a week and my last two runs have not appeared on the feed. I have a Garmin 235 forerunner and use Garmin Connect app on my iPhone which is fine. I’ve tried disconnecting/ reconnecting this to Strava. Any tips? Thanks, Jim

  • My morning run from today (12/19/2017) is not showing on my Strava. I've disconnected and reconnected Garmin twice.

  • Hi guys. In oder to solve this problem you need to install a older version of Garmin Conect. For me version 3.3.2 It works and you can find it at link below. https://www.apkmirror.com/apk/garmin/garmin-connect-mobile/garmin-connect-mobile-3-3-2-release/garmin-connect-mobile-3-3-2-android-apk-download/download/

  • I've a Garmin Edge 520 working properly with my Garmin Connect and it's also syncing also with Strava, however my indoor cycling trainings are being synced but they don't contain my calories burned on Strava App even it is on Garmin Connect App. Also can´t find the Garmin Connect on my Apple Health App.
    I´ve already disconnected and reconected the GC on Strava and also deleted the Apps and reinstaled them.
    Could someone help me pls?

  • I have used my Garmin forerunner 225 to sync to Strava for 2+ years without an issue, however this just ceased to connect one day. I have about 2 months of run data on my Garmin connect account so my Garmin is syncing fine.
    I have disconnected and reconnected my Garmin on my Strava account however this has not solved the problem.

    Is it possible for my Garmin (+2.5 years old) to not keep up with updated software, this resulting in its inability to connect with Strava?

  • For folks who have commented on this article recently, if you're in need of technical assistance from our support team please contact us directly.

  • Hello Elle Anderson, I stopped using Strava for a few years but kept the account, now i have been trying to sync with my Garmin Connect Account and it has been impossible. I have used Garmin Connect, Garmin Express, connect, disconnect, everything with no success.

    All the help will be highly appreciated ! THANKS !

  • forerunner 225
    firmware version 2.9
    android garmin connect 4.2

    garmin connect work fine, but strava is not synched

    what could I try to make it working again ?

  • hi my garmin edge 520 sync's with the Garmin express App but does not sync with Strava, any suggestions please

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