Troubleshooting Garmin sync issues

What to do if Garmin data is not Syncing to Strava:

  • If you recently connected your Garmin account to Strava, wait until your first new activity is synced successfully. This can be performed with a short test activity that is later deleted. After your first successful sync, Garmin will also sync your past 90 days of activity to Strava.
  • We experience occasional delays when syncing from Garmin's side, especially during peak upload times. You can check whether Garmin Sync is working by checking out their status page and referring to the "Strava" status (6th from the bottom). The Strava status page also displays uploads from Garmin Connect. To avoid the wait, you can use the file upload option directly from your device or export the .TCX file from Garmin connect and upload manually.
  • To refresh the connection between Garmin Connect and Strava, disconnect Garmin Sync from your Strava settings, then reconnect. To disconnect, visit Settings in the mobile app or website, and select "disconnect". To reconnect, follow the authorization flow after selecting connect. Remember, Garmin sync is not triggered until the first new activity is uploaded to Garmin after your accounts are reconnected.

How to stop automatic syncing with Garmin Connect: 

Should you need to disconnect Garmin and Strava for any reason, you can do this on your Settings page at strava.com/settings/profile. Note that you may also have to disconnect your accounts from the Garmin Connect side as well which can be found at http://connect.garmin.com/account.

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149 comments
  • I can't sync from Garmin at the moment. My run from the 14th Feb has appeared yet.

  • I have a Garmin 820 which for the last few months is not syncing as quickly as it use to (in early 2017). Today 4hrs after my exercise has sync'ed to Garmin Connect, still no joy. I have tried refreshing all connections, recycling power and still no joy.

    I see Strava had an issue earlier today which they say the fixed 2hrs ago, perhaps this is the source of my problem today?

  • Strava sync with Garmin has been really unreliable over the last week. Forerunner 735xt is syncing fine with Garmin Connect and subsequently with Training Peaks. I've tried everything Starva suggest but still no good.

    When are Strava going to fix this?

  • Could someone help me why my latest ride will not upload to Strava. It has just suddenly stopped working.

  • Robyn I would suggest you to deleted your last activity on Garmin Connect and then upload it again, it may works to sync again as it did for me last Sat.

  • Today I had the same issue as most of the above. Ik had always worked perfectly, but today the run didnt upload to strava. It did show up in Garmin Connect, but Garmin and Strava didnt sync.
    I tried rebooted bith my phone and Garmin watch, I disconnected Gamin Connect and Strava from eachother, no succes. Now I just uploaded the .FIT file to Strava, but the sync doenst seem to work anymore..

  • My Fenix 3hr suddenly stopped syncing with Strava. I followed all the steps mentioned and no luck.

  • Is it possible to not have every activity sync to strava? My indoor cycling training does not need to be uploaded!!! Thanks

  • Living in China and am often in Hong Kong with no firewall. Still GC hasn’t auto synced with Strava for 10 months, and now since Feb 28, no activities even upload with manual.TCX attempts. Just a dull red “View and Save” box that never loads the activity. Really frustrating! Tried iPad, MacBook etc on different browsers to no avail

  • Hi, I'm using a fenix 5 and Garmin Connect app. My activities sync automatically to Strava. But recently the heart rate is not shown on Strava, only on Connect. Is there a solution for this?

  • My garmin and strava connect but the mileage isn’t correct. My garmin says 6.2 and strava is saying 6.1

  • I can't seem to get my past Garmin running data to sync, I've followed the instructions by disconnecting and reconnecting my account, however this did not resolve the issue. I'd like to be able to sync my past 90 days running data over to Strava. Any ideas about how to resolve this?

  • I can not sync Garming feniz H3 with my Strava Account. I disconnected it and then reconnect again with no luck. I uses Chrome and Explorer... No luck again! Help me out! Tks

  • Same problem with 735xt .. mobile device transfer between apps worked fine until a few days ago, now nothing seems to work. Tried everything, disconnecting, logging out - on both ends - Garmin and Strava, mobile devices and web ... nothing ... had to up-load last activity as file... not really the point when wanting to use mobile devices ....

  • Having started this post and suffered from this non-synching problem, I have just followed the advice from Florin on January 2 and gone and downloaded a much older version of the Garmin software, the one I got when I bought the device. Works fine now! Worth a try everyone!!

  • No puedo conectar mi Bryton 530. Debería de vincularlo a Strava y no tengo la opción . Del GPS a la app movil de bryton lo tengo que descargar por bluetoth y del la app a strava es imposible, aunque dice que lo está haciendo automaticamente.

  • I accidentally deleted an activity from star a to Garmin now it wont let me upload that as ever activity to star a from Garmin ,. Any new activity uploads just fine. When I try to re upload that activity it says upload complete but never shows up on strava. Any chan e to salvage this activity.

  • Any chance to revive a deleted activity?

  • My issue is that from two runs on the same night, only one has sync'd (typically the longest run! between Garmin and Strava. Tried disconnecting and reconnecting Garmin/Strava but still no joy.

  • I have finally managed to get Garmin and Strava to sync and done the test example but it doesn't upload anything from the last couple of weeks, that still doesn't seem to sync. Can anyone help?

  • I had Trouble to Sync from my garmin watch to Strava Via lphone 8 ,noticed just I have to keep bluetooth on on my watch then it Syncs to Garmin app and to Strava

    all my other previous cycles havent Sync to Strava .

  • Everything seems green. .?
    But I cant find out how to get things from Garmin to Strava.
    I only try Strava to find out if it's better than that boring, nerver happen anything good Garmin connect site.....But it's not a good start. ...probably Garmin that have a problem?
    I longing back to Polar (The old very programs....But sadly no satellit possibilitys.....Suck!!!!!

  • Oi boa noite uso o Strava fiz assinatura do Premium mas hoje eu fiz uma atividade e não está sincronizado o que faço me ajude! Se a atividade que estava tentando sincroniza for excluída s querer pode recupera?

  • Tried a disconnect with the app and Chrome browser. Sync doesn't seem to happen for my last activity at all. This is the first time I see this happening!

  • I haven't used a Garmin for a while but just got a new watch. I went on a run today and the whole run shows up on Garmin Connect but 1.3 miles of a 4 mile run are missing from Strava (on Strava it appears I started after the first 1.3 miles) - no idea how to diagnose given that the permissions are obviously ok and the link it there, its just truncating data?

  • I have a garmin forerunner 35 My run last night synced with GC like it normally does but hasn’t uploaded to strava, I’ve disconnected a few times and reconnected but doesn’t seem to do the trick and I’ve uploaded a short activity just to trigger it any ideas? Seems like there’s a troubleshoot between gc and strava

  • Hoi, today, I planned a 10k run. Garmin forerunner 620 said, stop, you did you're workout. When I came home, I verified it and Strava 'gave' me 11k (after asking for correction of distance). I looked it up on other sites (eg. afstandmeten.nl) and it was 11 k. Who's "wrong" and why ?

    btw : my English is not so good, excuses !

  • Hi, I'm using a Fenix 5 and Garmin Connect app. My activities sync automatically to Strava except the heart rate (note I only use the HRM in my watch) is not shown on Strava, only on Connect. Is there a solution for this?

  • Since 19 April no synchronization with Garmin Edge 500

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