How to fix GPS recording issues on Huawei phones

Usually, battery saving settings on Huawei phones are the cause of most GPS troubles. These settings can force quit the GPS at any time, which means that the Strava app cannot continue to record your activity. Try these tips when recording with a Huawei phone:

  • Check that you're running the latest updates of both the Strava app and your Android device. 
  • Next, be sure to add Strava as a 'protected app' in your phone's settings and disable or ignore any energy optimizations or battery saving modes. 
  • An option shared by our community is to prevent auto-lock of the Strava record screen. Leaving the screen on for the duration of the recording may prevent the phone from shutting the GPS off.

A list of some Huawei devices with recording issues:

  • Android 6 devices
    • Huawei Nova, Nova + 
    • Huawei P8, P8 Lite 
    • Huawei G7, G7 Plus 
    • Huawei Mate 7, Mate S 
    • Huawei Honor 7, 6, 6 Plus 
    • Honor 7, 6, 6 Plus, 4C
  • Android 7 devices
    • Huawei Mate 9, 8 
    • Huawei P9, P9 Plus, P9 Lite 
    • Honor 8
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194 comments
  • I found the GPS Locker app on the Play Store today, it's a good promise, let me know your tests too

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  • I've just ask to Huawei to open a ticket about this problem, here the answer: Strava is not an our app, we do not guarantee support for third part software.

    so i think i'll never buy a Huawei phone...

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  • Anybody know id the latest EMUI version 7 has helped . I have stopped using Strava on my P9 lite . Have been using my old P7 which worked flawlessly . I havent tried the P9 yet since the upgrade to EMUI 7 

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  • Thanks Jurgen! Going to try it tomorrow when mountainbiking! (MTB route Loonse en Drunense Duinen)

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  • Using Strava with an HR sensor paired seems to keep the app alive on Huawei P9... ...testing :)

    Stay tuned ;)

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  • @Paolo.
    Is the 1st thing i've done... not working for me.

    Thx

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  • Good morning to all, I have a Honor 8 smartphone owner for an exact year. It's the same as a Huawei p9 (I came from a smartphone with Windowsphone on which Strava was not available) and since then I have always had problems with trained GPS tracks and traces. I've tried all the support tips, but I'm confident that the only working person is keeping the screen switched on, but as many as I do not consider it a solution. Upon arrival from Windowsphone I used the Endomondo app, but this also had the usual problem on my Honor 8, then I started insisting on Huawei that finally with the passage to the emui 5.0.1 interface (update FRD-L09C432B394) it corrected the bug. After a few days Endomondo has updated the app and since then I've been able to trace all my workouts that in some cases have exceeded 6 hours. Then I decide to request the intervention also at Strava by opening the ticket # 887483 are months that I insist, but find absurd apologies and do not solve. I ask everyone to report the problem at support@strava.zendesk.com referring to the ticket # 887483 we are stronger together. I've also posted a post on Strava's Facebook page on 16/11/2017 and you should like to share and share as much as possible. Finally, I suggest you evaluate the 1-star app on the play store

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  • Hi, responding to Alen Bat comment...

    "Are you sure that problem is solved...I hear that Huawei kills Locus maps too.What is duration of your activities?"

    I had no problems recording rides up to 2 hours on Locus Maps (non-stop). Unfortunately, I am not fit enough to ride longer than that. BTW, I have disabled power optimisation on Locus Maps as suggested elsewhere on this blog.

    it's not a perfect solution because of the extra step to upload from laptop. That's because the strava app doesn't have facility to upload a file (let me know if that's not true). That's why I upload from laptop, but I suppose you could login to strava from mobile phone browser without resorting to laptop but using browser on the phone is cumbersome.

    Hope this helps.

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  • GPS locking apps not working for me !
    Strava still crash....
    2 times !
    and so sad, GPS locking stay running !! :'(
    not tested again to move to Android 7.0

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  • Fixed!!!
    Delete/deinstall "Huawei Backup" (Huawei Datensicherung).

     

    Works also for missing push-notifications. Found this solution in the xda-developers forum...

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  • P8 Lite owner here. After adding Strava on the protected apps list in battery manager, all was OK.

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  • Looks like the problem remains on nougat(beta version on p9 lite. .... But lets wait for the official version.

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  • I've received another possible solution; flight mode. I'll test this tonight. I'll report afterwards if this is a solution.

    Like Francis says, GPS works fine and is accurate.

     

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  • Do NOT install Bike Computer, very bad app - may be malware!
    I tried it.
    There is NO solution except leaving the screen on.

    Edit: with the August EMUI update (CAN-L11-...B399) the GPS seems to work much better - anyone has a similar experience? Or is it just me hoping it?

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  • I have a Huawei Mate 9 Lite and I already tried all the posible configurations to solve the problem but none works.
    My solution:
    Download OruxMaps apk trough web browser (trough play store you need to pay)
    http://www.oruxmaps.com/cs/en/
    In settings -> Battery -> click on the Gear configuration icon -> turn off "Close excessively power-intensive apps"
    In OruxMaps, open the right panel and click on the record button to start a recording track, after you stop your recording you can upload directly to strava.

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  • P10 - I now record using Locus Map and Strava at the same time. Locus Map seems to do a better job of keeping GPS running so this helps Strava to avoid crashing. This has not failed for rides up to 1 hour 40 minutes.

    Not a perfect solution but I think starting two recordings is not a problem for me.

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  • pretty sure its a huawei issue, not a strava issue. Its the phone shutting the app. Have bought a small garmin edge 25 and now just upload to strava at the end of the week

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  • I think i've found a solution for myself, i've been using RideWithGPS for about five monts and no problems. Hope i didn't jinx it :D

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  • I have the same problem with huawei P10 Lite

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  • Ah thats interesting.
    3 hrs would bei fine for me most of the time. I will try it and see what happens.

    So for now:
    1. Check Energy settings >whitelist
    2. Kill Huawei-Datensicherung
    3....?

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  •  the problem is not Strava  (Huawei  p7)   but the phone . Did today the same test with endomondo (after testing strava)and exactly at the same distance (time) the program stops. If you turn on the phone the program is still running (but in start modus) and stored the distance.   it looks like a GPS lost fix . ,BUT endomondo tells me when the gps signal is lost.  

     

    SO  i guess it is the energy setting  (turn to normal in phone manager)

    enable strava  as** protected app in he **phone manager app

    this has to be tested  .......      please let me know  

     

     

    i you look during cycling in 10 minutes to your display  ...the new couwndown will start over ...  so the program stays runing (if you look every 10 minutes)

     

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  • I would buy a Huawuei P9 lite, but after reading this thread i don't know anymore...

    Does anybody has a final solution to this bug?

    Gianlulca

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  • After few more rides I can confirm that GPS Connected app is not a solution. It helped a bit, Strava crashes later, but I never finished my ride with Strava alive again.
    So, which fault is it? Seems like shared responsibility - Huawei ruined GPS but Strava can't deal with it and continue. I would understand if Strava survived without a crash but stopped recording, but this is not the case... To make things worse, other popular phones like Samsung S7 doesn't work good with Strava (no auto-pause). Strava devs pls wake up!

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  • SOLVED! As I said a couple of days ago, Strava working without any problems now after rooting and installing LineageOS. But I think Honor is threatening to stop unlock codes soon, so get your code asap - you don't need to use it, just get it in case you need it later! See https://forum.xda-developers.com/honor-view-10 for more info, or follow this video: https://youtu.be/AXOJ5FBa59k (NB: rooting your phone invalidates the warranty and you do risk "bricking" it) - but it works fine for me!

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  • good news . in holland we say. " toppie " thanks for your feedback .

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  • I Just recently bought an Huawei Nova 2i (also known as Honor 9i)

    the phone stops the Strava app itself, but I tried some changes and didn't faced any problems or activity halt on the application after that

    -Turn off Power Saving Mode
    -Set Strava Won't be closed in Battery>Close app on screen lock
    -Navigate to Battery>Gear Icon on the upper right>Toggle off close excessively power-intensive apps
    -Set Strava allowed in Apps>Settings>Special Access>Ignore Battery Consumption

    This also works on Huawei GR5 2017 (also known as Honor 6X) or any other Huawei Brands that has similar version of EMUI for these phones

    *Current version of EMUI - 5.1

    Hope it helps on you guys as well :)

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  • Hi Martin K . Can you upload for example your ride on Mapy.cz to Strava afterwards ?

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  • @Benoit. Today I have updated my p9 lite with a nougat beta version. Tomorrow I will give it a try .

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  • Hi.

    This is now out of date.

    See following from email from Huawei..

    "Thank you for the screenshots. Regarding your query, with your software version the Protected apps setting was removed. Please go to Phone Manager > press the Battery icon > Power intensive apps > set Strava as a power intensive app if available. "

    So the Protected Apps setting is no longer there.

    Strava does show as a Power intensive App... and still doesn't work reliably.

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  • To write it again: there is no remedy for this problem for the listed phones even if ALL settings are perfectly correct. In my experience (three years) the only thing working is switching on the display every now and then.

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