How to fix GPS recording issues on Huawei phones

Usually, battery saving settings on Huawei phones are the cause of most GPS troubles. These settings can force quit the GPS at any time, which means that the Strava app cannot continue to record your activity. Try these tips when recording with a Huawei phone:

  • Check that you're running the latest updates of both the Strava app and your Android device. 
  • Next, be sure to add Strava as a 'protected app' in your phone's settings and disable or ignore any energy optimizations or battery saving modes. 
  • An option shared by our community is to prevent auto-lock of the Strava record screen. Leaving the screen on for the duration of the recording may prevent the phone from shutting the GPS off.

A list of some Huawei devices with recording issues:

  • Android 6 devices
    • Huawei Nova, Nova + 
    • Huawei P8, P8 Lite 
    • Huawei G7, G7 Plus 
    • Huawei Mate 7, Mate S 
    • Huawei Honor 7, 6, 6 Plus 
    • Honor 7, 6, 6 Plus, 4C
  • Android 7 devices
    • Huawei Mate 9, 8 
    • Huawei P9, P9 Plus, P9 Lite 
    • Honor 8
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194 comments
  • @Thierry Mistert i posted a link to you on messenger tanks

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  • thumbs up

    super ... this problem resolved by changing the settings in the  Huawei P7 phone.

    So Alex  we can een lekker stukske fietsen without zorgen te maken ...... lol

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  • Now I don't understand anything :-D none of the apps i tried works (including Strava of course), every one of them crashes at some point - EXCEPT "Mapy.cz" app (which is czech app and I don't know how well it works in other countries for you guys, maybe try it out) and Huawei Health app.

    I don't know why Mapy.cz is so special, but it never crashed, I was on a longer trip and it kept tracking the whole time. Superb, SOLVED FOR ME. After a workout i extract the .gpx and upload it onto Strava etc. But it's more of a map app than a tracking app, so the tracking options are really just ON/OFF. i. e. no auto-pause. But this doesn't bother me.

    The other one working and not crashing is Huawei Health - the native app. It even looks good, i like the interface. BUT (and this is a big but) you cannot extract .gpx file. So i cannot share the workouts. So this is a no go for me. But this one does not crash at all.

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  • Hello,
    I had GPS problem with Wiko Lenny3 then with Motorola MotoE4 and all work well with Samsung J3 .... It works too with Samsung Core, without applied all the fix.

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  • @Bianca F.

    Can you tell us, is your type of solutin still stands?

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  • I managed to resolve this issue on my P8Lite by clicking on the menu in Settings|Protected Apps and selecting "allow all". This is not really a satisfactory solution but it did allow me to record a 40 minute ride for the first time.
    I must say I find the Huawei phone a bit of a dog.

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  • Yesterday during a trekking I had the same issue using ORUXMAPS (recording and app stopped every 15 minutes, even using protection and manual app managed).

    Looking on internet, I found this workaround (http://www.oruxmaps.com/foro/viewtopic.php?f=3&t=4842&sid=90c9906a059c3882377a9dceeaea4c53&start=50).

    Basically it seems that if you drag in your home the Oruxmap WIDGET, the recording issue disappeared (even if you don't use the widget itself).

    I saw that also Strava has its own widget, and I was wondering if this could be a valid solution also for it.
    Unfortunately I cannot have the possibility to test it in these days using my bike.

    Has anyone already tested this solution?

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  • try to switch off "close excessively power intensive app"

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  • Hello,
    I suffered the same issue on my Honor 5X until I tried letting Strava keep the screen turned on ... this fixed the problem.

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  • have fun Daantjuh

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  • How do you uninstall huawei backup ?

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  • Same problem here with huawei p8, losing my patience really hard. Today i set strava as protected if it doesnt help im gonna break the phone :-)

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  • Ia am also having trouble with Strava app on Huawei P9 Lite (standard Android 6.0 and EMUI 4.1).
    I would not be surprised if it's Huawei's software (EMUI) to blame.

    I noticed that the phone also has a Huawei app Health, to count steps and movement, etc, and it is also very erratic.

    PS. This phone's software is really bad. Don't buy it...

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  • I own P10 model and the problem persists.
    https://www.strava.com/activities/1614311022

    It's a pity that Strava cooperates so poorly with 3rd biggest phone manufacturer.

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  • Same thin with a new ascend G7 EMUI 3.0. GPS working fine and accurate but if I stop a few minutes, it stops and strava does not record the ride. 

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  • Good evening, I appreciate the suggestion of Matt Lee, but having a laptop can not be a solution, we are talking about a problem that traces from 2014, I report below the last replies received to my repeated reminders, I leave the conclusions to you.

    **********
    Sorry again for the continued trouble. There is only so much we can do to allow our app to perform the way we want on all devices. Unfortunately, there is no easy way for us to modify app performance to allow it to run correctly on that device.

    Essentially, your device will become "greylisted" meaning that we do not expect the app to run correctly on that device. This happens on some devices where the device has aggressive termination tactics for apps it perceives to be consuming too much processing power.

    Regardless, unfortunately, there is nothing else we can do for your device at this time. I apologize again but we will not be able to put any additional effort into trying to get the app to run on your device.
    *********
    *********
    While I appreciate your background and knowledge surrounding these challenges, our situation is unique and we face our own unique limitations. Unfortunately, we are unable to continue the discussion around this issue. I do apologize for the issues you're experiencing recording but we simply have no solutions for you at this time.
    *********

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  • ive tried these solutions on my Huawei P8 lite and it no longer auto pauses, but it doesnt record distance ahaha... any suggestions?

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  • This did not work on my Huawei Nova with Android 7, changed all settings as you described ("protected"), but crashed after 1 hr..https://www.strava.com/activities/1638516351

    I will try Oruxmaps next time for recording.

     

    Edit: same with oruxmaps. Huawei Nova for sale, cheap...:(

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  • I've been using GPS Connected app for a while, it seems to work for activities lasting more than 1 hour, 1 and a half. However Strava still crushed once... It should be tried for longer activities maybe.

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  • Cxfahrer C.: did not help me, i tried it out, uninstalled the huawei backup app and then started tracking; strava lasted pretty long (about 3h of tracking) but then crashed

    not a solution for me

    Sergei Chepa: i have honor 8 (FRD-L09) and android 7 (emui 5.0.1, build b405)

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  • Same thing here, Huawei P10 with Android 7. This is a phone problem, not Strava. I'll try to set Ignore battery optimization, but I think that will fix the problem.

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  • Solved for me: you not only have to protect the Strava application as described in this thread but also Google Apps (which I had disable manually). Three rides recorded without trouble since then.

     If strava is not protected, recording stops after approx. 11 km (my first problem). With google apps not protected, the GPS fix is lost when not moving and the application does not detect and get a fix again when resuming the ride.

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  • Olá boa tarde!

    Estou com problema de atualizar a informação atual do meu aparelho atual, Moto G7 Android 9. Não consigo atualizar.

    Outra e que não estou conseguindo compartilhar fto p strava ( amigos ) no Instagram.

    Aguardo retorno.
    Antônio

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  • Sorry.

    I don't think that will fix the problem.

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  • Solution for P8 users:
    1) Go to settings - ALL
    2)Select POWER SAVING
    3) Scroll down to Power Info
    4) Select Protected APPS
    5) Select ones that need to work in background after screen turns off

    Completed several half marathons with no issues. Longest run 3hrs and strava remained working in background -

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  • Martin K.
    Sorry, I haven't noticed the post with the same solution and sorry to hear that it doesn't help you. Which model of phone and android version do you have?

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  • Honor 9 Lite. Changed my battery management settings and Strava is now working flawlessly.

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  • I have the Huawei P10 and it was fine till this month. Will record runs. But the challanges havent updated
    I have logged out uninstalled reinstalled and logged in a few times. My app and phone are up todate. And gps settings are correct
    But alas.....

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  • yeah, leaving screen on is kind of a solution, but not a good one... it drains battery like hell .. it's a bypass more than a solution. better than nothing, though.

    Using Mapy.cz app (good czech app) is a solution too AND without a need to leave screen on. Or using Huawei Health app, but there's no chance to extract .gpx file from it.

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  • At the moment the easiest work around for me is to use an app called "Bike Computer" it works perfectly and syncs to Strava . I am using a P9 lite

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