No Heart Rate recorded with Apple Watch app

Not seeing heart rate data on your activities recorded with the Strava app for Apple Watch? We recommend following these steps to try and resolve the issue:

  1. Uninstall the Strava app on your iPhone and Apple Watch.
  2. Re-install Strava on both of your devices.
  3. Go through the onboarding process on the Strava iPhone app but skip health kit permission. Instead of tapping finish, tap set up later instead. 
  4. Open the Strava Watch app and switch your activity to a run by swiping right on the record screen then start an activity.
  5. While you're viewing the record screen tap the grayed out heart icon to request Health Kit Permission.
  6. A prompt should appear asking you to allow permissions on your iPhone. Once heart rate access has been granted, please record another activity and let us know if heart rate records properly. It may take a minute or so for the grayed out heart rate to generate your heart rate so please give it a moment.
  7. Lastly, if you want to sync your Strava activities to the Health app, please re-initiate permissions to the Health app: Go to the Strava iPhone app > More > Settings > Applications, Services, and Devices > Health > Tap the plus icon to allow full permissions.
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Comments

16 comments
  • Hey,

    I tap the grayed heart but nothing happened. Are there others with the same problem?

    Thnx,

  • Hi Jochen

    I experience exactly the same issue.
    Heartrate sign continues to blink without showing the data.

    The 'solution' above is not working.

    Strange that it was working a couple of weeks ago...

    Rgds,

    Jurjen

  • I also having the same problem. Was working up until 3 days ago up until I used the new “Outdoor Walk” option on the watch?

  • I’ve now got this to work. After uninstalling both apps I then turned both devices off before Re-installing.
    When following the instruction to tap the grey heart it would appear to be more of a hold your finger down on the grey heart, then when the message comes up on iPhone I pressed the “Allow” in the top right hand corner of the phone as well as the allow heath to use HRM. Good luck and hope you get it sorted.

  • Try checking to make sure this setting is turned off:

    "On your iPhone, in the Watch app, go to: My Watch > General > turn off Workout Power Saving Mode."

    I missed this per my comment here:

    https://support.strava.com/hc/en-us/community/posts/115000185850/comments/360000073590

  • Thanks this worked for me. I also restarted the watch and phone as suggested by Adam.

    The interesting thing is that the heart rate for my run is showing in the Activity App after syncing with Strava, it just didn’t show on the Watch during the run.

  • Heart rate works now. I did restart the watch and phone as suggested in these comments. At step 3 of the instructions, make sure the first 4 items of the checklist are checked (green), but do not "check" the last item, which is titled, "Sync With Health". The rest of the instructions are straightforward.

  • a fix i just found was to go in to phone settings > health > strava > allow strava to read heart rate at bottom.
    For some reason when trying to fix another issue this was disabled when re-installing the apps

  • I found my profile had only some permissions linked between the iPhone and Strava also I hadn’t set up the Apple Watch links fully.
    I will find out later if it works.

  •  

    If anyone is having issues with tapping the gray heart and nothing happening:

     

    Uninstall and MAKE SURE TO TURN OFF WATCH AND PHONE COMPLETELY. This will actually work when you install the app again afterwards.

  • Heart rate finally works. The missing step was to power off both watch and phone once the uninstall process was complete m. The remaining steps work fine.

    Make sure the Workout Power Saving Mode is OFF.

  • Hi. Thanks everyone, same for me... it only worked AFTER turning off both devices first.

  • I've tried all of these. I've even went as far as restoring my phone and watch lol it still just spins and never registers HR, it lights up green the whole run, and my activity rings close but no HR is displayed or recorded to my run.

  • Brilliant, thanks Sandy! Easy fix

  • Hi, this did not work for me. I have tried it 4 times. What is the solution??

  • Sandy, this just worked for me. To clarify, go to Health app, then Sources at bottom, then Strava, then scroll down and turn on Heart Rate. I just tried and it was reading my heart rate on Apple Watch. Hope it stays!

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