Strava subscription not showing on your account?

If you've purchased a Strava subscription, but your account hasn't been upgraded, there could be a problem with your iTunes or Google Play subscription.

  1. If you subscribed through Google Play
    1. First, please try the following steps to re-sync your purchase to your Strava account:
      1. From the mobile app, open your settings from the gear icon in the upper right-hand corner of the Home, Groups, or You tab.
      2. Click on Restore Purchases.
    2. If the above doesn't work, there might be a problem we are currently investigating and it looks like it might be related to the device's battery saver settings preventing us from accessing data when needed. As a result, we are unable to check for the subscription status. You can check your battery saver settings and make sure Strava isn't being limited:
      1. Find and disable your phone's battery saver settings. These are typically located in Settings > Battery > Hamburger (top right 3 dots) > Battery Saver.
      2. Ensure that Strava is disabled from any power-saving features: Access battery settings > app power saving > details > Strava > disabled.
      3. If the problem still occurs after adjusting your device's battery settings, simply log out of your Strava account, then log back in. This should take care of it, but if not, you can try deleting the Strava app and reinstalling it.
  2. If you subscribed through iTunes, please follow the instructions below to re-sync your active subscription to your account on Strava:
    1. From the mobile app, open your settings from the gear icon in the upper right-hand corner of the Home, Groups, or You tab.
    2. Click on Restore Purchases.

If the above does not work, please create a support ticket so our team can try and help further.

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