RESOLVED: Apple Watch App Unable to Open or Crashing

Update: The issue has been resolved with the latest update (version 101.0.1). Please make sure you download the latest version from the App Store. This update resolves the issue from all Apple Watch devices, including Apple Watch Series 0. 

We are investigating an issue that prevents the Strava Apple Watch from opening, recording, or is causing the app to crash. If you're experiencing any of these issues, please make sure you have updated your iPhone and Apple Watch to the most recent software using these instructions. The most recent Apple Watch OS can be found here. If you are using an older Apple Watch (Apple Watch Series 0) that cannot update to the latest OS (OS 5 or higher), we will be releasing a fix in version 101.0.1 and we appreciate your continued patience.

Was this article helpful?
31 out of 43 found this helpful
Have more questions? Submit a request

Comments

3 comments
  • If you are using an older Apple Watch device (Series 0), we have found a solution. This will be available in version 101. We do not have an estimate date for when this update (V 101) will be made available on the iTunes App Store. We appreciate your continued patience.

    Otherwise, please update your watch to OS 5.2 which prevents the application from crashing.

  • Update: The fix will be available in version 101.0.1, which will be released soon. Please check iTunes for available updates.

  • Update: The issue has been resolved. Please download version 101.0.1 from the App Store: https://itunes.apple.com/us/app/strava-run-ride-swim/id426826309?mt=8

Article is closed for comments.