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Strava Support Center
  1. Strava Support
  2. Help & Support

Help & Support

The nuts and bolts of how Strava works. Detailed articles and instructions for how to use our products and services.

Privacy

  • Data and Privacy
  • Edit Past Activities
  • Your Privacy Defaults when you Create a Strava Account
  • Hide Heart Rate on your Activities
  • Emails from Strava Regarding your Account Security
  • Strava’s Privacy Controls FAQ
See all 20 articles

Get Started

  • Getting Started on the Web
  • Getting Started on Mobile
  • Get More out of Strava

Record & Sync

  • How to get your Activities to Strava
  • Troubleshooting Garmin sync issues
  • Pairing Sensors with the Strava app
  • Analyze your Performance with Heart Rate Data
  • Garmin and Strava
  • Zwift and Strava
See all 40 articles

Strava Activities

  • Strava's Elevation Basemap
  • How Distance is Calculated
  • Indoor Grouped Activities
  • Custom Activity Lines #statmaps
  • How to Resolve an Activity Flag
  • Inviting a Friend to your Activity
See all 27 articles

Strava Segments

  • Why doesn't my segment effort appear on the leaderboard?
  • Segment Matching Issues
  • Local Legends
  • Segment Matching Delays
  • Segment Leaderboard Filters
  • Strava Live Segments on your Garmin Edge 1030
See all 24 articles

Strava Features

  • Monthly Recap
  • Following a Route
  • Strava Live Segments on Hammerhead devices
  • Routes on Mobile
  • Perceived Exertion
  • Fitness
See all 54 articles

Strava for Android

  • Open Source Notices for Android
  • Strava Beacon for Garmin
  • Strava Beacon
  • Motorola 360 Sport Strava Integration
  • Home Screen Widget and Notification
  • Viewing Activities
See all 18 articles

Strava for iPhone

  • Troubleshooting GPS Issues
  • Open Source Notices for iOS
  • Adding Photos to your Activities on iOS 14
  • Siri Integration
  • Supported iOS versions and iPhones
  • Strava Apple Watch App
See all 17 articles

Community Tips

  • Changing the Units of Measurement on your Strava Account
  • Can I remove my heart rate or power data?
  • Moving time too short and pace too fast on Suunto activities?
  • Getting a message that says "Server Error" or "Server not responding"?
  • Why aren't my activities counting towards a Club leaderboard?
  • No Movement Detected on Apple Watch
See all 30 articles

Apps & Integrations

  • Samsung Health and Strava
  • Relative Effort on Suunto devices
  • Runtastic and Strava
  • An update on our integration with Relive
  • TrainerRoad and Strava
  • App Authorization Settings
See all 18 articles

Profile Settings

  • Managing Shoe Notifications
  • Strava Metro and the Global Heatmap
  • Changing your Time and Date format preferences
  • Merging Duplicate Accounts
  • Changing Personal Settings
  • Heart Rate Zones
See all 12 articles

Subscription & Billing

  • How to Cancel your Subscription
  • Changing Subscription Length
  • Strava subscription not showing on your account?
  • Gifting a Subscription
  • Strava Subscription Trial with Device Purchase
  • Updating your Subscription status with Strava Support
See all 8 articles

General Information

  • Spam, bots, solicitations and fraudulent activity on Strava
  • Open Source Notices for Strava.com
  • Why am I redirected here?
  • Strava Cookies Policy
  • Syncing your Contacts and Connections with Strava
  • Your Year in Sport
See all 26 articles

Strava Glossary & Calculations

  • Activity Time
  • Strava Training Glossary for Running
  • Strava Training Glossary for Cycling
  • Grade Adjusted Pace (GAP)
  • Calorie Calculation
  • Vertical Ascent in Meters (VAM)
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