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Strava Support Center
  1. Strava Support
  2. Help & Support

Help & Support

The nuts and bolts of how Strava works. Detailed articles and instructions for how to use our products and services.

Privacy

  • Data and Privacy
  • One Time Codes on Strava
  • Club Moderation Guidelines For Admins and Owners
  • How to Report a Photo or Video Shared without Consent
  • Personal Information Sharing Opt In/Opt Out
  • Activity Privacy Considerations
See all 28 articles

Record & Sync

  • How to get your Activities to Strava
  • F45 and Strava
  • The Ladder app and Strava
  • The Fi Collar and Strava
  • Oura and Strava
  • trimm and Strava
See all 44 articles

Strava Activities

  • Strava's Elevation Basemap
  • How Distance is Calculated
  • No Map on Activity
  • Activity Quick Edit
  • Carbon Saved
  • Best Efforts - Running
See all 34 articles

Strava Segments

  • Why Doesn't My Segment Effort Appear on the Leaderboard?
  • Segment Matching Issues
  • Strava Live Segments on Bryton Devices
  • Strava Live Segments on Coros Devices
  • Segment Updates: Verified Segments, Decluttering and Leaderboard.
  • Strava Verified Segments
See all 35 articles

Strava Features

  • Performance Predictions
  • Night Heatmap
  • Best Efforts - Challenge
  • Progress Summary Chart
  • Dark Mode on Strava
  • Weekly Heatmap
See all 78 articles

Strava for Android

  • Open Source Notices for Android
  • Strava Beacon for Garmin
  • Motorola 360 Sport Strava Integration
  • Home Screen Widget and Notification
  • Viewing Activities
  • Finding Friends and Managing Contacts on Strava
See all 15 articles

Strava for iPhone

  • Troubleshooting iOS GPS Issues
  • Sign in With Apple
  • Power and Cadence Data from Apple Health
  • Custom App Icons
  • Strava Beacon for Apple Watch
  • Open Source Notices for iOS
See all 17 articles

Community Tips

  • How to Get and Share Links From Strava
  • Changing the Units of Measurement on your Strava Account
  • Can I Remove my Heart Rate or Power Data?
  • Moving time too short and pace too fast on Suunto activities?
  • Activity Syncing Issues and Incorrect Start Times Due to GPS Rollovers
  • Getting a Message That Says "Server Error" Or "Server Not Responding"?
See all 25 articles

Apps & Integrations

  • Strava is Acquiring Runna
  • Apple Fitness+ and Strava
  • API Agreement Update & How Data Appears on 3rd Party Apps
  • Freeletics and Strava
  • SoulCycle and Strava
  • Mi Fitness and Strava
See all 35 articles

Profile Settings

  • Gender Settings and Leaderboard Filters
  • Connecting Strava to Facebook and Google
  • Managing Shoe Notifications
  • Strava Metro and the Global Heatmap
  • Changing Your Time and Date Format Preferences
  • Merging Duplicate Accounts
See all 14 articles

Subscription & Billing

  • How to Cancel your Subscription
  • How to Change Your Email Address
  • Strava Military, Educator, and Medical Discount
  • Strava Subscription Receipts
  • Strava's Family Plan
  • Taxes on Your Strava Subscription
See all 18 articles

General Information

  • Spam, bots, solicitations and fraudulent activity on Strava
  • Strava Map Layers
  • Links on Strava
  • Strava Availability in Certain Countries
  • Terms of Service and Privacy Policy Updates
  • Strava and the European Union’s Digital Services Act
See all 34 articles

Strava Glossary & Calculations

  • Cadence
  • Strava Maps Glossary
  • Activity Time
  • Strava Training Glossary for Running
  • Strava Training Glossary for Cycling
  • Grade Adjusted Pace (GAP)
See all 8 articles
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