English (US) Deutsch Español (España) Español (México) Français Italiano 日本語 Nederlands Português Português do Brasil Русский 简体中文 繁體中文
Sign in
Strava Support Center
  1. Strava Support
  2. Help & Support

Help & Support

The nuts and bolts of how Strava works. Detailed articles and instructions for how to use our products and services.

Privacy

  • Data and Privacy
  • Personal Information Sharing Opt In/Opt Out
  • Activity Privacy Considerations
  • When My Activities Are Set to “Everyone”, Where Does That Data Go on Strava?
  • Mute Activity
  • Why Date of Birth Is Required on Strava
See all 25 articles

Record & Sync

  • How to get your Activities to Strava
  • Kinomap and Strava
  • Huawei Health and Strava
  • Mirror and Strava
  • Oura and Strava
  • trimm and Strava
See all 39 articles

Strava Activities

  • Strava's Elevation Basemap
  • How Distance is Calculated
  • Carbon Saved
  • Best Efforts
  • Activity Stats in the Feed
  • Steps on Strava
See all 32 articles

Strava Segments

  • Why Doesn't My Segment Effort Appear on the Leaderboard?
  • Segment Matching Issues
  • Strava Live Segments on Suunto
  • Queen/King of the Day
  • Excluded Segment Efforts
  • Segment Suggestions
See all 28 articles

Strava Features

  • Club Posts
  • Club Posts
  • Creating Routes on Mobile
  • Recent Activities on Routes
  • Public Photos on Routes
  • Saved Routes on Web
See all 68 articles

Strava for Android

  • Open Source Notices for Android
  • Strava Beacon for Garmin
  • Motorola 360 Sport Strava Integration
  • Home Screen Widget and Notification
  • Viewing Activities
  • Finding Friends and Managing Contacts on Strava
See all 15 articles

Strava for iPhone

  • Troubleshooting GPS Issues
  • Custom App Icons
  • Strava Beacon for Apple Watch
  • Open Source Notices for iOS
  • Siri Integration
  • Supported iOS versions and iPhones
See all 15 articles

Community Tips

  • How to Get and Share Links From Strava
  • Changing the Units of Measurement on your Strava Account
  • Can I Remove my Heart Rate or Power Data?
  • Moving time too short and pace too fast on Suunto activities?
  • Activity Syncing Issues and Incorrect Start Times Due to GPS Rollovers
  • Getting a Message That Says "Server Error" Or "Server Not Responding"?
See all 26 articles

Apps & Integrations

  • Spotify and Strava
  • Zwift Photos and Videos on Strava
  • FATMAP and Strava
  • SnapChat and Strava
  • Withings and Strava
  • Recover Athletics and Strava
See all 32 articles

Profile Settings

  • Gender Settings and Leaderboard Filters
  • Connecting Strava to Facebook and Google
  • Managing Shoe Notifications
  • Strava Metro and the Global Heatmap
  • Changing Your Time and Date Format Preferences
  • Merging Duplicate Accounts
See all 14 articles

Subscription & Billing

  • How to Cancel your Subscription
  • Subscription Pricing FAQ
  • What price will my subscription renew at?
  • Student Plan
  • How to Subscribe
  • Redeeming a Promotional Code
See all 13 articles

General Information

  • Your Year in Sport
  • Spam, bots, solicitations and fraudulent activity on Strava
  • Strava Availability in Certain Countries
  • Policy Updates, June 2023
  • Strava and the European Union’s Digital Services Act
  • Reporting a Violation or Infringement of Your Intellectual Property Rights on Strava
See all 34 articles

Strava Glossary & Calculations

  • Strava Maps Glossary
  • Activity Time
  • Strava Training Glossary for Running
  • Strava Training Glossary for Cycling
  • Grade Adjusted Pace (GAP)
  • Calorie Calculation
See all 7 articles
Return to Strava.com
Submit a request
Follow @stravasupport on Twitter