Answered

Feedback for the updated Strava feed

We are excited to share with you a project that we've been working on for the past year - a new way to experience the Strava feed.

The feedback you've been sharing with us about better ways to sort and filter the feed has not gone unnoticed. The feed fuels the power of our community and is where athletes inspire and interact with each other. We discovered that on average Strava athletes miss almost 60% of the content in their feed every day. Strava's new feed presents a non-chronological ordering of activities based on characteristics we think are most valuable to you. 

Here's how it works:

When you refresh your feed, any content you haven't seen before will be at the top of the feed, above activities you've already seen. The order in which these new items appear is based on a learning algorithm that uses your past behavior to gauge whether you'll find content interesting. Comment a lot on your sister's activities? Her items will be ranked highly for you. Your friend just ran their best time for a 10K? That will get promoted as well. The algorithm will continue to evolve over time, learning as you use it. We won't hide any activities from you - they'll all be in your feed, just in a different order designed to ensure you don't miss the items that matter most to you. You can read more on our blog.

We will be slowly releasing the new feed over the coming weeks, along with close monitoring of performance and your feedback. You are welcome to add to the discussion below or contact us directly by submitting a ticket. 

-729

Comments

525 comments
  • I was one of the unfortunate people 'selected' to trial this new feed (not by choice) and ive hated every single day of it. This has been going on for weeks now and I was hoping it would soon be over but no, it seems this is here to stay. this new system has made it impossible for me to see what im actually interested in seeing, namely my friends rides for that day. pretty simple. all i see now is my feed clogged with clusters of rides from the same person when they upload several old rides all at once. Ive been missing a lot of early morning rides from my friends because they disappear down the feed.

    How this is an improvement based on what I want to see is a mystery to me.

    so please, now that there there will be hopefully enough people complaining, please either return to the chronological order or yes, at least give us the option to do so if we want it kept that way!!!

     

     

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  • Just dropped Premium.  I've been Premium since 3/13.  

     

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  • Thanks Strava, since this was rolled out, I am now receiving fewer kudos than ever. I suppose my runs are buried at the bottom of everyone's feeds...

    Or missing altogether – because when I look at my own feed, it doesn't even make sense. I've got activities from yesterday well above activities from today that I would consider much more "epic." Having no pattern at all is the worst possible outcome, it's so uninviting.

    Like others, I'm having a hard time imagining continuing to pay for premium. I'm so sad, I've recommended (arm-twisted) Strava to so many friends and colleagues, because I really enjoyed it. And now ... I'm 100% meh.

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  • This new way I'm being forced to view my feed is terrible! Rather than scroll through friend's rides for a particular day, I now have to scroll though rides which might not even be on the same day!
    PLEASE, at least give us the option to view chronologically rather than forcing this new way on us!!
    It must be fairly easy to do - you give us the option to view these comments by most recent or top rated!
    I look forward to seeing this option soon! Thanks in advance.

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  • Please don't ruin Strava with a "top stories" feed. Please give the option of viewing "most recent" first. This is absolutely terrible so far and I'll likely stop using it soon if I can't view the most recent activities first. The social aspect of strava is dead if you don't give people a choice on how they can view their feed.

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  • Have been wondering what on earth has been going on with my feed for past few days and this is very painful.

    I don't need this new "feature", I have about 30-40 people I follow and this just ruins my experience as now I see people activities all muddled up.

    How are people going to see Triathalon activities? Will they be muddled up as well!

    The least you can do is have an option for us to decide either to turn on or turn off. Am okay if its on my default I just need a way to turn off.

    Was going to go Premium but this is putting me off for sure!!

    These algorithms just dont work, it doesnt work for FB or Instagram and certainly does not work for Strava, chronological order all the way please!!!

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  • This is horrible. Chronological order please.  I never know what I'm missing with this new order.

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  • Can't express my disappointment at the new timeline. I used to love using Strava and following friends but the new update has just made this confusing and reducing my desire to use it.

    Why not listen to your loyal community, as per the comments on here? No one has been asking for this. If you must keep this feed, give us the option to revert to chronological order.

    When a company stops listening to its most loyal users, engagement starts to reduce and it starts to fail. I don't want you to fail.

    Please be brave enough to admit you got this one wrong and change course.

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  • I have a friend on Strava.  Strava decided, without asking him, to use his feed as a "Trial" for this functionality.  Some of the impacts were:

    (a)  If a user waits for one week (say) then uploads their activities, those activities will drown out most of the other activities in his feed,

    (b) pro activities drown out most other activities.

    He found it difficult to follow his normal friends on this "new and improved" feed.  They obviously weren't important enough.  When he complained, Strava didnt listen.  In fact, they were rude.   This is sad.

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  • Chronological please. If it ain't broke don't fix it!!

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  • don't like it. seeing a 15km comute from someone from 5 days ago on top of the feed isn't really interessting. please give us the option to still see the feed chronologically! and please give us a tool to hide swift rides!

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  • This is absolutely stupid. What do you think is my "top feed"? I want to view all my feed and and I mean ALL. Not just what your "algorithm" of what I think is my top feed. Please stop from turning Strava into Facebook.

    If you really want to do this, just give option to view feed as chronological order.

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  • I cannot find an option to sort chronologically. I do not like the new update and will drop my subscription without an option to sort chronologically.

     

    *Edit 2017.04.19*- I have dropped my subscription. This is ridiculous.

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  • chronological order please with the option of filtering out challenges / route creation / suggested athletes etc . I do not want you (Strava) to decide what is appropriate for me to view.

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  • Sorry Elle and team, but this does not sit well with me.
    I love everything about Strava and have been a Premium member for about 4 years now. Even though paid membership does not affect the feed, not renewing it might send more of a message than this comment.  Or maybe not, but worth a shot.

    Strava is the one app out there that has not been butchered by algorithms like Facebook, Twitter, and Instagram and for that, I love it.  Don't send it the wrong way please.  

    Give us an option to opt out and keep things chronological.  

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  • I have been subjected to this format for a while now (apparently I was part of the trial also, thanks for asking by the way Strava). THIS JUST DOES NOT WORK!!! Always on the top of my feed is a guy that I follow who rides 120+ km's a day (basically the same course), a friend who walks the dog and takes a series of boring selfies along the way (please don't tell them so) and ZWIFT rides from every man and his dog (that I don't find interesting in the least and they don't have a dog). As for everyone else, because your algorithm deems these three examples as 'what I must see', all else is scattered randomly down the feed page in no apparent order. I scroll down a few lines and lose interest in utter frustration! It seems ironic as on this discussion page (at the top of the comments) you have a 'sort by' button. How about work on that for our feeds? I LOATH THIS NEW FORMAT!!! It would be just plain simpler to just filter out and sort certain people/activities (ZWIFT included) for ourselves...

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  • Crono order or nothing else for me!
    There's no way I'm paying my subscription fees to see what you 'think' i should see!
    If this change is forced on us I'll be cancelling my subscription as I don't want to trawl around the app like Facebook, etc. There's absolutely no benefit for the end user, Strava are trying to keep you in the app longer, their next step after this will be ads in your feed!

    Edit: I've now cancelled my subscription and wont renew until the feed has a chronological order option.

     

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  • Hey, guess what? Yup, I want my activity feed back in good old chronological order too. Really not a fan of the new feed.

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  • Just adding another voice to the general complaints about the new Activity Feed order - it's pretty evident that if we can't have a choice of how to order it, the clear majority want it in chronological order. As an example, if I've been doing a time trial, I want to see how those riding in the same event have done and that used to be easy but now it's all over the place depending on when they get home and download. Please take it back to the way it was or give us a choice.

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  • I can't stand it either. Please can we have an option to turn it off and go back to chronological. 

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  • If "Strava athletes miss almost 60% of the content in their feed every day" how is sorting their feed by an algorithm going to help them see any extra content?

    If they aren't seeing everything, then they probably aren't on Strava very much, and won't be interested in your new algorithm anyway. 

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  • Please put chronological back. This is aweful. I keep seeing the same rubbish at the top of my feed from 2days ago. I want to see and react to stuff as it happens, not when I find it how ever long later.
    Terrible decision in my view, chronological for the masses and this debacle for those who want it as a settings option.

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  • Really, just give people the option to sort how they want and this all becomes a non-issue. 

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  • No, no, no!!  FB's Top Stories is rubbish.  At the very least give us the option to keep it as it is.  

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  • This very statement shows why we should have chronological ordering:

    "We discovered that on average Strava athletes miss almost 60% of the content in their feed every day. Strava's new feed presents a non-chronological ordering of activities based on characteristics we think are most valuable to you. "

    This new feed almost guarantees us to miss content.  If we do miss something, and it is chronological, we can scroll back to find it... now - there is no chance of finding it.  The reality here is that engineers find this kind of feature fun to implement, and hey - look, Facebook and Instagram did it, so we should too!

    Maybe some people like this, but give athletes the option to choose how to show the feed.  I know I miss about far more activities in my feed now than I did before, because I just stopped looking, which means I'll eventually just stop using Strava.

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  • With the rollout of the new athlete blog posts in the feed today the reason for the change to the feed we've all been commenting on over  the past. months has become obvious.  The blog posts (that have nothing today with any actual activity) will get priority in the feed. Once this is opened up to all athletes the amount of non-activity posts in the feed will render the feed useless for actually looking at other users activities. 

    This also means that there will be no rollback of the feed change, it's a done deal.

    It is also interesting to note that the blog post announcing this new feature is closed for comments. I guess they learned their lesson with the feedback that was left here.  They do provide a form for you to leave feedback but it is not viewable by other users and there is no way to tell if anyone at Strava is actually looking at what you write. 

    Even though I doubt that anyone is looking at the feedback left there I did write this:

    "Your not really interested but you did learn your lesson. After the number of negative comments for the change in the feed you realized letting users comment on this new feature would be a disaster so you wisely closed moments for the blog post. I'm sure these feedback forms will get a lot of serious attention. Off to ridewithgps its been fun."

    I suggest that everyone here do leave feedback in the other post and then post the fact that you did (and what you said)  here. 

    Won't change anything but…

    regards

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  • Dear Strava:

    I won't pay money for this garbage anymore.  For the many reasons mentioned by the hundreds of people above, I won't be renewing my premium membership unless Strava puts a chronological option in the settings.  And, while you're at it Strava, as has been mentioned before (i) I don't need recommendations on who to follow.  I'm perfectly capable of picking who I want to follow.  Just because I happen to give kudos to someone I rode with does not mean I want to follow them.  (ii) give me the option to not to show Zwift trainer rides.  Zwift is awesome, but don't confuse it with riding.

    You are the one with access to all the metrics and can determine if your new direction was a good business decision, but really, it will take much less data processing power to simply put things in chronological order, and it would be so easy not to alienate your core users.

    Sincerely, Looking for a New Platform

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  • Not that it's likely to have any positive impact , but I'm having a public conversation about this on twitter, suggest others do the same ? @stravasupport

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  • How does strava feel about this article in the Guardian?

    https://www.theguardian.com/technology/2016/mar/17/i-though-my-instagram-was-all-mine-until-the-algorithm-proved-me-wrong

    “When a company makes your feed algorithmic, it’s the moment that you’re being squeezed as an asset,” [Internet historian and University of Michigan professor Chuck Severance] said. “In some way it’s worse than a loss of agency. It’s them reminding you that you’re not the owner, you’re the product. You do know that, right?”

    I guess that's why Strava doesn't care that none of us are renewing our premium membership.

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  • Agree with many above. Chronological order really must be an option. Also be really helpful if KOM or 2-10 position is listed with a little icon in the ride bar rather than 34 cups that could just be a load of 3 rd fastest times.

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