Answered

Feedback for the updated Strava feed

We are excited to share with you a project that we've been working on for the past year - a new way to experience the Strava feed.

The feedback you've been sharing with us about better ways to sort and filter the feed has not gone unnoticed. The feed fuels the power of our community and is where athletes inspire and interact with each other. We discovered that on average Strava athletes miss almost 60% of the content in their feed every day. Strava's new feed presents a non-chronological ordering of activities based on characteristics we think are most valuable to you. 

Here's how it works:

When you refresh your feed, any content you haven't seen before will be at the top of the feed, above activities you've already seen. The order in which these new items appear is based on a learning algorithm that uses your past behavior to gauge whether you'll find content interesting. Comment a lot on your sister's activities? Her items will be ranked highly for you. Your friend just ran their best time for a 10K? That will get promoted as well. The algorithm will continue to evolve over time, learning as you use it. We won't hide any activities from you - they'll all be in your feed, just in a different order designed to ensure you don't miss the items that matter most to you. You can read more on our blog.

We will be slowly releasing the new feed over the coming weeks, along with close monitoring of performance and your feedback. You are welcome to add to the discussion below or contact us directly by submitting a ticket. 

-729

Comments

525 comments
  • I don't have the words to express how much I hate this.

     

    I had a feeling it would come, because all the social networks seem intent on doing this even though 90% of the users dislike it. I assume it's so you can later charge money so people/companies can boost their position on the feeds.

     

    I absolutely loved Instagram, it got me into running, but I had to quit altogether once it started to jumble up my feed. It meant I lost touch with the friends I'd made on there but the timeline was just so awful I couldn't handle it anymore. It was putting posts from days ago, from people I didn't know, at the top, missing the posts my friends just made. I had no way of actually knowing what I'd missed because I couldn't scroll back through the timeline in order. Posts that told a chronological story became impossible to decipher. I started to use Strava more and became hooked on that instead. Now you're telling me you're going the way of Instagram.

     

    Your algorithm will not know what posts I want to see, and in what order. I guarantee. If it did it would just show me the newest posts, in the correct order.

     

    Even if you give us the option, then how do I know my posts are even showing up on anyones feed? What's the point of posting? What's the point of reading posts if I don't know what is being hidden from me?

     

    Kill me now.

    10
    Comment actions Permalink
  • Strava, I am so glad you’re 'excited" to share with us this this change regarding this chronological order business within our activity feed. Why do you not simply give us the option to choose how WE want our own feed to be displayed? What sort of dictatorship are you people running there? This is the last straw! You have recently removed average pace displayed from my runs and replaced it with elevation (when you deem it so) so now, I am excited to announce that I will not be renewing my 12 month subscription when it expires shortly!  P.S. The activity feed is so clogged with treadmill runs, Zwift and monthly challenges joined, why not allow us to filter this out of the equation while your at it? Also, allow us to filter certain people to give 'US' control of our feed, just like Facebook does. Strava, you are quite out of touch!

    10
    Comment actions Permalink
  • Please can we have the option to have the feed chronological back? This is not showing me the content I want to see and I'm missing things that I did want to see.

    10
    Comment actions Permalink
  • I agree that this is a stupid idea. Strava has become another Facebook -popularity website. Please DO NOT implement this program change. Also remove the challenge notifications as I consider them spam. I'll be using Strava as only a logbook when I change my privacy setting if so.

    10
    Comment actions Permalink
  • I am also unhappy with the new feed. Strava isn't Facebook. It can't be, nor should it try. Please at least give the option to view the feed chronologically. Also consider making that the default. 

    10
    Comment actions Permalink
  • The solution is simple here. While you think this new feed is smart nobody seems to have asked for it and nobody wants it. Just go back to a regular chronological feed. Better to just admit your error now, cut your losses, and make your users happy again. Same thing with me as other people here, I don't see why I should continue paying for a service that clearly does NOT listen to its customers.

    10
    Comment actions Permalink
  • Thanks for the response Elle - I do have the new feed and whilst I don't follow all that many people (around 25) I still don't like the feed, for example I have some for today in almost chronological order, but then all of a sudden there is one for yesterday, then another for today, yesterday again and so on. It's just confusing. As has been mentioned numerous times, other social media platforms have gone down this path and as far as I can tell it is universally disliked.

    10
    Comment actions Permalink
  • Elle (not you personally, but Strava in general),

    Thanks for replying, and your pinned comment. You state that an algorithmic feed aims to improve the Strava experience for us, but the feedback in this thread shows that this is clearly not the case for a significant number of your members. Therefore, the only sensible way forward is to make the thing optional. If it's only been imposed on a small part of your membership so far, imagine the outcry that you'll get if you try and force it on the remainder!

    It's possible that in the past you didn't want to filter feeds in order to display lots of activities and show that Strava was growing. However, you've been so successful with the growth of your membership that peoples' feeds are now overloaded (since all their friends are now also members). The answer is not to mess with chronology by having some artificial intelligence sort and promote items, but to give people the ability to filter out what they don't want to see! Why is it so difficult to understand this?

    Yours in befuddlement,
    -John

    10
    Comment actions Permalink
  • I think we should have the choice to have in whatever order we choose. I prefer chronological order as that makes the most sense. Mixing that up is simply confusing. Especially for people who do not want to check multiple times in a day.
    So this new "improved" way is a big NO-NO from me.

    10
    Comment actions Permalink
  • Elle,

    You state that you are going to listen to feedback but you seem to be ignoring the overwhelmingly negative feedback here.

    So I suspect that I will follow the way of so many others; cancel my premium membership, unfollow all of your promoted riders who gain prominence and follow the herd to one of these appfelstrudel.com/a/426826309/alternative-to-strava-run-and-cycling-gps.html

    10
    Comment actions Permalink
  • Did you see today's app update info?

    "Athlete Posts Beta: A few special athletes can now post content in the feed other than activities, like photos, adventure reports and gear reviews."

    This feed "algorithm" ordering is basically a way to guarantee Trek that when they pay Strava to put one of their bike's "reviews" in our feeds, it will have a certain minimum of views.

    I think this is fine AS LONG AS premium members can opt out of these ads, AND have a chronological option.

    10
    Comment actions Permalink
  • I really can't believe you needed a survey to tell you what people think of the new feed. Surely the comments in this forum should be adequate.  They certainly provide more info than the poorly worded questionnaire !  To summarise BRING BACK CRONOLOGICAL ORDER....

    ...but having just read an article in the cyclist I can see what's taken your eye off the ball, it's the  "New perks for Strava Premium members".   http://www.cyclist.co.uk/news/3176/new-perks-for-strava-premium-members 

    Seems you're now going to be pushing sport products and insurance as a way of making more money.  It's sad but I can cope with that as long as it's not in my activity feed and you BRING BACK CRONOLOGICAL ORDER.

    10
    Comment actions Permalink
  • Terrible. Give us the option to pick how we want it. Will NOT be buying Premium if this is how it's going to be.

    10
    Comment actions Permalink
  • The switch to an Algorithm based timeline is the same thing that drove me to stop using twitter's own app and Instagram almost completely. Don't do this.

    The end result of this action is that you will highlight a pro athlete's activities over those of my friends because they have more kudos. Strava isn't twitter or Facebook. 

    I follow very few people and always see their activities. This is an answer in search of a question.  

    9
    Comment actions Permalink
  • Nooooo - please do not do this - I loath it on Facebook & Instagram.

    This is not my idea of the 'Premium' subscription I pay for.

    Filters and options yes, but keep chronological as an option.

    9
    Comment actions Permalink
  • Extremely disappointed in Strava. People and users do not want to be shown or told what they will likely like most. We want it straight up and in chronological order. NO BS and this "improvement" is just that. I think better filters and giving us our own control over our feed would work better for us and help us get what we would like out of Strava.

    If this must happen, please just leave us the option to leave it in chronological order. More options, the better.

    9
    Comment actions Permalink
  • Dear Strava  - I don't prefer a prioritized feed.  Though it's difficult to see everything in a chronological feed, at least the responsibility is mine to take the time and look.  In a prioritized feed I never really know what I'm missing and we are all now forced to compete for each other's attention.  Other social media, such as Facebook, Twitter, and Instagram all became less useful to me when they switched to a prioritized feed.  

    If you must switch, I'd enjoy the option to toggle between a prioritized feed and a chronological feed . Like many users, I'd also like the option to create my own priority options rather than rely on an opaque algorithm.  Thanks for soliciting input from users. 

    Mark Slavonia

    9
    Comment actions Permalink
  • This is unwanted, crap.  Users should be given choice.  Oh wait, higher suffer score will mean that activity is more "important".  Higher suffer score is only available to premium users.  i.e. if you want to be important, you have to pay.  Beginning of the end, Strava?  Is this your MySpace moment?

     

    https://www.trainingpeaks.com/

     

    9
    Comment actions Permalink
  • +1 for the option to still see activity in chronological order. Every single social network that tries to order posts for me in a different way ends up getting it wrong and showing me things I don't care about.

    9
    Comment actions Permalink
  • Please leave well alone! I hate this sort of 'improvement' almost as much as I detest the word 'awesome'. Is this because someone needs to validate their worth as a Strava employee?

    9
    Comment actions Permalink
  • I thought more about this and will write my second (and last) post on this thread.

    This is the defining moment for Strava.  I think they only have a few choices.

    1.  Do what's right for their core users (and that is painfully obvious in this case, and in most cases with controversial features), and give people the ability to choose how they view their feed, whether they can upload photos from a desktop, etc.  i.e. move away from policies that were clearly done for business reasons, in opposition to customer preferences

    2.  Adopt the ways of other social media platforms and treat people like digestible, manipulable bits of data that exist only to be monetized

    3.  Morph into something different from the original intent--e.g. a data mapping service provider

    All of the core users want option 1.  But option 1 is a labor of love, not a profitable business.  Thus the bait-and-switch tactics, the cheery upbeat messages from Elle telling us that we really love Big Brother, the refusal to give in...because Strava has to figure out how to make money.  And it's only a matter of time before most of the utility of Strava is engulfed by Apple and/or Google and/or Facebook.  Who needs a separate app when Facebook does it all anyway?

    So, as ridiculous as it sounds, Strava seems to be going in on option 2.  Like LinkedIn, they are going to try to put on the air of an actual social network, and if they can keep it going, and maybe growing, then...most likely they are angling to be bought out by one of the big three who will try to incorporate Strava into their own operations.

    For hardcore users, I think the writing is on the wall.  Probably the best option would be to all decide to move over to another existing platform that is more user-friendly, or, to be more ambitious, we could create an open-source/open-access platform, possibly put together from some of the third-party apps that work through the Strava API, e.g. Stravistix, to create an activity-based network that truly responds to the wishes of its users.

    I salute Strava for creating what they have created, and in a certain sense I hope that the investors and employees get their payoff for a job well done over the first few years of Strava's existence.  But I suspect a big change is a-coming.

     

     

     

    9
    Comment actions Permalink
  • It should be clear now, that he community does not like the new Strava feed. So please make it optional and give us back the option to see the feed in a chronological order.

    9
    Comment actions Permalink
  • Yes, I agree with just about everyone else here, to please keep Chronological Order, if nothing else, at least an option.  I follow a few pros, but really do not want their 2K kudos showing up at the top of my feed every time I open Strava.  I think it is more important that my friends who are new to Strava get 1 Kudo instead of overlooked.  I don't want to have to dig for days to find my friends.  The way you're spelling this out, I would essentially have to stop following pros in order to see my friends show up in my feed.  Not interested.  Strava is successful because it works.  Don't make it like FaceBook where my friends posts get buried by all the commercial crap.  What's next, people paying to promote their rides?  

    9
    Comment actions Permalink
  • Unfortunately, and stupidly I paid for a 12 month subscription to premium last year. My annual membership expires on July 14, 2017. I now have to endure the next 82 days before I can stop paying the wages for whoever came up with this rubbish!

    I will 'NOT' be renewing it! I will not financially contribute to developments like this!

    9
    Comment actions Permalink
  • Oh, so THIS is why the order of activities in my feed is all screwed up.

    It's horrible. I wanted to find activities of friends involved in different races today. The ordering meant I just had to 'scroll and hope' to find them, whereas with sane chronological ordering, I know EXACTLY where to find them given I know when the races start.

    Please give an option to sort by date/time order. This implementation has been poorly thought out, particularly with regard to roll-out and communication. Very disappointing.

    9
    Comment actions Permalink
  • I applaud the efforts to change up my Strava feed. I would like to see less (to no) virtual/Zwift/trainer rides; I don't care if someone joins a Strava challenge; and I'd rather not sift through a bunch of commutes. It's not that I don't value those activities, but they clog my feed and make acknowledging others extraordinary achievements difficult. Can you create a feature to turn off certain items I. The activity feed?

    8
    Comment actions Permalink
  • Respect for the strava team trying to improve the user interface, but why start with a complicated algorithm which learns from peoples behavior??

    In my opinion it is much easier to give the users the possibility to create their own filters, like:

    hide/show commuter rides

    hide/show indoor training activities like zwift

    hide/show swimming activities

    hide/show running activities

    hide/show cycling activities

    hide/show challenges

    By doing so people can choose themselves what to show and what to hide and the decision is not made by a machine

    8
    Comment actions Permalink
  • I hope you're seeing a trend here, Strava. KEEP chronological order as default and provide the OPTION to change it. Don't shove it down our throats. If my mates were running their first marathon, I would not be finding out by looking at Strava, we would be talking about it, already!

    8
    Comment actions Permalink
  • Hate it, please keep it chronological or allow us to keep the old way. Not only are later posts popping up more recently, but even the older ones are jumbled up, and it's no longer a timeline, just a mess which appears to make no sense. Really disappointing

    8
    Comment actions Permalink
  • FILTERS! That's what we want.  Read all these requests for filters.  You've wasted time creating something I don't need.  I and others have begged for filters.  I do not want to see Zwift or trainer time.  I really don't want to see runs and swims, and runners/swimmers may not want to see bike rides.  I've been Premium for years; this is the wrong direction.  FILTERS!!!  I promise to drop Premium if you force this on me.

     

    8
    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post