Answered

Asus Zenfone Android phone issues loading Strava

Just updated to the latest version of Strava from play store and Strava will not open on my Asus_Z00AD, after clicking on the icon, the Strava logo with orange background shows up and that's it, it just go back to my phone home page, anyone has the same issue?

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38 comments
  • Official comment

    The issue using Strava with some Asus phone models is now resolved. Please update to the latest version of the Strava app for Android. 

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  • We are investigating this issue with the Asus phone and collecting crash reports. We'll keep you posted when we know more about this. 

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  • Same issue on my device: Asus_T00J (Auss Zenfone 5).

    Android version is: 5.0

    Kernel: 1515_1.4.69.3_1022

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  • Same phone same issue. It is affecting everyone with a Zenfone 2 apparently.

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  • I have the same issue on the same phone. Tried reinstalling the app and that didn't help either. Happy to send logs etc if it helps...

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  • I have the same problem after the update of the app. I have an Asus Zenfone ZE551ML (ASUS_Z00AD) with android 5.0. is it possible to reinstall the previus version of apk? this is the version 21.0.0 ? I'm very UNHAPPY beacause i use this app very often since 2015 and i think this is the best also if this is not perfect, please try to fix thanks..

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  • Hi guys,

    I have the same problem, can't open my app on Zenfone 2.

    Is there any update to fix it?

    Thx!

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  • There is no update now. I solved because I download the previous version 16 (.apk) searching online. Then I have installed manually. Now it works.

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  • Hello Folks,

     

    I too have the same issue on Asus Zenfone :-(

     

    Strava Support Team - Please provide urgent fix for this.

     

    Regards,

    Amit 

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  • We are aware of an error occurring with Asus devices. We are working on fixing this and hope to have it resolved soon. 

    Here is the link to a previous version of the app that you should be able to run. Please make sure to enable your device to install apps from 'Unknown Sources' under Settings > Privacy.


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  • Hi Elle,
    Thanks for passing on the older version - it works perfectly on my ZenFone. What a relief :-)

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  • Same here.

    hoping the fix comes soon for Asus Zenfone. 

     

     

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  • Hi,

    Downloaded the CyclingRelease-16.0.0-842.apk. Tried installing it. The permissions page opens and there are no new permissions needed. Then when i click on Install now get the message App not Installed :-(

    Have enabled the settings under Security for Installation of Apps from Unknown sources.

    What could be the issue here? Should i unistall and install Strava again?

     

    Thanks,

    Amit 

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  • Bonjour ,
    L appli strava ne démarre plus sur mon asus zenfone 2 .Existe t il une solution ?
    Merci pour votre réponse.

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  • Thank you very much. Problem solved.
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  • Same issues on my device - Asus Zenfone 5.
    Hope the fix will happen very soon.
    Thanks a million.

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  • My device does not let you install version 16.0.0, There is a message APP WAS NOT INSTALLED !!!

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  • Same problem for me with my Asus Zenfone2. hoping the fix from Strava team comes as soon as possible.

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  • Amit, you have to uninstall the app first. Otherwise you cannot downgrade it's version

    Viktor

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  • Hello,

    I have the same issue on my Zenfone 2.

    I hope it will be fixed soon :-)

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  • Hey Victor. Thanks a lot. I uninstalled the app and then installed the apk file and eureka it works now.

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  • Sorry for the typo. Thanks Viktor

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  • con Zenfone 2  ZE551ML l'applicazione non si avvia  ;(

    potete risolvere il problema per cortesia

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  • I can only use vision 20 or below. I tried vision 22 and 21 on my zenfone2 app won't open.

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  • Hi. 

    I uninstall the current Strava app from my Asus_Z00AD and download the CyclingRelease-16.0.0-842.apk, after this i reinstall again the Strava app (I hope I did the correct way) but still after clicking in to Strava, the Strava logo with orange background shows up and that's it, it just go back to my phone home page. 

    May I know how to solve this problem, please help.

    Thank you!

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  • Finally I managed to install back Strava with version 16.0 by installing it through drop box in the link given by Elle.

    I was doing the wrong way earlier, fortunately I get back my Strava now. Strava still the best for me, thanks!

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  • https://a2zapk.com/101819-strava-running-and-cycling-gps-20-0-0-a2zapk.html

    Version 20.0.0 is working on my zenfone2. You can download and install from above link

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  • I solved manually updating Android to 6.0.x instead of downgrading Strava.

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  • Même problème pour moi!

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