Why can't I see who Flagged one of my Activities?

I think it's strava's downfall that users can flag other users really without any reason.  I think the person flagged should get an email with the person who flagged him/her stating why it should be flagged.  OR make it public knowledge on how many segments you flagged.   I don't take this that serious, as I know it's purely entertainment but it's frustrating to have people question your efforts, especially when you have a heart rate monitor on that clearly shows you put in the work.     

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Comments

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  • yes that is a good idea. The flaggers name and reason for the flag should be made visible to the flagee.

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  • Thanks for the feedback! I understand your perspectives here, and feel similarly. Even if it was an anonymous comment to justify the flag it would be helpful.

    Remember that you can also dismiss/remove any incorrect activity flags once before the flag needs to be escalated to our support team for resolution. 

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  • Except that if they then flag it again after you have removed the flag - it must go to support. I had a ride flagged 11 months after doing it - apparently I was 'spotted' in a motorised vehicle. Now again this isn't life or death, but if you have got a good time on a segment, and then someone maliciously flags that, there is no come back for the rider. I sent a ticket to support, but all that came back was that 'we cannot unflag the ride as you were spotted in a vehicle'. There is a huge sense of injustice over this. One that leaves me with a good mind to quit Strava. How can it possibly be right that anyone can be able to do this?
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  • @Velo - it looks like the support team was able to resolve the flags for you and restore your achievements. Sorry for the trouble! For the most part, this tool works well for flagging activities, but obviously there will be some edge cases where the tool is used incorrectly. 

    Thanks. 

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  • 14,000 attempts and 1 person gets to fuck it up.....I hate what Strava has become!  http://www.strava.com/segments/6911851

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  • Similar issue here: 

    http://www.strava.com/segments/5441451 1979attempts by 585people did this over a course of a few years and one person says it is dangerous and I lost my KOM.

    http://www.strava.com/segments/3918603 4.500attempts by 1048 people, again flagged as hazardous, why is it hazardous? because it is cobblestone? if you don't like this stay of a bike in Belgium

     

    How can you unflag it?

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  • I don't know what I have done but I feel I am being targeted with flagged rides. It is really starting to get to me. I believe it is one person (I won't name names on this thread though) deliberately flagging a number of my rides because I have equaled or beaten a KOM they held. I have commented on one of their rides asking them to stop as all I want to do is ride my bike (fast!) but it is still happening. I have never received a reply from Strava support when I ask them to resolve the flag and still have some flagged rides outstanding, so I'm not really sure what can be done about it? Do Premium get treated any differently? I could be childish and start flagging their rides but that wouldn't benefit anybody. Please help.

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  • @Rick, @Tom, Please see this thread for Segment flagging: https://strava.zendesk.com/entries/47450040-Updated-Segment-Flagging-feedback-forum-released-July-17th-2014-

    @Rob - you can block a user who you suspect of inappropriate flagging. I see that you've created a few support tickets, and they are currently waiting in our Queue for a support representative. We'll take care of your questions as soon as we can! 

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  • @Elle Anderson, the bottom line is Elle, is that anonymous flagging MUST be removed off Strava if a user flags another use it is more useful to communicate with that user and explain why than having some jealous freak flagging your segments all the time. Even after I have had technical resolve my tickets I get flagged again, and again sometimes on the same segment that was resolved. I dont have time to waste communicating with support all the time. Its a good enough reason to leave Strava to be honest. I would rather speak to the person flagging me directly and explain to him what was acheived and how, even ask him to join me on my route so I can show him in person. Its not actually that difficult for u to modify the system what is stopping you??

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  • Do you have to be a premium user to block someone?  Does blocking someone prevent that person from flagging your rides?

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  • I have had this issue come up, it would definitely be great to know who is flagging so that there is some accountability & transparency from their part rather than the ability to anonymously troll people's ride.
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  • I flagged a couple of activities in the past because that was the only way to clear erroneous first place entry in a segment leaderboard because of either a bad GPS data or wrong data processing on Strava side. Basically it looked like somebody suddenly jumped in both distance and elevation showing speeds in excess of 40-60 mph for a short time. That looked completely impossible considering the terrain.
    This might be fixed now, but before the only way to remote erroneous result like that from a segment leaderboard was to flag the entire activity. I hope this explanation helps.

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  • Thanks @Mark and @Chris for your feedback around the transparency of our Activity flagging system. We'll definitely consider your input as we move forward with this feature. 

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  • It would help if at least the reason and perhaps the note the flagger left were visible to the flagee.  I've been flagged on a couple rides that didn't even have KOMs so I'm not sure what the problem even was!    

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  • Please add this feature, one should know who is flagging someone and why they are flagging as well, its really frustrating and disappointing to see your hard work flagged, I ride on the roads not on strava, Strava is there to help me record my activities and keep a log for it. I am struggling to fix my rides, have asked support as well and its been a month without any proper action or response. 

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  • Please add this feature, one should know who is flagging someone and why they are flagging as well, its really frustrating and disappointing to see your hard work flagged, I ride on the roads not on strava, Strava is there to help me record my activities and keep a log for it. I am struggling to fix my rides, have asked support as well and its been a month without any proper action or response. 

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  • Last week I logged on to find 113 flags on my account. I scrolled through them and resolved them but then some were reflagged and I now have to wait for support to sort it out. Most of the rides had KOMs but not all and they were from three geographically separate areas (Midlands, Gloucestershire and East Sussex). To echo what others have said, how can it be that one person can create this problem? My rides had no apparent problem regards speed or acceleration data but the flagger is able to select a GPS problem which I'm then asked to explain why it isn't a problem. Still awaiting a response from Strava as to how they will resolve it. 

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  • All these comments are well and good. I haven't had any issues with being flagged yet but I have flagged one particular person who has running course records in my area and from studying the pace graph it is clear it was done on a bike as no one as young as this person looks can run sub 2:00/km (30kmh for u bike riders). I feel very frustrated because people who honestly try to be the best get robbed of being at the top because some people either too stupid to realise they've logged a ride as a run or they have done it deliberately to be on top of the leaderboards! These "runs" this person has done have been flagged but it seems that it's up to them to rectify and the most frustrating thing about it is this person hasnt appeared to be active since october last year so they probably will never even know they have been flagged and i'll forever never beat their stupid fake record. Please contact me strava so you can rectify this problem!

     

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  • I have flagged a number of activities that, when looked at in the context of the body of a runner's activities, they're clearly on a bike. (Someone could avg 5:19/mi
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  • (I didn't press submit) I have flagged a number of activities that, when looked at in the context of the body of a runner's activities, they're clearly on a bike. (Someone could avg 5:19/mi for 10mi) but not likely if all their other runs are 3mi at 15min/mi pace.) they always have records if I flag them.
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  • I do not think the person  should be named unless it's a chronic flagger. But I do agree that the reason should be posted.  I have flagged two segment achievements in my time.  Since I doubt anyone around here can ride at > 50mi/h up hill, I would assume that the person left their Garmin on and proceeded to drive home.

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  • I don't agree that people should be named for flagging as there are some nasty people out there who would happily track you down and object. I have flagged a couple of segments recently. I personally am no where near owning a KOM on any stage so it's nothing personal, but when looking at segments that I have ridden you quite often see someone cycling at average 10-20 mph for their entire journey, and then suddenly do a flat stretch at 60-80 mph. Really? A 200 yard section in 3 seconds past the front of Scotland Yard. Were they hanging on to a police car? It's not me that's missing out, but someone else who has achieved a legitimate KOM is, and surely the person will have seen themselves being credited with it. I personally got KOM on a segment in Scotland. When I realised I'd left Strava on after being picked up in a car, I instantly deleted the route. That seems the reasonable and honest thing to do for me. Where you're having someone object to your KOM and it's genuine, okay I can understand your grievance. A lot of segments near me are held by the Berghart etc. after they tore through the London suburbs (and the rest of the UK countryside) on 2014 Le Tour. No objections to them holding KOMs etc at a loss to the local rider, but the guys who hold KOMs for doing 60+mph up hill in their souped up Fiesta or whatever, I do object. KOMs on main roads that do not permit bicycles? That also bewilders me. I don't know what someone gets told by Strava if someone flags their segment, but it would help if I could flag a segment as inaccurate (I presume for GPS stats), rather than flag the whole journey.

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  • Great topic, and worthy of discussion! 

    Our current system tries to gather some information to send to the user who's been flagged, and also collect some information for Strava support reps to use when reviewing a case. Currently there are 4 flag reasons to choose from: Activity done in a vehicle, wrong activity type, bad GPS data, and other. This then generates a custom message displayed to the user who has been flagged. This is to give them some sense of the reason behind the flag. The language used in each of the 4 cases is as follows. 

    • It looks like your activity may have been saved as the wrong type. We can't put you on any leaderboards until this activity has been fixed. 
    • It looks like you may have been recording at least some of your activity in a vehicle. We can't put you on any leaderboards until this activity has been fixed. 
    • It looks like your GPS had a bad day. We can't put you on any leaderboards until this activity has been fixed. 
    • We can't put you on any leaderboards until this activity has been fixed. 

    My question to the group: Are there other reasons we should include? Or a better way to explain and educate for each of the reasons above? Or is there general support for including a text field for the flagger to write their own explanation to the flag that is then sent (anonymously) to the user who's been flagged? 

    Thanks!

     

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  • Message for Elle Anderson in respect of your post as to whether there should be other categories for flagging. I have one further for you.

    A ride should be flagged if it is carried out in an area where cycling is not allowed under local byelaws.

    When I visit my elderly Mother she loves to walk upon her local hill but does not do so now due to people cycling on the hill  even though it against against local byelaws. There are many who flout this instruction to the detriment of walkers, runners, families, dog walkers etc particularly when there are specific cycle tracks laid out for their benefit.

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  • @Elle

     

    Another message that should be possible for you to send to someone that the activity was flagged is:

     

    "You used DigitalEPO". Please refrain for doing it again or your account will be closed. Thanks the support staff."

     

    There is a groing number of people doing this (using DigitalEPO). If you do not take some hard measures, it will ruin Strava apeal (IMHO).

    GPX files shouldn´t be eligible to enter the top 10 to avoid this kind of cheating.

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  • @Dani Azevedo

    Actually .FIT files is editable as well... I think ANT put the spec of .FIT files on their site.. Just that it is not as straight forward as editing GPX TCX etc.

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  • Elle Anderson, flagging men who pose as women should also be a reason.  It's weird how many guys there are out there who use their real names, post pictures of themselves, and I guess feel accomplished because they beat out women to get QOMs.  

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  • Blythe Austin - In my experience, most of the cases of men showing as women on leaderboards are honest mistakes. If you reach out to our support team we can verify the issue and reset all segments for that user after correcting the settings. 

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  • I think a good idea isn't to let people know who is flagging but if a ride is flagged by one person nothing happens. The flagged ride is escalated to a review area where all flagged rides go. Random users should review these flags not able to see the users account just the flagged ride. After three random reviewers set that activity as unfair the activity is then removed.

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