Why can't I see who Flagged one of my Activities?

I think it's strava's downfall that users can flag other users really without any reason.  I think the person flagged should get an email with the person who flagged him/her stating why it should be flagged.  OR make it public knowledge on how many segments you flagged.   I don't take this that serious, as I know it's purely entertainment but it's frustrating to have people question your efforts, especially when you have a heart rate monitor on that clearly shows you put in the work.     

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  • I don't agree that people should be named for flagging as there are some nasty people out there who would happily track you down and object. I have flagged a couple of segments recently. I personally am no where near owning a KOM on any stage so it's nothing personal, but when looking at segments that I have ridden you quite often see someone cycling at average 10-20 mph for their entire journey, and then suddenly do a flat stretch at 60-80 mph. Really? A 200 yard section in 3 seconds past the front of Scotland Yard. Were they hanging on to a police car? It's not me that's missing out, but someone else who has achieved a legitimate KOM is, and surely the person will have seen themselves being credited with it. I personally got KOM on a segment in Scotland. When I realised I'd left Strava on after being picked up in a car, I instantly deleted the route. That seems the reasonable and honest thing to do for me. Where you're having someone object to your KOM and it's genuine, okay I can understand your grievance. A lot of segments near me are held by the Berghart etc. after they tore through the London suburbs (and the rest of the UK countryside) on 2014 Le Tour. No objections to them holding KOMs etc at a loss to the local rider, but the guys who hold KOMs for doing 60+mph up hill in their souped up Fiesta or whatever, I do object. KOMs on main roads that do not permit bicycles? That also bewilders me. I don't know what someone gets told by Strava if someone flags their segment, but it would help if I could flag a segment as inaccurate (I presume for GPS stats), rather than flag the whole journey.

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  • Except that if they then flag it again after you have removed the flag - it must go to support. I had a ride flagged 11 months after doing it - apparently I was 'spotted' in a motorised vehicle. Now again this isn't life or death, but if you have got a good time on a segment, and then someone maliciously flags that, there is no come back for the rider. I sent a ticket to support, but all that came back was that 'we cannot unflag the ride as you were spotted in a vehicle'. There is a huge sense of injustice over this. One that leaves me with a good mind to quit Strava. How can it possibly be right that anyone can be able to do this?
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  • I flag the occasional motorcyclist who sets KOMs all over town (in one ride!), BUT, I certainly don't want him/her to be able to identify me.  Why, because any "disagreement" could very quickly go from the virtual world to the real world.  Identifying where people live/work is a doddle on Strava, even with privacy settings turned on.  For this reason I feel flagging must remain anonymous.

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  • Thanks for the feedback! I understand your perspectives here, and feel similarly. Even if it was an anonymous comment to justify the flag it would be helpful.

    Remember that you can also dismiss/remove any incorrect activity flags once before the flag needs to be escalated to our support team for resolution. 

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  • Elle Anderson, flagging men who pose as women should also be a reason.  It's weird how many guys there are out there who use their real names, post pictures of themselves, and I guess feel accomplished because they beat out women to get QOMs.  

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  • I do not think the person  should be named unless it's a chronic flagger. But I do agree that the reason should be posted.  I have flagged two segment achievements in my time.  Since I doubt anyone around here can ride at > 50mi/h up hill, I would assume that the person left their Garmin on and proceeded to drive home.

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  • 14,000 attempts and 1 person gets to fuck it up.....I hate what Strava has become!  http://www.strava.com/segments/6911851

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  • Similar issue here: 

    http://www.strava.com/segments/5441451 1979attempts by 585people did this over a course of a few years and one person says it is dangerous and I lost my KOM.

    http://www.strava.com/segments/3918603 4.500attempts by 1048 people, again flagged as hazardous, why is it hazardous? because it is cobblestone? if you don't like this stay of a bike in Belgium

     

    How can you unflag it?

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  • It would help if at least the reason and perhaps the note the flagger left were visible to the flagee.  I've been flagged on a couple rides that didn't even have KOMs so I'm not sure what the problem even was!    

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  • Message for Elle Anderson in respect of your post as to whether there should be other categories for flagging. I have one further for you.

    A ride should be flagged if it is carried out in an area where cycling is not allowed under local byelaws.

    When I visit my elderly Mother she loves to walk upon her local hill but does not do so now due to people cycling on the hill  even though it against against local byelaws. There are many who flout this instruction to the detriment of walkers, runners, families, dog walkers etc particularly when there are specific cycle tracks laid out for their benefit.

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  • @Elle

     

    Another message that should be possible for you to send to someone that the activity was flagged is:

     

    "You used DigitalEPO". Please refrain for doing it again or your account will be closed. Thanks the support staff."

     

    There is a groing number of people doing this (using DigitalEPO). If you do not take some hard measures, it will ruin Strava apeal (IMHO).

    GPX files shouldn´t be eligible to enter the top 10 to avoid this kind of cheating.

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  • I think a good idea isn't to let people know who is flagging but if a ride is flagged by one person nothing happens. The flagged ride is escalated to a review area where all flagged rides go. Random users should review these flags not able to see the users account just the flagged ride. After three random reviewers set that activity as unfair the activity is then removed.

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  • I don't know what I have done but I feel I am being targeted with flagged rides. It is really starting to get to me. I believe it is one person (I won't name names on this thread though) deliberately flagging a number of my rides because I have equaled or beaten a KOM they held. I have commented on one of their rides asking them to stop as all I want to do is ride my bike (fast!) but it is still happening. I have never received a reply from Strava support when I ask them to resolve the flag and still have some flagged rides outstanding, so I'm not really sure what can be done about it? Do Premium get treated any differently? I could be childish and start flagging their rides but that wouldn't benefit anybody. Please help.

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  • I flagged a couple of activities in the past because that was the only way to clear erroneous first place entry in a segment leaderboard because of either a bad GPS data or wrong data processing on Strava side. Basically it looked like somebody suddenly jumped in both distance and elevation showing speeds in excess of 40-60 mph for a short time. That looked completely impossible considering the terrain.
    This might be fixed now, but before the only way to remote erroneous result like that from a segment leaderboard was to flag the entire activity. I hope this explanation helps.

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  • All these comments are well and good. I haven't had any issues with being flagged yet but I have flagged one particular person who has running course records in my area and from studying the pace graph it is clear it was done on a bike as no one as young as this person looks can run sub 2:00/km (30kmh for u bike riders). I feel very frustrated because people who honestly try to be the best get robbed of being at the top because some people either too stupid to realise they've logged a ride as a run or they have done it deliberately to be on top of the leaderboards! These "runs" this person has done have been flagged but it seems that it's up to them to rectify and the most frustrating thing about it is this person hasnt appeared to be active since october last year so they probably will never even know they have been flagged and i'll forever never beat their stupid fake record. Please contact me strava so you can rectify this problem!

     

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  • (I didn't press submit) I have flagged a number of activities that, when looked at in the context of the body of a runner's activities, they're clearly on a bike. (Someone could avg 5:19/mi for 10mi) but not likely if all their other runs are 3mi at 15min/mi pace.) they always have records if I flag them.
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  • Great topic, and worthy of discussion! 

    Our current system tries to gather some information to send to the user who's been flagged, and also collect some information for Strava support reps to use when reviewing a case. Currently there are 4 flag reasons to choose from: Activity done in a vehicle, wrong activity type, bad GPS data, and other. This then generates a custom message displayed to the user who has been flagged. This is to give them some sense of the reason behind the flag. The language used in each of the 4 cases is as follows. 

    • It looks like your activity may have been saved as the wrong type. We can't put you on any leaderboards until this activity has been fixed. 
    • It looks like you may have been recording at least some of your activity in a vehicle. We can't put you on any leaderboards until this activity has been fixed. 
    • It looks like your GPS had a bad day. We can't put you on any leaderboards until this activity has been fixed. 
    • We can't put you on any leaderboards until this activity has been fixed. 

    My question to the group: Are there other reasons we should include? Or a better way to explain and educate for each of the reasons above? Or is there general support for including a text field for the flagger to write their own explanation to the flag that is then sent (anonymously) to the user who's been flagged? 

    Thanks!

     

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  • The situation described in the previous comment could be solved if Strava allowed to flag just segment matches rather than entire runs or rides.
    I was once bumped from a first place on one of segments because the person running it took a different path in the last third and ran on a downhill road instead of a rolling hills trail. He approached the end of segment from another side but somehow the segment still matched and he got the first place. Other than that his run was legit so I decided it would be wrong to flag it. I would flag just the segment if that was an option.

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  • Dani, you're absolutely right. You never know the other side until it happens to you. A few days ago saw a runner in my neighborhood posting times on my favorite 15 mile run at faster pace than Tadese's current world record for the half marathon.

     

    I still feel like we need something to stop trolls, but I feel your frustration and at the very least there should be event triggers to flag an activity if it's faster than current WR pace.

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  • Kev, I bet the person did not want their whole race and all of their segments disqualified because of that one segment, but what they should have done is duplicate the race, and then upload two activities, cropping them to cut out that segment, so 1 activity from start to the beginning of the bad segment and another from the end of the bad segment to the finish.

    However, some people don't care too much about segments and will rather contest than go to that trouble. I bet he may not have even scrutinized all of the segments closely enough to know his GPS screwed up. This is not the last time someone will flag it, don't worry.

    I flag lots of folks (mostly cyclists who uploaded as runs) for the sake of competition, but I do have to disagree with one thing. You said you would flag if their ride goes up a side road adjacent to the intended segment. Those, to me, should not be flagged. If there are other routes close enough to the segment that the GPS margin of error can't distinguish, that's a problem with the segment, not anyone's ride (unless their signal drifts 100yards off of their side road). 

    One of my favorite trails is a winding, technical single track that parallels a flat, straight bridle trail. So naturally, the single track segment's top times are all from people running the bridle trail. But it's not feasible to flag everyone who runs that bridle trail just because their run inevitably overlaps. It's unfortunate but inevitable.

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  • Agree with the previous comment by Bryn. If you allow flagged riders to see who is flagging them, then it'll put people off flagging entirely. Ultimately, the person doing the flagging shouldn't be the person in question.

    I have flagged two rides. One person I know 3rd hand and wouldn't want any bad blood between us, as silly as that sounds. He was going apparently going 120km/ph uphill for 3 minutes though, so...

    The other person I don't know, but as he lives in my area why would I want him scraping through my profile?

    Perhaps a better solution would be to flag flaggers internally, should a flag be dismissed after review. Should a flagger be flagged, they won't be able to flag for a month – or whatever – and if they get three flags then they can't flag again, ever?

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  • As Damien said: "get rid of people who constantly report falsely" ... if I was managing the software, for sure I would do that. First a warning, and if the situation continues ban the user. There is no valid reason for letting people that are joking with other riders, to continue to upload files. For me it´s just logical and good sense

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  • Gets on my t*ts something chronic! I just noticed that I had a ride flagged back in August when I managed a KOM. Strange that the only rides I have ever had flagged are the ones that I've managed a KOM on. Some little weasel can't handle being beaten so decides to flag my ride. It's clearly a ride. Surely Strava must have some sort of analytics tool that can compare that ride against other rides. It's an 80 miler for god sake with an HRM etc so can clearly see my stats and that I am giving it some wellie on that segment. It's not like I had a mate waiting for me with a motorbike revving so I could jump on and get that one KOM out of 300+ segments! My concern is that I have had other rides flagged and I do not know about them. The reason most of us ride as well as the pleasure is to better ourselves not to have some spoilt child stamp his/her feet because he/she got owned. Go out there and try better yourself and get it back!

    Calm down Joe, calm down...

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  • How long does it take for Strava support to review these rides that get flagged repeatedly by the same rider , this seams to be a concern as stated by some of the cyclists who have waited months with no response from Strava. A quicker response might keep the malicious flaggers from flagging if they knew the flag would be resolved faster. Waiting for a reponse from the support team is excruciating when you know all the hard work you’ve done can be erased by single person .

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  • Last week I logged on to find 113 flags on my account. I scrolled through them and resolved them but then some were reflagged and I now have to wait for support to sort it out. Most of the rides had KOMs but not all and they were from three geographically separate areas (Midlands, Gloucestershire and East Sussex). To echo what others have said, how can it be that one person can create this problem? My rides had no apparent problem regards speed or acceleration data but the flagger is able to select a GPS problem which I'm then asked to explain why it isn't a problem. Still awaiting a response from Strava as to how they will resolve it. 

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  • I have flagged a number of activities that, when looked at in the context of the body of a runner's activities, they're clearly on a bike. (Someone could avg 5:19/mi
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  • Blythe Austin - In my experience, most of the cases of men showing as women on leaderboards are honest mistakes. If you reach out to our support team we can verify the issue and reset all segments for that user after correcting the settings. 

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  • I totally understand the frustration around this subject.

    I love using the compare function on Strava. Its a great tool to see where i am loosing time to a faster rider. I recently reported a KOM of a segment who had a time that was suspect due bad data. I dont hate the rider as i will never be the KOM of this segment, i just dont believe his KOM is correct.

    I just want to compare my time to the best genuine time.

    Before i flagged the rider i reviewed the day that this rider had done his fast time on and found it was done during a race. He had been through the same segment 6-7 times on the day with average time around 3.03 to 3.15. His KOM of 2.36 was set on the last lap at roughly the 60k mark. 10 seconds faster then anyone else. The GPS trace for that time goes all over the place and doesn't even follow the track and stops in a random spot not even close to the segment. 

    I compared it to my own time (not even close to KOM!!) and the rider puts 30+ seconds on my time in the last 30 metres!!!

    There must have been an issue with his tracking device or GPS signal.

    I reported it as bad data. Strava reviewed and the suspect time was reinstated!. WTF!!?? All the evidence reports to it being incorrect however apparently it is ok!

    I dont know how the rider could even justify the flagging to Strava when all the evidence shows its wrong. 

    If my GPS trace looked like his i would flag myself !! 

    Not sure what the answer is to this issue, but it is frustrating to go through the first 10 riders and find they were all in a car going up a hill on a segment, or the GPS trace goes up the side road and is not even on the track.

    Maybe flagged riders don't get told they have lost there KOM until it is completely reviewed by Strava? Can someone with the free app use the compare tool?? I just cant understand how some riders can claim a KOM when it is clearly incorrect.

     

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  • Thanks for the response Scotty. This is the first time i have posted anything on line! I posted because i was frustrated that Strava cant deal with this issue when all the evidence says its wrong. Strava is a great app, I am sure Strava will find a better way of dealing with this issue in the future. There are people who will flag a segment out of spite, un-willing to accept that there just maybe someone faster than them. Others will accept a KOM as there's even though the evidence shows it was flawed. I don't understand that mentality. 

    I understand your frustration John, there is a 300m segment near my place on a road that has deemed to be "hazardous" and its a straight, smooth, flat section on a back country road!!! WTF!

    GPS shift seems to be a issue as well. There is one uphill segment segment near me where a fast time is dependent on where the satellites are!! The segment almost loops back on its self near the finish line, and depending on the day you will either get the correct finish line or the segment will finish a couple corners earlier.

    Strava need to publish the name of the creator of a segment so they can be messaged to move the finish line 20m further up the trail so there is no error's in the times.

    Quality of the GPS trackers seems to be an issue. I use a Garmin 520 which seems to be very accurate however i know that i would probably have faster times using a IPhone. Ill stick to my Garmin.

     

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  • found this thread via google search, as was wondering about this.. I saw a youtube video at the weekend where someone was deliberately flagging someone who took their KOM's..

    not an issue for me personally, as I only ever had a couple of KOM's and I was beaten fairly by better riders :)

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