Feedback for Annual Achievement Awards

December 22nd, 2015:

 

As we go into the new year, where annual achievements would reset, we wanted to let you know that annual achievements have been deactivated.

We're grateful for all your feedback over the course of the year, positive and negative, and we will continue to explore and develop other ways to celebrate and incentivize Strava athletes. Thank you for understanding and have a great holiday season. 

 

 

Starting in 2015, annual achievements recognize your accomplishments on running and cycling segments during the current year. 

Full explanation found here: https://strava.zendesk.com/entries/21299622-Achievement-Awards-Glossary

We'd love to hear your feedback on this new feature, so please leave your comments below! 

January 30th, 2015 update:

To summarize what Strava has done so far to address the feedback we've received:
  • As of today, we've disabled annual PR achievements on your activities. Those activities uploaded in the past will see 2015 annual PRs removed in a few weeks once the caches have cleared.
  • A few weeks ago, trophies for 6th-10th place for the 2015 overall leaderboard were disabled. 
  • We fixed how we prioritize significant achievements as highlighted in the Activity Feed, Top Results (Activity page), and Recent Achievements (Profile Page). What was happening initially after the release is that annual achievements were appearing among the 2-3 highlighted achievements in the Activity Feed and in the Top Results section of the Activity page when there were more significant overall results later on in the activity. This was simply due to faulty logic, and we changed the logic to surface the most "significant" achievements instead by prioritizing all-time achievements. 

  • The Annual Achievements that remain are KOM/QOM/CR and trophies for 2nd-5th place.

We are not going to develop an opt-out feature for annual achievements. Despite the overwhelming support for such a setting, we have chosen to take other steps to address your feedback instead, allowing us to work to make this feature better. By turning off a significant number of the annual achievements we hope that the clutter will be improved, and that it will be easier to view the achievements that are most important. As you can read below, we still have a number of projects coming later this year that will also improve the situation regarding too many achievements and visibility into annual leaderboards. Please continue to share your feedback with us here. 

You can find an update to the Strava Blog on Annual Achievements here:
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Comments

388 comments
  • Perfect (regarding Elle 2/2 response).

    Thank you for hearing us. 

    Looking forward to the changes.

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  • Elle,

    Thank you for acknowledging the feedback. You're on the road to recovery.

    You're 1/2 way there. Keep the yearly filter for segments, it's fun to look at when I have the time, but get rid of ALL yearly trophies. Full stop. Period.

    I do regular group rides like so many people and one way we keep score, in a fun competitive way, is how many PRs we can get. Your yearly trophies has made it useless.

    Just dump it and stop the bleeding of your loyal users.

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  • Backdoor brag on post 1/2, Elle. :)  Thanks for the update.  

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  • Sorry but I think the annual achievements are lame.  It would be nice if there was a choice to turn them off.

    Thanks,

    Eric

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  • Have you ever gone to a meeting and the attendees just keep saying the same thing over and over again and you just wonder to yourself, "How long is this going to last? Why do the attendees just keep repeating what has already been said!  I just want to go out and ride!" Hey, I'm not here to defend Strava (as I was one of the first few to respond). But come one guys and gals.  The message has been heard and Strava will do what they will do.  You do what you feel is necessary as well. I'm going to do what I should have done a gazillion messages ago and continue riding, continue using Strava and walk out and leave this meeting that has gone on too long ... I mean unsubscribe.  

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  • On a personal level, the 2015 achievements aren't great - I finished a ride on Saturday and saw that I had 50+ achievements and was delighted, until I realised that they were for this year.

    Having been injured last year, my times are way off and this feature is doing nothing but getting in the way of really understanding how I'm performing against my previous efforts.

    Turn it off please, or at least give users the option to do so.

     

    Thanks.

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  • Something to note: there is an issue now with KOM's, & Top 10's it seems and leaderboards.

    See: https://app.strava.com/activities/243824959/segments/5724165076 as an example.

    A friend, Bevan - just got the All Time KOM... and it shows in the leaderboard, but on the dashboard (summary section) it shows he got 3rd Overall - All Time.

    Regards


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  • It seems clear that the majority would like this to be optional, at the very least. If not, just turn it off.

    Add this to the list of feature requests that, when satisfied, will persuade me to enthusiastically renew my Premium membership:

    == Option to start my calendars on the day I choose

    == Option to upload photos without reference to any third party application

    == Option to elide current-year achievements

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  • Thanks everyone! We don't have a timeline right now, but I do hope to share specifics when we have them. I'll do my best to keep this thread up to date as soon as I hear of set developments regarding Annual Achievements. I know transparency will go a long ways here. 

    @*Conza* - I fixed the KOM issue on that activity. 

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  • Elle  --

    "Thanks everyone! We don't have a timeline right now, but I do hope to share specifics when we have them."

    Is it possible to confirm that, at a minimum, the intention is to allow for an opt out mechanism - that way, while we're waiting, at least we know you've heard the community's view?

    And, if the time frame was to extend somewhat, that there was a backup plan to back this 'feature' out of production, until the opt in / out capability was ready to be installed?

    --  Stephe

     

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  • As the owner of one of the one largest CMS Software Companies in Colorado - I understand how things work - a little bit anyway!

    Everything below is “speculative" and is my “opinion” - but after 25 years in software development - it's an educated speculation!

    Ellie's statement: “Thanks everyone! We don't have a timeline right now, but I do hope to share specifics when we have them. I'll do my best to keep this thread up to date as soon as I hear of set developments regarding Annual Achievements. I know transparency will go a long ways here. "

    This is "typically" a blow-off statement to quiet the restless crowd! In a company such as mine - their are mechanisms in place for version controlling the source code as well as internal/external beta testing. Strava should be no different. They should have the ability to roll back to a prior version very quickly - for just these kinds of circumstances. The problem that I assume that is going on is that Strava does NOT want to roll this back, there is someone high up in the ranks that wants it and feels (regardless of what their customers feel) that this is someone how a good thing and their EGO is getting in the way of reversing it!

    This is very common in companies that have such a development structure, some buffoon comes up with what seems like a good idea at a roundtable and then they run with it. Instead of vetting the idea. Now the development team has a ton of man hours invested in this stupid idea and the over inflated egos don’t want to admit that it may have been a bad idea; they are probably afraid that their job is in jeopardy?

    So now we are nearly a MONTH into the screw-up, changes to the source code have been made and the development team is probably crying "It's too late”, blah, blah, blah.

    In 25 years of software development - I can honestly say that I have never seen such a cluster f*#k of a release. Strava is a very complex and intricate set of code/apps - and the development team did not think this through properly, nor did they look at the over all impact this would have across all the applications within the source - that’s clear by the fact that pieces are missing all over the place.

    But someone has to answer to someone and a lot of development money was spent - that's why your getting the push back and brush off!
    “We don't have a timeline right now, but I do hope to share specifics when we have them." or better yet - to bad, so sorry we'll get to it whenever!

    Lets not forget that Ellie is just the Support Manager (SM) - in typical companies such as this the SM is “just a messenger”, they really do not have any authority to make things happen - I would be very surprised if anyone at Strava that mattered or had any pull has actually read any of these postings!

    If you want to attract some attention - get the ear of some of the board members (Ariel Poler or Ariel Poler) or business development - or the CMO like Elle Anderson, even Aaron Forth (The Chief Growth Officer) some of these folks may not even know what’s going on and if they did - might be a little more concerned that Ms. Ellie!

    Someone with a little extra time on their hands might look these guys up on Strava and send them the link to this thread so they could be a little more informed?

    Just my opinionated 2 cents!

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  • Hello Elle, 

    first of all: I like the idea of the annual achievements a lot. I'm almost 40 and my stats won't improve a lot the next few years. I like the idea of checking my stats for this year. I see every year as a contest, and the Tour the France has a winner every year, hasn't it. Well, almost every year ;-)
    Besides, I work for a newspaper, which of course has a website and Facebookpage, and I know dissatisfied people are the first to react in a forum like this. People that are happy with a new feature will hardly react. They keep quiet. And I don't mean the dissatisfied users of Strava shouldn't write to you (on the contrary), but know there are other users aswell.

    Having said this, I agree this possibility could be upgraded:

    - if there would be an option to choose whether I would see my annual results, I would say yes!
    - but in my athlete's profile I would prefer a tab in the KOM-section (or a tab next to the KOM's/CR's) with the KOM's of this year. As someone already wrote: there's not much point in chasing records, if I can't show off with them
    - in my ride today I had two annual Top 5 places (which I like), but they were not shown because they were a 2nd and 3 PR all-time. I would have liked to know about both results. I liked the idea I was the 2nd best on a hill this year, but I had to search for it. And I can imagine not everyone would want to see both stats (clutter, you know), but can this be optional?

    Hope you can do something with my comments! And keep up to nice work at Strava! 

     

    Karl

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  • chris s, best comment  yet, summed up perfectly. this feature is as much use as a chocolate tea pot. sort it out strava. its a test tickle ache to quantify my data now.  best thing about riding my turbo trainer is that i dont get a stupid 2015 KOM

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  • To: Karl and the other 2 people I've seen that actually like this dumb feature, you always had the ability to sort results to this year on any given segment page.  Maybe you 3 can get yourselves a cookie jar going and if you have a PR for the year just eat a cookie.  We don't need these excess "achievements" cluttering up real results.  As well Karl, I will be turning 40 this year and I'm not planning on playing my age card just yet.  Plenty of cyclists I know are excelling and improving into their 50's.  Don't sell yourself short.

    Strava, please, enough with the loosely worded "reactions" to overwhelming feedback that you should just get rid of this feature.  It's simple. TURN IT OFF!

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  • Hey Chris S.

    Just an FYI, but the "Ellie" you are referring too in your comments as just a Support Manager is actually Elle Anderson, the CMO. So she is a little more than just the Messenger.  

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  • Hey Charles - the Chief Marketing Officer (CMO) is Erik Joule (https://www.strava.com/athletes/274759) I mistyped that in my previous message. Elle is listed as Support and her profile does not even list her as an actual Strava Employee? Maybe a volunteer?

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  • Nice one Chris S, I agree 100%. 

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  • Ok, I mistyped as well about Elle being CMO. At least Strava isn't the only one making mistakes... I do know she's been with Strava for quite some time, so don't think she's a volunteer.

     

    I just realized another issue with the meaningless yearly PR's. I use the Training Calendar to compare against previous years. With Strava now recognizing "Yearly PR's", I will no longer be able to compare year over year. When Strava determines a fix, hopefully it will also erase all previously earmed yearly PR's. 

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  • Add another vote for removing 2015 achievement trophies. If you really need to compare your efforts from this year only, you can filter by 'this year' for segments on desktop.
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  • I agree with Chris S assessment of what is going on inside Strava. I too work for a software company and know that screw up are like orphans, No one wants to own them.

    Somebody's head is going to roll over this and that person is also in charge of reversing this feature!

    Either he/she needs to get ahead of the curve and reverse it or plan on explaining to their board why they have lost users.  

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  • Almost two years ago Strava rolled out new running pages to even more disapproval than this (there are well over twice the comments in that feedback thread than here: https://strava.zendesk.com/entries/21521785-New-Run-Activity-Pages). Simple things were broken, like the ability to hide/unhide segments you do not want to see. It was marked "FIXED" - I guess hiding segments that were previously hidden, but allows no way to hide new ones or unhide those you had previously hidden. Only a month ago did they relent on the wildly unpopular inverted pace graph. There was similar complaining about the new cycling pages. Basic things like comparing your segment efforts were broken. They were noted in the beta preview feedback, and again when still present when the pages were rolled out for all. They finally addressed the lacking segment comparison after about 10 months, and I still hate the extra scrolling and clicking to open segment pages I want to look at in detail in a new tab. This seems to be the Strava method of operation. There are hundreds of complaints on those threads I mentioned and people noting they canceled or will cancel their premium membership. Use what you can from Strava. Give some feedback if motivated, but don't expect your demands to be met swiftly. Or ever. I hope Strava's utility will increase for me over time, but I use SportTracks and Garmin Connect for what they do better. I wouldn't put all my eggs in one website basket anyway and hope everyone is keeping a local copy of their GPS data and any notes entered just in case access policies or methods change again (http://www.dcrainmaker.com/2013/07/cutting-removing-functionality.html).
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  • Please, PLEASE turn it off.  I have loved the site for as long as I have been a member and now I do not look forward to the results with all these 2015 PR's.

    I am going to garmin connect to view my results.

     

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  • I agree with the overall sentiment regarding the 2015 achievements. It sucks. Each time I ride and look at my ride I hate the new featute more.
    Please turn it off
    Obviously someone thought it was a great idea but it's not
    It sucks.


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  • In case others have not seen it, here, apparently, is where the idea for the annual achievements came from... a user suggestion!

    https://strava.zendesk.com/entries/26093404-Award-Segment-PRs-Achievements-for-the-current-Year

    I think the big mistake is not the annual achievements feature itself, but conflating it with all-time achievements like they did.  But I agree with others that until they figure out how to do it right, they need to turn it off.


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  • To C.J. C: Sorry friend, for having an opinion. My comment was for the benefit of Elle, maybe she can do something useful with it. I suggested for example that users should be able to choose whether they want to use new feature or not. In that case you (and a lot of others) would be happy and I would be happy. That's much better than just turning it off. 

    I don't need you to spit on what I wrote. I have the right to say what I think, just as you. But I didn't attack anyone on this forum. You do not have the right to judge me or my ability to improve. I'm not selling myself short, I know my body. And after having my neck operated, I'm not going to improve a lot anymore. But I still like to go out there and ride. And I'm not dreaming of KOM's (that would be a miracle, living on to the track of the Tour of Flanders in Belgium, where halve the professional peloton trains), but if I score an annual PR, I would like to see that in my report.

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  • Karl,

    You got me, I'm a big jerk, and for that I'm sorry. I took my frustration with Strava out on your comment, you're right, you don't deserve that and everyone is entitled to their opinion. You know what they say about opinions...(humor me on that one.)

    Anyway, best of luck with your riding and achievements.  I truly am sorry for acting like a jerk.

    To Strava and Elle, please allow an opt out for this feature or I will not be renewing my premium membership like many others.

     

    C.J.

     

     

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  • "but our hope is that as the year goes on this new feature proves motivating and entertaining as a great way to reignite the competition around Segments. "

    Elle, I'm astonished that you're still holding the line for this cluster flub.  Counting an annual achievement on the same level as an all-time achievement will be just as annoying, distracting and clutterish on July 31st and December 31st as it was on January 1st.  Why is this so hard to see???

    An opt-out feature is not the only solution.  You could also not conflate annual achievements with all-time achievements.   The total number of achievements for a given effort should be just all-time achievements, like it always was.  If you want to also display the total number annual achievements AS A SEPARATE STAT, fine.  Just don't add them together.   Just treat them totally separately, and maybe make the corresponding icons for annual achievements distinctively smaller.

     

     

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  • This new feature is a deal breaker for me. Seems Strava wont budge. It must have been thought up by some someone who is NOT a cyclist. If I cant disable this lame  2015 KOM view, I will be cancelling my Premium at the end of this month.

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  • I've already commented a couple of times, but here's another.

    First, unlike some forums, I appreciate that most have kept this a civil discussion.

    Second, Strava has a right to do what they want with their company and they may feel that lowering their standards to allow pretty insignificant achievements to appear on the feed will in the long run bring in more revenue than not, despite what we are all saying. That's fine. It's sad though. And I have just yesterday voted with my wallet by canceling my Premium membership. 

    I personally can't understand how anyone can think that it is important to see 2015 achievements. So if you do a segment in 2 minutes this year but the record is 37 seconds and no one has happened to ride it yet this year any faster, does that make you feel good? Do you just want to see your name on a leaderboard? If you have your kid on a Burley and do a segment 10 minutes slower than previously but only my mom has ridden it faster this year (she's 85) do I need to be the 2015 KOM?

    I'm not very fast. So if I see that I am 31st of 675 people and I know that a lot of the people ahead of me are pros or very fast amateurs, I feel like I really did well. I don't deserve to be in a top 10 nor do I want to see my name there. If I am in the top 10 on a short segment (because I can go real fast for only a very short time and am strategic about how I approach that segment) then good for me. I earned it. If I am 898th out of 1200 on a long climb then that is where I belong, not 1st because 6 other slower people have done it this year.

    I can't see why Strava would not at least make this an opt-in or opt-out feature (I really don't care which). How could that hurt? I will say that I like others on this forum no longer look at my friends' rides with these annual achievements cluttering everything up.

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  • Please give us a switch to turn off annual achievements.  I personally JUST. DON'T. CARE.  Total distraction that gums up the display.  I understand Strava wants to hand out free candy because it makes people feel good.  Some of us don't like sweets.  Just let us turn it off.  Simple.

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