Recorded activity fails to save

I've been unable to save recent rides and walks.   My activities appear to record OK - screen displays location and speed etc.  

At the end of an activity I Finish then Save and my phone displays Syncing and Upload successful.   Instead of displaying the completed activity, I see nothing and the activity log disappears from the system.  Any suggestions?  Anybody experienced this?

Phone is Huawei P8 Lite.  I've switched Off and On and reinstalled Strava (version 93)

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Comments

61 comments
  • Terrific. From what I can tell I have no choice other than to upgrade my phone to get the damn activities to save to the correct date without running Strava on my laptop the same time I upload them. I guess this is what is meant by 'manufactured obsolesence'.

    https://www.slashgear.com/gps-week-number-rollover-part-two-coming-for-old-devices-next-month-21596308/

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  • Mark Wilkinson, are you saying that if I open my Strava on computer browser and then finish my activity on Android App it will save correctly? I will try it. My activities are on year 2000 and after sync the route tracking is totally messing.

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  • I have solution finally guys!

    Had same problems with GPS week number rollover till today. It was making me angry because everyrime i needed to open strava in web browser find my activity back in 1999, export it to gpx, open in text editor, replace all dates and than reupload it manually in web browser.

    For these Android apps and things i bought second hand Huawei P9 lite and also us it for running tracking. From very beginning of problems with GPS date I thought that shoud be some update but in settings there were none updates for my device.

    SOLUTION:
    Downloaded Firmware Finder for Huawei. Ran the app, added my device model name (VNS-L21C432). Opened it and found there is bunch of updates. Latest was from June of 2018 (VNS-L21C432B504). Checked firmware access for my device, it was OK and then I successfully installed it (using proxy) and updated firmware of my device. And.. it seems it helped, tried to record and save activity and it saved it with todays date.

    NOTE: install part (proxy) is little but tricky, if somebody would need a help, contact me or try to watch instruction videos (but they could be outdated with old versions of app)

    Hope it will help somebody.

    EDIT: After firmware update date of activity was correct but GPS started to make gaps, like made straight line between 2 points as it lost connection. I then made factory reset as Huawei support suggested and from that time everything is running correctly, activities have correct date are stored properly and GPS data are not corrupted.

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  • Hey, I have a solution too!

    At the end of an activity, before click "save", turn the cellphone Internet off and try to save, an error of sync will appear. Click on the "not sync activity" (or something like it) message and choose export, select Google Drive (or email) and then turn on the Internet to upload the file. A .gpx file will appear on Google Drive, download it on pc, open on a text editor and change the 2000 year dates to 2019, save it. Access Strava on computer browser (https://www.strava.com/upload/select) and upload the edited .gpx file. The activity now is correctly.

    Important: if you forget to turn off the cellphone Internet and sync the activity, there is no way to get back the correctly data (.gpx file) because Strava parse the wrong dates information causing lost os track and os on!

    I hope I could help you guys!

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  • Some nice ideas but a lot of hassle. The last couple of times I successfully managed to save some activities while my laptop is on (this worked two out of four times) I now get an error message saying 'error processing activity' and it's lost to altogether - I've no idea where if at all.

    The only and simplest way to keep a record is to note the distance time etc and enter the data as a manual upload. I don't mind doing this too much but it's not sustainable long term. And I don't particularly want to root my phone to update the firmware to try and get the GPS to function as it should.  It is already running Android 5 lollipop and I've read that it's inadvisable to upgrade it for later versions it was never designed for (probably because it lacks the hardware).

    My conclusion is that if like me you have an old phone (mine is a six year old Samsung Galaxy Note 3) your only real alternative is to buy a newer up to date phone as the newer phones have the GPS firmware designed to encode the date and save the data correctly. It's a real bummer and I'm pretty miffed about it.

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  • Old/ new mobile phone - not really agree. I use as a personal phone Nokia C7 with symbian, many people doesn't even know that something like that ever existed. Tried the app Sports tracker and it worked without any problem, date data were correct. You can imagine that this phone hasn't seen updates longer than many currently used Android phones are on market (e.g. my Huawei P9 lite which also faced problem with GPS week number rollover).

    BTW my Huawei is not rooted only used 3rd party app to update my phone. However I would suggest you to contact support for your phone and explain situation, maybe there is some official update for Week number rollover but you need some extra effort to get to it.

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  • Same as everyone else, my Nov. 2019 rides are showing up as March 2000.... I'm using a Samsung Galaxy S4. According to Strava it is Samsung who needs to fix the issue. According to Samsung it is Strava who needs to fix the issue. We are stuck in the middle of both companies passing the buck! Couldn't Strava at least allow us to change the dates of workouts???

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  • Helen D It is not a problem of Strava. It is problem of device. Manufacturer of device is responsible of how GPS data are stored. To check try another app and check what dates you have after exporting .gpx file.

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  • Same problem with Samsung S3 Neo (GT-I9301I). The device is still showing the correct date in other apps, such as the calendar and the home screen. This means that the Strava app can easily work around the problem, by incrementing the GPS-derived week number by 1024 if the GPS date differs from the current date by, say, more than 10 years. This can be implemented either on the Strava app or on the server.

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  • D Spinellis try to think about it one more time. If strava would hard increment the week number what will happen to those users whose devices are working properly? Yes you are right, their workouts will appear somewhere in year 2029. Ok maybe you would say so use current date. Ok i would say, what if somebody upload his/ her activities few days later? The app can't guess if the data are wrong or right. The app os not a provider of data, it only consume data which are given by device.

    Just understand it is not a problem of Strava.

    Maybe a partial solution would be that on activity save screen will be field Date prefilled with date provided by gps and those unlucky as me and few others with stupid devices could manually change this date.

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  • Yes, Samsung and the other manufacturers can and should indeed fix their firmware. However, it's more realistic and practical for Strava to incorporate a workaround in its software to correct the issue in the way I've outlined.  This is standard practice in the IT industry.  When I software library I'm using has a bug, I notify the library's authors, but I also code around the issue to avoid the bug and keep my users happy; I don't tell them it's not my fault.

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  • Ondrej Antl: In my comment I suggested that the correction would be done if the GPS date differs from the current date by, say, more than 10 years.  All phones not exhibiting the problem correct the date in this way at the operating system level. All I suggest is for Strava to do it at the application level.  Even phones exhibiting the problem, somehow correct the date in other applications, such as the home screen or the calendar, which have the correct date.  An even simpler approach would be to use the phone's application-level date for the date part, and (if needed) only use the GPS time field for the time part.

     

    BTW I think you can actually see the problem in action if you run the GPS Test application.  In my phone the date field showed yesterday 11-04-00.

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  • same problem with samsung ...... many many many times erasing the app and download it again and again ...... nothing ..... sometimes I can see my post in the "others" section ..... but no luck in the "my activities" section !!!!!!
    now I have erased it for 2-3 days .........  trying to forget !!!!!!!!! hehehehe
    ******** the most annoying is the not response attitude .......... **************
    helloooooo ......... is there anybody out there ?!?!?!?!?

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  • The lack of a fix from Strava is bizarre... the problems is THEIRS, not our phones! I switched back to MapMyRide and had no problem with the date. Same phone... 

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  • I need to hold the line for Strava because GPS week number rollover is a device problem not application (try to search at least something about this problem). If it is a Strava issue, all Strava users would face it or not?

    I would say there are basically 3 options:

    1.
    Stop blaming Strava and at least try to do something (for me it was writing to Huawei support, they told me what is the latest firmware update and if update will not help then try to do factory reset. I Updated device, some other problem with GPS raised but after factory reset everything is working just fine - did nothing with Strava so you still think it is a Strava issue?) - it was little pain and work because I was explaining problem to some less perceptive operator from Huawei which was like 20 mails during 2weeks but finally I achieved what I wanted. Nothing is for free, you need to make some effort.

    2.
    Buy new device with support - don't like this option, if something is working fine it is nonsense to buy something newer

    3.
    Start using another tracking app if you don't insist on using Strava.

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  • @Ondrej Antl

    You call us down because we try to "hear" from STRAVA .... in a page with the name ..."suport.strava.com" !?!?

    .... Start using another tracking app ?! ... buy a new device ??!!! (I didn't notice when I download the app a warning about any device)
    We need to use strava ???!!! .........  not strava need us ??!!!
    I can ensure you, you don't "hold any line" or helping Strava with comments like that.

    Yes .... there is no need AAAALL users facing a problem for the company to give a "simple answer", no matter what or who's the problem is, even if only ONE user facing a problem, especially in a page with the name "support.strava.com" ....
    (or you believe a company needs users at first, but there is no need for users when the company becomes "big"  ???!!!)

    Maybe this shocks you,  but Stava (or any other company) can answer something (with no cost at all) like .....
    ... let's say ...
    "We're sorry hearing this from our users. Our answer is that the problem is possible from the update - firmware - (or whatever) of each device and not an app's problem, as we can ensure you after we check this matter. We hope this helps you find a solution and continue using our app. We will be happy to help you again".

    ..... difficult ? 

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  • STAVROS KECHRIS

    I agree that Stava support definitely should post some answer to this topic.

    But there are probably lot of such topics and as I know they also placed information on their site that from Apr 2019 some devices could have problems with correct date. I found it when I firstly faced this problem and was trying to find what is wrong. There were also list of devices which will probably be affected by this problem (mine was there too). Can't find that particular article now, but found for example this https://support.strava.com/hc/en-us/articles/360026660091-Activity-Syncing-Issues-and-Incorrect-Start-Times-beginning-on-April-6th- it looks like post by someone from Strava support. It is known issue like Y2K problem was. It has name and I placed it here so anybody could search for it. It is GPS week number rollover. Did you read something about it?

    I had this problem from April as was announced also by strava before (on that site/ article I mentioned) or by some other tech sites (e.g. https://techcrunch.com/2019/04/06/gps-rollover-is-today-heres-why-devices-might-get-wacky/). Googled little bit about it, struggled with this problem, used strava that way that I exported activity, manually edited dates and uploaded back to strava. While I knew (by searching/ googling and reading) it is a device problem, I was trying to ask device manufacturer not application support. Was successfull and now my activities have correct date. And I wasn't mean and posted here what was the solution for me. Does anybody tried what I wrote here or are you all only waiting that it will start working correctly by some miracle?

    And finally to your last paragraph. If strava will write what you wrote, and what I already wrote too before (and as I see you are so furious for it on me now - don't know why), then you will be suddenly happy that it is finally not an application problem and you will be somehow satisfied with it? Or what did you mean?

    I said it already it is not App issue but device. However everybody is angry on me what am I saying, it is not true, it is Strava problem and they ignore us. But if strava support will say it, it will be then true or what? Btw. 1st link in this response contains post that is saying it. It is sufficient for you or you need somebody from strava support to write you personal message "Hey STAVROS KECHRIS it is not our problem try to update your device."

    Peace.

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  • @ Ondrej Antl
    you write ..........

    "then you will be suddenly happy that it is finally not an application problem and you will be somehow satisfied with it? Or what did you mean?"
    "It is sufficient for you or you need somebody from strava support to write you personal message "Hey STAVROS KECHRIS it is not our problem try to update your device."
    "
    Is not a matter of happiness or a personal matter like you try (now) to show it is.  
    Is clearly and simply a matter of appreciation for the users (I was soooo clearly clear), not a personal matter, as YOU put it from the very beginning for everyone who (you see) put the blame on strava.

    That's the only reason I answer to your message ... because you didn't comment about the problem, but you be offensive to all the people who (you see) blame strava, like strava have the need of a defender against their users !!! 
    Be sure ... no one needs your "advice" about the App he's gonna use, or if we have to buy a new device, or if we have to follow a link !!!
    (and also we already know America is not West India ....)

    So, If you still wonder why, as you write ....... "(and as I see you are so furious for it on me now - don't know why)" ........... try to be polite next time. Is working better with furious people !!!! 

    Peace ??? ... Yes, why not ??? 

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  • Noone asks a question like I answered?

    Try to read the topic. The OP (original poster in case you don't know the shortcut) asked question about activity not saved. After few posts of other users he found out that activities are saved but in year 1999. That is the exact problem I had and now I don't have because I was lucky and was able to fix it. And as I know I was the only one here who wrote what I have done to make it work correctly again.

    If noone needs my "advice" as you wrote, I don't know maybe not, noone probably tried it because I haven't seen anybody wrote nor "Thanks it worked for me" neither "Nah it didn't worked need to find another solution". So probably yes, noone needed my advice probably and that is sad that people are writing to some support forum but don't read and don't try what other adviced.

    And that is not my problem yet. I did everything what I thought it is right: 1. had same problem as was described here, 2. found solution for me and 3. shared it with others. I should stop there and would saved my time responding to people who don't read and don't want my advices. But now I finally end here, I have enough. Bye.

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  • I am using a Galaxy S4 and since the GPS rollover issue i have not been able to succesfully sync a activity. I can get round out by trying a sync with the data connection turned off and exporting the gpx file to my email client.If a then try to manually import the activity to Strava it gives a time format error.

    On inspecting the file i found the following entries

    <trk>
    <name><![CDATA[Morning Ride]]></name>
    <number>7ca5a8c9-f6a5-475c-b68c-97e8ea1a2bfb</number>
    <trkpt lat="52.22329" lon="1.34933">
    <ele>96.3</ele>
    <time>2020-01-09T07:30:22.580Z</time>
    </trkpt>
    <trkpt lat="52.22329" lon="1.34933">
    <ele>96.3</ele>
    <time>2000-05-25T07:30:24.000Z</time>
    </trkpt>

    as can be seen we have year 2000 entries, thus causing the issues.

    When running Komoot on the same phone/andorid version all work fine, the komoot gpx all good with 2020 entries.

    <name>Road Ride 09.01.2020 08:33</name>
    <trkseg>
    <trkpt lat="52.223305" lon="1.349533">
    <ele>86.481005</ele>
    <time>2020-01-09T07:29:35.000Z</time>
    </trkpt>
    <trkpt lat="52.223300" lon="1.349380">
    <ele>86.481005</ele>
    <time>2020-01-09T07:29:38.000Z</time>
    </trkpt>
    <trkpt lat="52.223328" lon="1.349687">
    <ele>86.481005</ele>
    <time>2020-01-09T07:32:22.000Z</time>
    </trkpt>
    <trkpt lat="52.223280" lon="1.349818">
    <ele>86.481005</ele>
    <time>2020-01-09T07:32:27.000Z</time>
    </trkpt>
    <trkpt lat="52.223263" lon="1.349645">
    <ele>86.481005</ele>
    <time>2020-01-09T07:32:35.000Z</time>

    At present i am exporting the Komoot gpx and importing into Strava.Most odd that Strav app can't deal with the GPS issue while Komoot have it sorted  !

    Starva development over to you.

     

     

     

     

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  • same problem here with my huawei p9 lite -,-

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  • @Ondrej Antl

    You asked for feedback regarding your solution.  It seems like something worth to try. However, it cannot work for me.  I cannot use Firmware Finder for my phone, because, according to its description, it is Huawei specific.

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  • D Spinellis
    thanks for reply at least one is reading and post the "result" or observations.

    Yes that's unfortunatelly true, Firmware Finder it is Huawei specific. I see you have Samsung S3, assume it is pretty old device. don't know if Samsung made any firmware update regarding GPS week number rollover for it, probably not but they have online support and anybody can ask there about this problem as I did with my Huawei P9 lite - as I wrote above after update dates were correct but GPS had another problems. after factory reset everything was working. maybe even factory reset would help, don't know.
    In a meantime i bought second hand gps watch and now use them, i didn't really enjoy running with big smartphone in a hand. 

    Robby Fahri checkout my post from Nov 14. Also had this problem with P9 lite.

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  • @Ondrej Antl
    you know well what I was talking for. 

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  • same problem too (Samsung Galaxy S4) happening since october november 2019.

    But since also they stopped supporting DIRECT bluetooh device connection I do not care about find a fix and simply trash strava and started using other apps (Wahoo). Activity can be easily uploaded to Strava then. This is the best solution in my opinion

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  • Same issue (Galaxy Note III)

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  • My ride today still has not uploaded and it says "processing activity". I have tried all the regular tricks, to no avail.

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  • I have had a similar problem with an inexpensive Alcatel 7.  I have had no problem saving cycle rides in Strava for a couple of years but since the beginning of April 2020 I have not been able to save one route correctly.  The route records accurately but when saving the ride, the route is either truncated and a large portion lost, or sections of the route disappear so a 25 km cycle ride might end up being a 2km cycle ride with only a small portion of the route shown. The activity is saved but the route is not saved accurately.  The problem happened suddenly and has not corrected itself.

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  • My ride didn’t save after I hit save.

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  • I am having the same problem. Went for a ride today, ended it when i got back, saved it. Got message it was uploaded successfully but does not show up in my feed. I use apple watch (newer version), iphone X, and a mac. Really having too many problems with this app. And i pay for this??

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