removal of BLE sensor support

Hi team Strava,

I'm really gutted to hear your are planning to remove BLE sensor support from your mobile apps. The alternative you mention (use another app to record your sensor data) isn't a real alternative: now I have to switch apps (during a workout!) in order to have a look at either the route or my HR. I have been a very happy paying member of your community because you serve al my needs in one integrated environment.

I will now have to either buy a head unit, or move to a different app that does help me with performance preparation, recording and reviewing in one storefront. Both options are a downgrade from my current Strava app experience but I'm afraid I don't see another option if you remove BLE sensor support. Isn't it possible to containerise BLE within the app so if users don't use it they are not bothered with the implementation of it? I btw personally have not had any crashes that I could relate to BLE sensor support.

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Comments

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  • Josh Flanagan wrote:

    "the combo of a decent garmin or wahoo watch or cycling computer and the strava desktop website is vastly superior"

     

    True, but here's the rub...

    I use both my iPhone 6s, and my Garmin cycling computer simultaneously, along with my Wahoo HR, to capture all my rides .  It's not often, but I've gotten to the end of the ride and found that one or the other didn't capture the ride correctly (truncated, or nothing at all)

    If i were to only have one device to depend on, and it missed the ride, i can fake the ride's distance with a manual entry.  But there is no way to manually enter the HR data and thus the Fitness/Fatigue/Form stats graph treats the ride like it didn't even exist and the predicted fitness/form trend graph takes a big hit.

    The sole reason that i pay to be a Summit member is for this HR / Fitness analysis. And missing even one big ride throws the whole analysis graph off.
    Having two devices, both phone and Garmin computer, makes sure this never happens.

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  • I do not use the Strava/Android app for anything but a mileage and route  log.  I actually use it as a backup to my Garmin GPS unit, whose data goes to Garmin Connect.  I have noticed a couple of times this past year, glitches in my Strava/Android uploads.  Not recording for a considerable distance during my ride; like a mile!  On an out and back ride, with a simple turnaround, the app did not record any of the 20 miles on the return.  I much prefer using/relying on my Garmin, since a simple button push can mark a lap/or segment during a ride.  The Strava app is not very useful, it doesn't  even show all the info that can be seen on the "desktop" version of Strava.  I never reported these glitches, I just wrote it off, since my Garmin data is reliable. For my use, Garmin Connect has been very handy, being able to keep track of "Gear", ie drivetrain cleaning intervals, tire replacement, etc for a decent sized "n+1" fleet of bikes.  Re Strava: Wonder what the ratio of Paid accounts to "Free" accounts is?  

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  • I was growing disillusioned with Strava's inability to get moving times correct before this incredible screw-up.  I've been auditioning other apps and have come across one called Sports-Tracker that is reasonably similar to Strava, though not quite as refined.  Anyone else have any other suggestions?

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  • No need to ask questions...they are refunding immediately and not responding so clearly STRAVA DOES NOT CARE.

    WHERE DO WE FROM HERE?

    Map My Ride seems to offer almost the exact same thing if you buy their MVP subscription.

    Where else are people going?

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  • i hear your concern,  nothing worse than a crashed garmin or corrupt file.   other options, since zero chance strava cares about the valid points these boards make...  you can get  a cheap old garmin on ebay for <$50    i have a back up forerunner 110 i have used, it connects to ant HR .   also there are websites that will correct a corrupt file,  i have even sent strava a file with a bad section and they were able crop out (took a few weeks but they got it done for free)    other sites can be found with google.     i usually record about 400-500 activities a year and have been lucky not to have any real bad files in the last 2-3 years probably,  i think the units are getting better and more stable. 

    i think strava mentioned it, but if you're just looking for HR backup, then i think the wahoo app will do that same thing.  not sure if it is exportable into strava though,  i've never used it.

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  • Josh,

    I hadn't thought of the Wahoo app itself.  And it appears from a quick google search that it can upload it's data to Strava. 

    I'll keep this in my back pocket.  Thanks for the idea!

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  • Trying fitiv pulse. Seems to have all the features Strava has plus I can upload my data to Strava.

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  • This is probably beating a dead horse and it doesn't seem like you (Strava) care about this feedback, just letting you know I cancelled my summit membership. I might have been a minority that used the app to record, but now that I can't use the app, I don't see the point and am looking for alternatives. I loved being able to record everything right in the app.

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  • This is such a bizarre move on Strava's behalf. I'm very disappointed to hear it.

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  • I cancelled my 6 years premium/summit membership because of this. I am also a developper and I find this solution unacceptable. 

    Sensors are the basics in a sport tracking app.

    I was using Strava to track my commute (Power meter + HRM), I did not want to use my Garmin to ride in the city.

    Looks like I'll have to.

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  • Well it did stop connecting to BT HR monitor this morning.  So its true.  I was holding out hoping for a change in plan, but now I see I must cancel Summit.

    The most frustrating part is Strava not providing instructions on how to continue to use Wahoo TICKR (which Strava promoted for me to buy) with Strava.  Do I run Strava app to record GPS and use Beacon AND also run a Wahoo app at the same time to record HR?  If so how do I integrate the data for upload?  This just left me confused.

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  • Mine stopped working this morning too. But what pisses me off most of all is that i had turned off auto-updating of apps on my iPhone.  So how could the same app version that was already on my phone, and working just fine, suddenly stop reading my Wahoo when i didn't update it?!?!?!?!  ARGH!!!! 

    But thanks to Josh's idea, i fired up the Wahoo app at the start of the ride too, since i could see that the Strava app has somehow mysteriously been hobbled.  When i finished the ride i saw there was an 'upload' button on the wahoo app so i gave it a try. One of the icons at the top is an upload options, and it offered Strava as the target (which apparently i'd configured back when i got my Wahho Tickr).
    It recreated the whole ride in Strava, GPS tracks and HR both.  So running the POS strava app for recording rides is totally worthless now.

    Bottom line... I used to love Strava and promoted it to all my friends. THAT won't ever happen again!!!  :-/

     

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  • Sehr geehrte Damen und Herren,
    eine grundlegende Funktion, dass direkte pairing mit Bluetooth an einer TrackingApp einzustellen. ich kann es nicht glauben! Genau aus diesem Grund benutzt ich Strava als Summit, damit ich nur ein Gerät mitführen muß und nicht erst hochladen von einem anderen Gerät, seit 2015! Ich habe auch noch eine Polar V800, doch diese ist sehr ungenau, mit den GPS Daten und ich möchte einfach keine zwei Geräte haben!
    Das war es dann wohl mit der Summit Mitgliedschaft, ich finde das ist eine massiver Einschnitt, in den von mir geschlossenen Vertrag ist und ich kann somit die volle Funktion von Summit auch nicht mehr nutzen!

    Byebye Strava :-(

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  • Ok, you drop functions, i drop my summit plan.

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  • So, somewhat ironically given the "explanation" for this change, Strava today have proved that they can develop an app with an in-built off-switch for this supposedly unreliable feature.

    Like Geno, I hoped that by avoiding any update I could continue to happily use the reliable pairing combination of my iPhone SE and my Polar H7, but it seems the demise of BLE was already baked into to the last update on Oct 18th.

    I wonder what proportion of users didn't read the email on Oct 16th? There are almost certainly going to be many disappointed users today and likely many, many more at the weekend.

    The thinking behind this decision is still a mystery to me. I could understand that:

    * certain device combinations may be problematic (likely affecting a small minority of users)
    * a particular phone / bluetooth chip / os version was problematic regardless of device (affecting a significant minority)
    * an entire platform (iOS or Android) was problematic (perhaps affecting more than 50% of users?)

    What I cannot believe is that the problem is so severe that it warrants removing this feature for everybody.

    All of the above is ignoring the somewhat confusing contradiction of this supposed problem mostly (or exclusively?) affecting people who don't pair devices they haven't got.

    I predict the App Store rating will take a beating in the near future.

     

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  • Just ended my summit after 6 years!!!.

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  • Just an FYI to those looking to cancel - support was helpful and refunded the remaining amount on my yearly subscription when I put in a support request to them, so I could cancel effective immediately, instead of waiting for the year subscription to roll around.

    Will be happy to sign right back up if I can use the app again, it's why I signed up in the first place, to have everything integrated in one place.

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  • STRAVA was my choice number 1 until now!

    So far I've never had crashes of Strava and I use chest strap most of the time. 

     

    Last night I had to use ADIDAS Running (Runtastic) because my bluetooth HRM was not pairing with Strava.

    I then uploaded the tcx from Runtastic to Strava but the total duration on Strava appeared much shorter (39min in Runtastic to 26min in Strava). I found a way to fix that with a decent precision but it took some time. 

    Since I have no easy way to record HR data STRAVA app is heading towards the recycle bin.

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  • Original topic starter here.

    Indeed I see an update of the app ready to be installed, seems I will be manually updating apps from now on. Have used BLE sensors with the old app last night so it seems they can’t remove the feature under iOS remotely / without installing the latest update.

    In the meantime I have been experimenting with RideWithGPS and they basically offer everything Strava do incl advanced route preparation & ble sensors. I think they even improve on the Strava paid tiers with significant features like:
    - altitude graph during workout incl VAM
    - customizable dashboard during workout
    - display route and metrics at the same time
    - turn by turn directions both on screen and by voice
    - Import any gpx as a route, also ones without time data

    What I miss:
    - No fitness score
    - No Strava segments
    - Heatmap is pretty empty here in NL
    - No social scene
    - No upload to Strava (the irony...)

    Did you guys find any other alternatives that are worth trying?

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  • Now that Strava have removed this critical functionality, I’ve requested a refund on my summit membership but they have refused. I’m not sure how others in the comments have been successful in getting a refund????

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  • Further to my earlier post.... I have been a Strava Premium and then Summit subscriber since 2013.

    I didn't realise I'd been supporting Strava for so long until I went online to cancel my subscription, which I have just done.

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  • Goodbye Summit! Pity I can't get a refund on the unused portion of my annual subscription! Not sure what the value proposition of Stava is going forward. Really sad day when you recommend a competitors product as a solution to something that can be fixed (and in my case worked seamlessly for many years with no crashes)! If the app was causing crashes, could this wise management team not have thought of a way of isolating sensors for the group that uses them ..... 

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  • I can’t believe Strava can seriously consider downsizing an activity recording and sharing to an activity recording and sharing app that does not allow you to normally record your activity. How do you want me to record my activities and work on the Fitness & Freshness curve if I can’t track my heart rate? Seriously unbelievable how Strava wants to lose PAYING customers by this. I thought apps would get more features instead of cutting down on its core functionalities.

    This is majorly important as I use Strava as my primary fitness app, and therefore have the utmost need to add my Bluetooth devices. My whole cycling experience is built around the Strava app, having a phone holder on the bike, an HR sensor and a cadence sensor. Without this functionality, Strava is useless for me, and it would be a shame for Strava to refer to a third-party app as Wahoo to enable this functionality. I am not willing to do so as I am a Summit user and expect a full fitness experience – recording your runs and rides properly is the first thing you need.

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  • Well this just sucks - removing functionality to paying members?  How is that fair?  What is the point of having a fitness app that cannot pair with a heart rate monitor?  You couldnt just have users choose a setting to pair or not pair based on issues with crashing until you patch this?

    Instead you just take my money then remove one of the major features?  Your solution is to tell paying members we need to get another app to upload our results to Strava's non-functional app?!?  What is the point of paying for Strava anymore?

    PS I would love suggestions on options so I can migrate AWAY from STRAVA.  thanks

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  • FYI Strava IOS v111.0.0 was the last version with full sensor support.

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  • As the others, I am really DISAPPOINTED, it is a SHAME that you remove this feature.
    You are inviting us to LEAVE THE APP.
    I have been a fan of Strava, but provably I will accept your invitation.
    FIX THAT!

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  • I just started using strava since recently but I will change app since such a decision regarding the BT function discontinuity it seems really crazy considering that ANY other app guarantees such a basic function

    Also, I cannot find anywhere an communication channel from STRAVA which tells users which is the plan in medium/short term for resolving such a BIG issue? I mean, I think it would be fair to keep informed users about what they are doing, that is something like "look guys we understand you are disappointed but we are working on it and we will present solutions, just have some patience for few months, etc."

    As an alternative, I would give to users the possibility that if they prefer to use this function at their own risk, they could do it, why also this is not possible?

    Look STRAVA, what you are doing is so much disappointing that I have no words, I cannot imagine how your long-time-loyal-users may be disappointed and frustrated, the same users who have contributed to your growth in these years, the ones you are treating now with very poor respect and consideration

    sorry to say, but you really deserve a mass cancellation of subscriptions, this is the only way to teach you that you should resolve problems instead of creating new ones to yourself and to your loyal users.

    I'm going to cancel my subscription in short unless something moves in the right direction here...

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  • We are not the customer - we are the product

    Strava doesnt care about our subscription payment because their revenue comes from corporations and municipalities that buy our data.  Data you and I provide is how they make their money - we work for Strava.  Our payment is 'belonging' to the online community.

    Strava can do whatever they want, you work for them. 

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  • I just entered my 6th year as a summit member (renovated just a month ago!), and have cancelled it. I've also requested a refund if at all possible. I cannot in good conscience support Strava any longer after this low-energy decision. I'll consider however coming back if Strava reverses course.

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  • I haven't updated in a while and my straca app still gathers heart rate from my tickr just fine. If it ever stops working ill cancel but im still happy for now.

    Edit: Also, for those looking for an alternative to strava, at least for fitness tracking... golden Cheetah is a free open source fitness analysis app. Might be too geeky for some but you get what you pay for.

    It also has myriad tools for merging/editing and managing activity data streams.

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