removal of BLE sensor support

Hi team Strava,

I'm really gutted to hear your are planning to remove BLE sensor support from your mobile apps. The alternative you mention (use another app to record your sensor data) isn't a real alternative: now I have to switch apps (during a workout!) in order to have a look at either the route or my HR. I have been a very happy paying member of your community because you serve al my needs in one integrated environment.

I will now have to either buy a head unit, or move to a different app that does help me with performance preparation, recording and reviewing in one storefront. Both options are a downgrade from my current Strava app experience but I'm afraid I don't see another option if you remove BLE sensor support. Isn't it possible to containerise BLE within the app so if users don't use it they are not bothered with the implementation of it? I btw personally have not had any crashes that I could relate to BLE sensor support.

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Comments

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  • Did you guys find any other alternatives that are worth trying?

    I have been trying an app called Sports-Tracker.  Has support for bluetooth sensors.  Working well so far, except for possible bad altitude recording (at least on Android).  Has a lot of function in the free app including voice support, which I like.

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  • I just tried to record a workout using the strava beacon while also running polar to track my HRM. The result was that the combination completely wiped out an 89% charge on my iphone in less than 3 hours. This is completely unacceptable. I've already cancelled my premium renewal as the iphone app is no longer usable. Wattson Blue does a better job of tracking freshness (and uses activity tracked from ios fitness app). I guess I'll just have to forego the beacon, which I used for safety. This is a real shame, as my need for an integrated beacon/hrm/analytics platform has not gone away with strava's inability to maintain their software. 

    I'll also be leaving a negative review for the recent update on the Apple store. You guys really dropped the ball and abandoned a market here.

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  • MapMyRide or MapMyFitness

    bonus...if you buy Under Armour shoes, you can get an annual membership for free

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  • Some advice for those in the thread above looking for a solution....

    I've contacted strava support and, after initially saying no, with a couple of messages back and forward they have agreed to refund the remainder of my summit subscription.

    I have downloaded and used the Wahoo app (better functionality than strava for the in-ride screens) and then easily upload rides to strava so that I can still track segments and see friends rides.  The only downside so far is that Wahoo doesn't have route planning.  Wahoo actually pairs more reliably with my HR, cadence and power meters.

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  • Sorry Strava, I just stopped for paying 1 year Strava. Thats the reason I chose for Summit. I'm looing for another app. I hope you can solve the problem. :( 

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  • Further to my earlier comment of October 17th on this thread, and advice given elsewhere regarding use of the Wahoo Fitness app, I can confirm that I have now switched to using the Wahoo Fitness app.

    The app is free and runs on all the phones that the Strava app runs on. You don't need a Wahoo device and you can upload your activities directly from the app running on your phone to Strava. Unlike the Strava app, it gives you real time HR and cadence figures rather than a simple average for your ride (or run) so far. 

    I'm still using the Strava app on my phone for the social elements and looking at my friends' activities, and also for adding photos to my ride after I've uploaded it (as I haven't figured out if the Wahoo app will add photos yet; I suspect not). As a solution it isn't significantly less convenient than using the Strava app for everything, and the Wahoo app is more functional so on balance it is a win.

    But the question remains as to why Strava have done this. They have an industry-leading back-end with an incredibly scalable database and the de facto central repository of athlete data, yet they seemingly aren't interested in making front-ends that live up to it. I haven't noticed any obvious investment in either the phone app or desktop web application in all the time I've been using Strava, and silly bugs like the fact that the notification icon in the web app doesn't work properly have never been fixed. What's the strategy?

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  • FYI - I got a refund. I canceled my subscription and submitted a support ticket requesting a refund on the remaining time on my year subscription. The refunded me pretty quickly. At least they did right on that.

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  • “We are not the customer - we are the product

    Strava doesnt care about our subscription payment because their revenue comes from corporations and municipalities that buy our data.  Data you and I provide is how they make their money - we work for Strava.  Our payment is 'belonging' to the online community.

    Strava can do whatever they want, you work for them. “


    Not anymore if they continue with this decision

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  • True of all "free" social media platforms....

     

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  • I suspect that Strava is ripe for a take-over by a Device Supplier, which may require that Strava do the dirty work upfront of removing any competition to their hardware. 

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  • Cancelling my subscription.  I don't mind paying for something with real utility, but I'm not going to pay just to be part of one more social network.

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  • My Polar H10 heart rate strap still pairs with my Apple Watch 3 and Strava seems to be using that data.  This is a work around I can live with, in fact it makes the watch app relevant.   As long as this feature continues to work I will remain a loyal Strava user (unless all my friends switch to something else and I lose the social benefit)

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  • Just purchased a new Bluetooth heart rate strap to link to Strava when using app. Now found the feature no longer exists. Surely this will push me and others to competition. Won’t be signing up to summit anytime soon. Tim

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  • Strava is an elegant app but you guys jerk us users around way too much and this change with bluetooth is a great example.  I've wasted far too much time trying to sync my Wahoo app to Strava.  It doesn't work.

    There are much cheaper apps out there that don't have all the features but that work robustly.  I will likely be discontinuing Strava and turning to them unless a better solution can be found.

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  • It's all been said already, but I'm really angry about this so here's my contribution. As Strava have downgraded their service without refunding the premium & summit paying members I shall downgrade my membership to reflect the value Strava now holds for me. £0.00
    Wake up Strava.

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  • I really don't know what the Strava team is thinking. This is a complete disappointment for me. I've already installed Nike+ Running Club, and I think that's what I'll be using in the future.

    Meanwhile I will be submitting a ticket asking for the refund of the remaining months of my Strava Summit membership. It has absolutely zero functionalities that interest me.

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  • I just dropped my annual subscription. It was nice feeling I was part of a community or something like it, but w/o the BLE support what’s the point.  I can just use the Polar app and be the solitary runner that I am.

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  • Don't forget to upvote this topic to make sure it has visibility!

    Maybe the new-old CEO will see that Strava is alienating it userbase, often long time users!

    I'm trying Wahoo app this week, it records fine, but it's a battery eater and  the GPS stays on even when you pause your "training". It adds steps to upload to Strava and to update my ride after (I have 3 bikes + commute).

    This is not a solution I am happy to move with. I'll probably buy a Garmin Watch (Fenix 6?) and put everything in Garmin Connect, even if the interface is clunky, it shows good stats and new features are often added. So, what will be the point of uploading everything to Strava after? Oh, receiving kudos?

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  • I got a full refund. It was my 6th year renewed just a month ago. I upgraded when this feature was introduced and got out when it was removed. I'll be looking into alternatives now.

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  • I switched o Strava cause of the set of features. One of the main features I'm paying for is not (easily) available anymore. I fully agree with the top voted comments and can't understand why Strava drops this service. This forces me to discontinue my premium subscription. 

    Additionally I think your proposal to use Wahoo App is ridiculous. Although I have a Wahoo device, this app keeps crashing while recording. So I need to switch from a working system to a crashing one. 

    I'm very disappointed! Hope I'll find a way to deal with it, if not, I'd switch to another service.

     

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  • I’m furious about this decision. Without it premium isn’t worthwhile. I have never had a problem in 5+ years of using Bluetooth HRMs.

    If there are issues with stability fix the bugs.

    If some users encounter issues they can’t resolve those users can choose not to use Bluetooth HRMs.

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  • The app was the perfect solution which showed power, cadence and hr data (live if Summit member) and allowed you to target segments, pause the activity whenenver needed (necessary for example if some part of the commute is by train), navigate and still have all your smartphone functions just one click away.

    No other app or head unit offers this kind of broad functionality.

    While on all other fields from security to lighting, smart integration is getting more and more enhanced, Strava chose to make a complete U-turn - at the same time cutting off their roots a platform for athletes made by athletes.

    As an IT-guy at Strava I wouldn't be happy either. Strava are openly claiming their employees are incompetent fools unable to make an app run stable with bluetooth integration.

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  • Add me to the chorus of frustrated users.  I bought my chest-strap HRM 6 months ago per my doctor's orders and in no time at all, Strava comes to this decision.  I agree with all the others that say the email from Strava sounded disingenuous.  I have never experienced a crash and I've never met a fellow user who has experienced a crash.  The fact that a tech company throws in the towel and decides it's not in the bug-fixing business is disheartening.  I'm no software engineer, but it seems me that bug-fixing is pretty central to the activities of every tech company out there.  I guess every time I ride my MTB I will now have to decide whether to let my wife know where to find my lifeless body (Beacon) or I will have to prioritize HRM data.

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  • Why would anyone pay for an app that just removed a functionality that is working flawlessly?
    I’ve been riding with my heart rate monitor for more than six years.
    You destroyed this app! Bye bye to Strava

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  • i read somewhere that if you were using the HRM function prior to 8/28 it was still going to work?

    alternatively, how do i downgrade to an older version of the IOS app?

    i tried the Wahoo app, exported HRM data from there to Strava works fine. it's just all really backwards. too bad all my historical data is on Strava, otherwise i would dump them in a .... HEARTBEAT!!!!

     

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  • Dear Garmin: Your decision to drop Bluetooth support and the way you implemented it — with no advance warning, or invitation for users to provide feedback — convinces me that your arrogance knows no bounds. Your dominance of the market has left you feeling invincible. Your heads are so far up your asses, you have forgotten the real-world situation many of your customers face.

    Like many others I’m sure, I’m happy with my Wahoo heart rate and cadence/speed sensors. They function perfectly and I can’t afford to invest in expensive new hardware just because you have managed to screw up your software. You cite user problems with Bluetooth but I’ve been using your software since 2013 and never had a Bluetooth issue. My guess your coders have painted themselves into a corner and had to choose between abandoning Bluetooth or going back to the drawing board.

    Well, you have made a big mistake. Like many of your customers, I am unwilling to continue paying for a seriously dumbed-down application. Over the next month I will be researching an alternative to Strava. At the same time I will download all my Strava training diaries to create a paper archive. Then, on New Year's Day 2020, I will delete Strava and use its replacement from that day forward. My memories of your attitude to your customers will not be fond ones.

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  • Here, here.

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  • I've bought a Wahoo Elemnt Bolt and have started using the Wazoo Elemnt app.  It doesn't have the social side of strava, but my wife can track my position live, it syncs with my HR strap, downloading routes is easy and I don't need to have my phone on. 

    My summit membership will expire in January and I won't be renewing.

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  • Strava offers this feature called Beacon to Summit members but have as everyone here is unfortunately aware the ANT+ & Bluetooth sensor capability.

    But how do I use Beacon when I am using other apps that Strava have suggested to log my data from my ANT+ power, speed, cadence and HRM sensors? Now that becomes messy!!!

    I'm now recording then uploading the data from either Wahoo or Cyclemeter that seem to be compatable with legacy ANT+ devices.

    So when riding with my family with Summit subscriptions how can we all use this feature to live locate and track each other if we are told to use other apps? Why destroy this SAFETY feature to paying Summit members?

    Could Strava develope a Summit feature so members can use the Beacon & Live Tracking SAFETT feature as an add-on app? Facebook does something similar with their messenger app as an example. That seems logical and only impacts the Summit users and not the entire community.

     

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  • Mapmyfitness.com

    has all the features of strava summit including the social aspect

    in fact, they offer so many other sports and activities to track

    if you buy some UA shoes with sensors, you get an annual premium subscription included.

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