looses data and all information after pausing during a run/ doesn't hold my default sport

I've got a couple of problems.  One, my app doesn't hold my default sport.  I have to reset it each time i go for a run.  Second one is that if I manually pause it during a run, and turn it back on, I loose all my data for that run and have to start all over.

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  • I have the same problem. Even when I stopped my ride on a crossroad to give way to vehicles on the main road (i.e autopause), recording was suddenly discarded and all data for the ride were lost!

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  • Any luck getting any help from support? My account is broken and I can get no response. It has been a month. 

    Not sure what is going on. 

    Anyone else hear anything from support?

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