Feedback about our Forum

This is the post for all feedback and feature requests related to our Community Forum. This includes what's working, what's not, and what you'd like to see from us. 

How to format you new idea and/or feedback:

Feedback that is actionable and constructive is most effective. When sharing, please consider the following when framing your thoughts:

  • If you have a new idea, it's helpful for us to understand why that feature is important for you and the value it will bring. For example: I want __. It will allow me to do ___. The reason that is important is because of ___. An example of when I needed that was ___.
  • Specific examples and details that illustrate the problem/confusion you are experiencing. For example: When I do ___, then ___ happens and that is not ok because ___.
  • Screenshots that help visually illustrate the problem. For example: Here is a picture illustrating my point ___ from above. See how ___ is doing ___?
  • An explanation of why this is important. For example: This is important to me because ___.
  • If you propose a solution, an explanation of how that solution would help you and why that is important. For example: I think a ___ would be great because then I could see ___. This is important to me because I have to ___.

 

If someone has already suggested the same idea as you, you can help us quantify the demand for the feature or improvement by upvoting the original comment. To upvote, click the up arrow on the right-hand side of the comment. 

 

Do you need technical assistance or wish to report a bug?

Keep in mind that this space is reserved for feedback. It is not the optimal place to solicit technical assistance or report bugs. To receive assistance with, or to ask a question about our product, please first search our Help Center for the related article. If you do not find what you are looking for, you can submit a ticket with our support team by following the instructions here. To report a bug, first check our Known Issue section. If you do not see the bug you’re experiencing, you can submit this to our team by following the instructions here.

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Comments

9 comments
  • I am deeply disappointed that feedback and ideas which your users and customers have painstakingly collected over the years (in the old forum) are worth so little to you that you simply censor it away from one day to the other. It would be fine if you would at least provide read access to the old posts.

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  • Well, it's good to see that Strava is trying to overhaul the community discussion forum and make it more useful and actionable. I think you clearly will need more staff, and you also would be well-advised to respond to popular user ideas with the likelihood that things will be implemented. E.g., "This idea that has 100 upvotes is great, but it would involve a complete overhaul of XX so it's unlikely to happen in the near future. We're sorry that this is the case..." or with messages of affirmation that features addressing user feedback are on the way soon.

    You also might want to advertise that there is a new user discussion forum. Anyone who tried to post here before likely got so discouraged by the proliferation of identical threads and the lack of implementation of user ideas that they won't come back here unless you explicitly advertise that you are trying harder to collect and implement user feedback.

    Note as well that the discussion board seems to represent the only avenue for user feedback about non-bug issues. There is no number to call with a suggestion or idea, no email address to send something to, etc. So if Strava is serious about user feedback, this place should be absolutely hopping. 

     

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  • This isn't really a forum when there is no way for users to create new topics like it was possible in the previous version.

    Also, there are no predefined topics whatsoever for the Strava platform itself - suggestions for new features, feedback on existing features, issues with the apps, etc.

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  • I want to make a suggestion, but feel there is no avenue for that here.  I have stopped using Strave because I don't want it to post every activity I do - I record walks for my own information, but don't want people scoffing at a 1.5k walk - when it isn't intended for public info.  I feel I have no control, or if I do, its buried under lots of faff.

     

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  • Traci Hall - you can set the default activity settings so that only you see them, by going to Settings >> Privacy Controls >> Activities and changing the option underneath. 

    Forum suggestion: enable threaded replies so that users can answer each others' questions! 

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  • So you simply deleted all of the historical posts? I've just been browsing a bunch of them by selecting the view cache option.

    This seems very disrespectful to your customers and is a loss of a great resource for customers to research.

    It feels like the equivalent of sticking fingers in your ears and loudly singing "la la la la..."

    I'd be very happy if you could correct me and point me to where the old posts can be found.

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  • I want ___
    Strava to not have deleted the years and years worth of old forum posts where their customers had collated and explained tons of issues with Strava in detail .

    It will allow me to ___
    Know that Strava take this forum seriously, rather than a box-ticking exercise. A bit like the elevation basemap feedback form where you take time out of your day to highlight problems which just disappear into a black hole

    The reason that is important is because of ___.
    It’s not really, is it? It’s not like Strava have any viable competition, so they can just treat customers how they fancy.

    An example of when I needed that was ___.
    Just now, when I wearily checked in on the forum to see if any action was being taken on the countless cries for help there, and found no, they’d just all been removed instead.

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  • Thank you for sharing your thoughts on our forum changes. Over the last seven years our forum had grown unwieldy. Our small team struggled to engage with you on the 8000+ threads, which meant that we couldn't keep conversations on-topic or well-organized. Searching for a specific topic was difficult due to the clutter, which resulted in duplicated threads. Ultimately this forum change came down to us realizing we could do better, but that it would require us to start with a clean slate. We didn't take this decision lightly—we knew that you had taken your time to share your ideas over the years and we didn't want you to think we didn't care about your ideas. We audited our top forums before archiving them and will even keep this archive for our product teams to sift through over the next few weeks.

     

    This will be a collaboration between our employees and you, our community, so we invite you to share what's working and what's not in this thread. If there is a topic that you think warrants its own thread, please cast your vote here. We can't approve everything, and we do want to be thoughtful by adding threads at a sustainable pace, but we are here to listen and will take the time to read each new comment.

     

    We're committed to upholding our promise— we want to do a better job of providing you with feature updates, keeping you updated on our future plans, and answering your questions about our roadmap.

     

    You can read more about our reasoning for the change by visiting this Help Center announcement: https://support.strava.com/hc/en-us/articles/360049114992

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  • Saying "it’s impossible to engage with 8000+ threads" is slightly disingenuious. Obviously I can’t review the old forum as I don’t have access to it, but from memory of those 8000 threads, only a handful had significant upvotes and discussion: a far more manageable number.

    Whilst I agree it’s unreasonable to try and rationalise "8000+" threads, it’s not beyond a company of Strava’s resources to read and migrate a few hundred over the course of a few weeks.

    I’m not precious about a "create new topic" button. There is a means to create new topics: comment on the "please create a new topic" thread. It’s convoluted, and antagonistic to customers… but it gets the job done.

    Ultimately, Strava, like most tech companies are great at saying "we totally care", and have a terrible track record of "caring".

    I had high hopes when subscriptions were rationalised, and the product focus shifted to "training", but when I swing by the forum to find out that it was just 'too difficult' to migrate years’ worth of work by your users & customers, and that ‘this is a collaboration’… but ‘we’ll make it harder than it needs to be for customers to collaborate’, I see heavy hints that the words have changed, but the firm’s DNA remains the same.

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