Travis Robison

  • Total activity 44
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Activity overview

Latest activity by Travis Robison
  • Travis Robison commented,

    @Ben and @Derek: One thing to note is that you won't receive personal achievements (PR's) on any segment the first time that you complete them. If you have ridden the segments previously, or if you...

  • Travis Robison commented,

    This forum is actually intended to discuss auto-pause functionality only. If you're having problems while recording with auto-pause turned off, then please submit a support ticket so we can properl...

  • Travis Robison commented,

    @Brian: It sounds like you're recording a Ride, but have the activity type set to Run. So the app is using the run auto-pause detection settings which won't work during a ride and will cause consta...

  • Travis Robison created an article,

    Refresh My Achievements

    The Refresh My Achievements tool can regenerate your achievements for any activity if they do not appear or are incorrect.* There are several reasons you may want to refresh your achievements. Curr...

    • Edited
    • 41 votes
  • Travis Robison commented,

    @Dane: We've actually been working very close with any athlete that submits a support ticket so that we can uncover any and all issues with Auto-Pause. Additionally, we've been doing some basic inv...

  • Travis Robison commented,

    @Peter: Sorry for the trouble. I'm not sure what happened, but because I don't see any record of that 10 second activity in your account I have no idea what caused the app to pause and not resume. ...

  • Travis Robison commented,

    @Jennifer and @Xavier: Sorry if this wasn't clear but as I mentioned in previous comments, the issue with the app stopping recording when taking pictures is not an issue with the Strava app but rat...

  • Travis Robison commented,

    @Xavier: This doesn't sound like an auto-pause issue. The ability to have a locked screen after you start recording sounds like a feature request for the recording experience. I would recommend sea...

  • Travis Robison created an article,

    Garmin Communicator Plugin is unsupported starting June 30, 2015

    Over the past year, Garmin has stopped supporting their Communicator plug-in. Many popular browsers (Google Chrome, Mozilla Firefox) have taken steps to disable and eliminate the plug-in framework ...

    • Edited
    • 108 votes
  • Travis Robison commented,

    @Lewis: Yes. This is separate from auto-pause. Essentially this is a limitation of the iOS. When using some other apps, especially taking photos but also sometimes Safari and others, the OS can ter...