Featured Help Articles
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Unable to View Saved Routes
We are experiencing an issue that's preventing some athletes from being able to view their saved ...
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KOM and QOM Email Notifications are not Sending
We are experiencing an issue that's preventing us from sending email or push notifications when y...
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Strava Activities not Syncing to Google Fit
Update 6/4/2021: Strava’s connection with Google Fit has been restored. We are aware of activity ...
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KOM/QOM Missing from Profile Page
We're investigating an issue with segment leaderboards that may prevent some of your KOMs/QOMs fr...
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Changes to Clubs
We are making some changes that we hope will improve the stability of large clubs and improve you...
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Changes to our Community Discussions
We heard you loud and clear: the old forum was hard to navigate and had tons of duplicate topics,...
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What’s changed on Strava?
We’ve made some changes to the Strava subscription effective May 20th, 2020. Most notably, some f...
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Improving Virtual Segments
Segments are a huge part of how athletes stay motivated and inspired whether they’re training out...
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Data and Privacy
Your privacy is important to us, and we’re committed to providing meaningful choices about how th...
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How to get your Activities to Strava
You can upload your activities to Strava using any of the following methods: Instantly upload fr...
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Strava's Elevation Basemap
For devices without recognized barometric altimeters, Strava calculates your activity's elevation...
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How Distance is Calculated
Distance is the most basic training statistic - therefore, being confident in your distance data ...
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Why doesn't my segment effort appear on the leaderboard?
If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...
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Segment Matching Issues
Understand why a segment may not have matched to your activity and what you can do about it, why ...
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Troubleshooting GPS Issues
GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....
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How to Cancel your Subscription
Your subscription will auto-renew unless canceled at least 24-hours before the end of the current...
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Spam, bots, solicitations and fraudulent activity on Strava
We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...
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