Featured Help Articles

Persistent Prompt on the Apple Watch to Login on your Phone

We're investigating an issue that's causing the Apple Watch app to prompt athletes to log into to...

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Activity Syncing Issues and Incorrect Start Times beginning on April 6th

Many athletes are experiencing syncing issues as a result of a significant worldwide GPS change t...

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Removing Direct Sensor Pairing from the Strava Mobile App

As of August 28th, 2019, Bluetooth and ANT+ sensors will no longer pair directly with the Strava ...

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Data and Privacy

Your privacy is important to us, and we’re committed to providing meaningful choices about how th...

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How to get your Activities to Strava

You can upload your activities to Strava using any of the following methods: Instantly upload fr...

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Troubleshooting Garmin sync issues

What to do if Garmin data is not Syncing to Strava: If you recently connected your Garmin accoun...

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Strava's Elevation Basemap

For devices without recognized barometric altimeters, Strava calculates your activity's elevation...

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How Distance is Calculated

Distance is the most basic training statistic - therefore, being confident in your distance data ...

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Why doesn't my segment effort appear on the leaderboard?

If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...

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Segment Matching Issues

Understand why a segment may not have matched to your activity and what you can do about it, why ...

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Fitness (Summit)

Fitness is calculated using your Relative Effort (based on either heart rate data or Perceived Ex...

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Troubleshooting GPS Issues

GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....

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Spam, bots, solicitations and fraudulent activity on Strava

We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...

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