Featured Help Articles
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Planned Site Outage on Nov. 14th
There will be a 30-minute planned site outage on Thursday, November 14th at 8:00 PM PST. Refer to...
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Resolved: Activities not Syncing from Samsung Gear/Galaxy Watches
We were investigating an issue that's preventing activities from syncing to Strava from Samsung G...
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Activity Syncing Issues and Incorrect Start Times due to GPS Rollovers
Many athletes are experiencing syncing issues as a result of a significant worldwide GPS change t...
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Removing Direct Sensor Pairing from the Strava Mobile App
As of October 28th, 2019, Bluetooth and ANT+ sensors will no longer pair directly with the Strava...
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Data and Privacy
Your privacy is important to us, and we’re committed to providing meaningful choices about how th...
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How to get your Activities to Strava
You can upload your activities to Strava using any of the following methods: Instantly upload fr...
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Troubleshooting Garmin sync issues
What to do if Garmin data is not Syncing to Strava: If you recently connected your Garmin accoun...
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Strava's Elevation Basemap
For devices without recognized barometric altimeters, Strava calculates your activity's elevation...
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How Distance is Calculated
Distance is the most basic training statistic - therefore, being confident in your distance data ...
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Why doesn't my segment effort appear on the leaderboard?
If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...
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Segment Matching Issues
Understand why a segment may not have matched to your activity and what you can do about it, why ...
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Fitness (Summit)
Fitness is calculated using your Relative Effort (based on either heart rate data or Perceived Ex...
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Troubleshooting GPS Issues
GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....
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Spam, bots, solicitations and fraudulent activity on Strava
We take any fraudulent activity seriously at Strava and we work constantly to prevent such activi...
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