English (US) Deutsch Español (España) Español (México) Français Italiano 日本語 한국어 Nederlands Português Português do Brasil Русский 简体中文 繁體中文
Sign in
Strava Support Center

Help & Support

Privacy

Community Discussion

Record & Sync

Featured Help Articles

  • Garmin Disconnected After April 2022 - Here’s How to Reconnect

    We’re making some updates to improve how your Garmin and Strava account sync and how your activit...

    Read
  • Changes to Clubs

    We are making changes that we hope will improve the stability of large clubs and your Strava expe...

    Read
  • Improving Virtual Segments

    Segments are a huge part of how athletes stay motivated and inspired whether they’re training out...

    Read
  • Data and Privacy

    Your privacy is important to us, and we’re committed to providing meaningful choices about how th...

    Read
  • How to get your Activities to Strava

    You can upload your activities to Strava using any of the following methods: Instantly upload fr...

    Read
  • Strava's Elevation Basemap

    For devices without recognized barometric altimeters, Strava calculates your activity's elevation...

    Read
  • How Distance is Calculated

    Distance is the most basic training statistic - therefore, being confident in your distance data ...

    Read
  • Why doesn't my segment effort appear on the leaderboard?

    If your fastest segment effort is not appearing on the segment leaderboard, there are several thi...

    Read
  • Segment Matching Issues

    Understand why a segment may not have matched your activity and what you can do about it, why fal...

    Read
  • Troubleshooting GPS Issues

    GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites....

    Read
  • How to Cancel your Subscription

    Your subscription will auto-renew unless canceled at least 24-hours before the end of the current...

    Read
  • Spam, bots, solicitations and fraudulent activity on Strava

    We take any fraudulent activity seriously at Strava, and we constantly work to prevent such activ...

    Read

What's happening in our Community

AnnouncementsRecent ActivityFeatured

Known Issues

  • Garmin Disconnected After April 2022 - Here’s How to Reconnect
  • Unable to Upload Photos (Russian Athletes)
  • "Something Went Wrong" Error Message When Logging In
  • Strava Activities Not Syncing to Google Fit

Release Notes

  • Changes to Clubs
  • Improving Virtual Segments
  • Maps May Not Appear on Older Versions of the Strava App
  • Changes to our Community Discussions
See more
See more
Return to Strava.com
Submit a request
Follow @stravasupport on Twitter