Feedback for Strava's new maps (OpenStreetMap)

See About our Maps for more info.

Strava has recently switched to maps powered by OpenStreetMap, which we understand is a significant change.

Strava is actively working with Mapbox (the open source mapping platform that supplies us with OpenStreetMap) to make sure we offer the best mapping experience for our athletes.

Mapbox gives us the opportunity to create customized maps that fit aesthetically and functionally with Strava. With open source data, errors or missing map assets can be fixed quickly and efficiently, creating the most detailed and robust maps for cycling and running. We believe in the potential and power of maps by OSM and we're focused on giving the Strava community the best experience possible. 

Where did Street View go?

Mapbox does not provide Street View functionality at this time. We realize this functionality was valuable for some athletes; we'll do our best to re-incorporate it when possible.


August 14th, 2015:

We’re 100% committed to making Strava better for our athletes, and we hear you loud and clear regarding this switch from Google Maps to OSM. We didn’t anticipate how strongly some of our athletes would react to the change and apologize that it was a sudden disappointment to some of you. We could have done a better job explaining our reasoning and bracing you for the switch, handling the roll-out, taking more time to work with Mapbox, etc.

 

It may not seem like it now, but we believe deeply that changing to OSM is the best choice we can make for our athletes and our company. There is enormous potential and creative flexibility offered by the new maps and we ask that you stick with us and continue providing feedback as we bring that potential to fruition.

 

Your reports on the quality of the maps, such as missing map data and satellite image quality, can be addressed. We are working closely Mapbox, our OSM map provider, on both satellite imagery and road data and we’re invested in improving your experience. By providing specific examples of satellite and road data, we can act quickly to update the map data.

Improve_this_map.jpg

We've noted all your comments regarding street view, and understand how important it is to you. The top use for street view seems to center around segments, in viewing segment start and end coordinates as well as viewing the road surface and surroundings. Street view is still available when creating segments, and it may be possible to return street view to other areas of the segment experience. We will have more to share on this soon.

 

Our designers are compiling initial thoughts on how Strava can leverage certain styles, colors and shading to customize the map experience. We are already incorporating the existing feedback we’ve received here. Please continue to send us your feedback on how the look and feel of the maps can be improved.

- The Strava Team

 

August 21st, 2015:

When you visit a segment page, you can now click either endpoint of the segment to be brought to the street view for that location. Or, you can select one of the options from the map view menu (pictured below). 

This addition is not meant to fully resolve your concerns about the switch to Mapbox. We're doing the best we can to respond to your feedback quickly while still maintaining our commitment to elevate your map experience with Mapbox. It's going to take time and we ask that you stick with us, and we'll continue to take your feedback to heart and iterate whenever possible. 

Strava_Segment_River_Road_Fork_to_TT.jpg

 

September 2nd, 2015

We've just updated our maps to support four languages: English, French, German and Spanish. Now, if you're traveling or viewing the map in another country, you'll be able to see map labels and place names in your language. 

How it works: If you have Strava set to one of the above four languages, you will see map labels in that language. For any other language that is not supported at this time, you will see the default map which displays regional language. To change your language preferences, use the menu at the bottom of any Strava page.

This map update also refreshes imagery for the Satellite map in select areas. 

 

October 22nd, 2015

We're excited to announce updated maps in collaboration with Mapbox, featuring an intuitive display of map data and activity-specific styling. Designed especially with runners and cyclists in mind, we focused on a visual experience that would relay the map information we believe most helpful to our athletes: 

  • Offset road labels for better visibility along activities
  • Visually distinct running and cycling paths
  • Highlighted pedestrian areas, outdoor areas, and parks
  • Vivid terrain styling and high-contrast mountain areas
  • Lower map label density for urban areas
  • Major highways and high-traffic roads de-prioritized in grey
  • Added points of interest most relevant to activity on Strava
  • Contour lines and elevation labels on satellite view

This is the first of several map projects we are working on as part of our ongoing goal to make your mapping experience on Strava more accurate, informative and rich. 

 

Documentation

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Comentarios

689 comentarios
  • @Philipe.  I am beginning to wonder if there is a Strava crew!  We are all just getting ignored.  The guy who runs Veloviewer on his own does a much better job of making a useful site and actually replies to emails. 

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  • Since my original post I've cancelled my Garmin 520 order through the Strava Shop and downgraded my membership that was coming up for renewal. I can tolerate the Strava team not engaging with their user base (whose data makes or breaks the service) but when eye candy rates higher than functionality and features like Google mapping are removed there's only one way I'm hoping to get some attention.

    Next step will be to remove my data and fully switch to another service. I'm hoping it doesn't come to that but Strava appears to be a case where past performance indicates future disappointment.

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  • Maybe if all the users ( who don't like the changes ) simply just don't log their rides on a given day, say a Monday .... The sudden mass drop in data logging may get Strava's attention....
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  • Please reverse to Google Maps. Many features are missing, such as summit peaks, etc.

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  • I'm trying to live with this very unfortunate change, but every day while looking at rides I am automatically reaching for the top left corner of the map to quickly have a look at the StreetView of that nice road my friends did, and each time I am slapped in the face again and again by the painful realisation that StreetView is gone :( I really like(d) Strava, I really want it to be good, but this sucks. And it is really annoying that I have given many constructive comments earlier, out of which none got replied to or implemented since then... I am not going to renew my Premium membership if things stay like this.

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  • This "feedback" entry now has over 430 comments, predominantly negative.  It's staggering that Strava still continues to ignore the outcry from its loyal subscribers about this change.  An explanation for the full background behind the change *still* hasn't been provided, which is a large part of the problem here.  If Strava came out and honestly explained the change, I don't think people would have as much of a problem with it.  Strava could do worse than to check out the philosophy of the company's mapping product they're abandoning -- namely "Focus on the user, and all else will follow".

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  • Assuming this is about money ... 430 comments and 20-30 people dropping their premium memberships has probably been accounted for as acceptable shrapnel. Assuming this is correct Strava has around 200 000 premium users and over 1.2 million active users in total. I guess that is a drop in the bucket vs google fees or what ever the issue is.

    https://www.reddit.com/r/Strava/comments/2yxa4j/strava_has_about_192000_premium_users_12_million/

    I have always wondered why the cell phone would show the maps of VR GPX rides where the website wouldn't ... Perhaps it was done because you can't access google maps from the phone and VR rides were drawing too many pictures from users.

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  • Strava comment #1 was written one month ago today - the big announcement of the new maps, and the non-announcement of Street View elimination. That was July 27.

    I too am at a loss for why Strava management has not made a comment to its previously dedicated and now angry subscribers.  I cannot think of a logical business-policy explanation for the silence, and find myself resorting to desperate  theories: 1) Strava management is rich, is at the beach, and doesn't really care about the future of Strava; 2) Strava management is insane; 3) Glassy-eyed, open access zealots have kidnapped management and purged the company of all value-added services; 4) ...other theories?

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  • LOL! I love how so many of you are "leaving" Strava because they switched to OSM. Do you really all look a the maps that closely?  Go ride your bikes and quit whining about the map choice.  If you don't like the maps, do the world a favor and go fix them, it's open source after all.  Sure you can fix maps on Google but it's way easier on OSM and you see the results right away.

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  • Thats how 60 km ride looks on Strava in my region (it's a capital city not a deep forest).

    We are left with no map at all! No segments, no zooming, nothing

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  • Using Strava has become so frustrated.  A person that I follow created two routes and because of the map change, I can't use StreetView to check out the on-the-ground details.  The OSM satellite view for the area is ridiculous as well.  Come on Strava, reinstate Google Maps, even if only for premium users.  This is simply unacceptable. 

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  • Sorry, that should have read: "Using Strava has become so *frustrating*."  Speaking of frustrating, it'd be nice if we could edit our posts as well. 

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  • @Victoria Nowl
    There seem to be a problem with the rendering around Kiev on some of the maps provided by Mapbox. The OSM data seems to be good in this area.
    Here's a link til the standard OSM map: http://www.openstreetmap.org/#map=12/50.3850/30.7751
    I also added a screenshot from a another mapstyle by Mapbox, which is also OSM data.

    @Strava
    Can you inform Mapbox that there is some errors on some of their maps in some areas?

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  • Awful awful awful. OSM is inferior to Google Maps in every single measurable way.

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  • Kharkiv, Ukraine - after a certain level of zoom the map of activity becomes just white with some text labels.

    When I look at https://www.mapbox.com/editor/?layers=mapbox.streets-basic#style, I see that the whole Ukraine is white starting from zoom at level 12. It's very sad to say the least.

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  • I use a MAC to view my rides. Can the auto scroll in/out be turned off on these new maps please. This NEVER happened with the Google maps. 

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  • The whole Ukraine turns white with zoom level of 12 and higher. I agree with @Ola Endre R. that it's Mapbox's problem - OSM data is fine, in particular Garmin uses OSM as well and it's OK there.

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  • "It's going to take time and we ask that you stick with us, and we'll continue to take your feedback to heart and iterate whenever possible."

    Except that all of the feedback from your customers clearly says "switch back to Google Maps" which you've obviously got no intention of doing.

    Cancelled my Premium account today. No sense giving you money for a product that's gotten measurably worse since I started paying for it.

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  • Just two pictures. Use the new maps is simply impossible.

    Is a mockery.

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  • Given the complete lack of meaningful follow-up from Strava on this issue, and failure to respond to my Support Request on the same topic (hey, where is that Premium Support I am paying for), I am seriously considering joining Kosman and cancel my Premium Account as well as one I have purchased as a gift. 

    Bottom Line: The MapBox replacement for Google Maps is broken. Only way to put it. You blew it. The sooner you admit it and roll back, the easier this will be on you as a company. How many negative comments and cancellations will it take?

    A change of this magnitude should have undergone A-B testing and been opened to customer feedback.

    Rolling back to the pre-change integration should be a straight-forward operation (if it isn't you have even more serious issues in your Product Development organization).

     

     

     

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  • Just two pictures. Use the new maps is simply impossible.

    Is a mockery(

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  • Japes Lecrivain +1, this issue did not exist yet sg like a week ago, but clearly the engineering team of Strava is working hard... Such a pity that not in the right direction.

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  • you've taken away the joy of post ride map browsing of other user's rides ;-(

     

    I just can't get used to the uninspiring look of osms and street view is really missed.

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  • OSM maps are AWFUL, why we can't choose between osm and google maps ( like in garmin connect )?

    I don't know why you don't listen your costumers,now I have to open Garmin Connect every time to see the map.. 

    -1 for this update and for Strava !

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  • Hey Elle

    I'm just looking at a ride someone I follow has done in Japan.

    I can't zoom in very far before getting a black X-filled screen, and the map is covered in lots of weird squiggles that would make sense only if I was Japanese.

    I looked at the same region using Google and I can zoom in to read road markings and place names are shown in Engrish.

    Serious question: Is Strava having a laugh, or taking the piss, or both?

     

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  • @Monster Medina: most complaints aren't really about OSM data, but about bad satellite image quality (OSM doesn't provide any satellite images, it's a geodatabase) or missing street view, so unless you have some satellites or a fleet of street view cars driving around, you can't really contribute to that.

    Regarding satellite images: last weekend I rode a few laps on the Formula 1 Circuit in Austria and the Google images are really awful there, but on the other hand, it's one of the few places, where we have street view in Austria:

    http://i.imgur.com/Q22XBcB.png

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  • Just another premium user going on record as not happy with the new maps.

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  • Ukraine's map was fixed, thank you for that. 

    Didn't care for Street View, so I guess new maps are fine with me. They also correlate more closely with what I see on my Garmin.

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  • Hey Strava, I know Google's gone, and that's that. Meh. Moving forward could you do something like this?

    http://i.imgur.com/HRNqexY.png view it live at https://www.mapbox.com/blog/dc-bikeshare-revisited/

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  • We've just updated our maps to support four languages: English, French, German and Spanish. If you're traveling or viewing the map in another country, you'll be able to see map labels and place names in your language. 

    How it works: If you have Strava set to one of the above four languages, you will see map labels in that language. For any other language that is not supported at this time, you will see the default map which displays regional language. To change your language preferences, use the menu at the bottom of any Strava page.

    This map update also refreshes imagery for the Satellite map in select areas. 

    There are more map projects currently in progress and we'll share those updates with you when we can. In general, we're doing everything we can to maximize the Mapbox experience quickly. 

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