Feedback for Strava's new maps (OpenStreetMap)

See About our Maps for more info.

Strava has recently switched to maps powered by OpenStreetMap, which we understand is a significant change.

Strava is actively working with Mapbox (the open source mapping platform that supplies us with OpenStreetMap) to make sure we offer the best mapping experience for our athletes.

Mapbox gives us the opportunity to create customized maps that fit aesthetically and functionally with Strava. With open source data, errors or missing map assets can be fixed quickly and efficiently, creating the most detailed and robust maps for cycling and running. We believe in the potential and power of maps by OSM and we're focused on giving the Strava community the best experience possible. 

Where did Street View go?

Mapbox does not provide Street View functionality at this time. We realize this functionality was valuable for some athletes; we'll do our best to re-incorporate it when possible.


August 14th, 2015:

We’re 100% committed to making Strava better for our athletes, and we hear you loud and clear regarding this switch from Google Maps to OSM. We didn’t anticipate how strongly some of our athletes would react to the change and apologize that it was a sudden disappointment to some of you. We could have done a better job explaining our reasoning and bracing you for the switch, handling the roll-out, taking more time to work with Mapbox, etc.

 

It may not seem like it now, but we believe deeply that changing to OSM is the best choice we can make for our athletes and our company. There is enormous potential and creative flexibility offered by the new maps and we ask that you stick with us and continue providing feedback as we bring that potential to fruition.

 

Your reports on the quality of the maps, such as missing map data and satellite image quality, can be addressed. We are working closely Mapbox, our OSM map provider, on both satellite imagery and road data and we’re invested in improving your experience. By providing specific examples of satellite and road data, we can act quickly to update the map data.

Improve_this_map.jpg

We've noted all your comments regarding street view, and understand how important it is to you. The top use for street view seems to center around segments, in viewing segment start and end coordinates as well as viewing the road surface and surroundings. Street view is still available when creating segments, and it may be possible to return street view to other areas of the segment experience. We will have more to share on this soon.

 

Our designers are compiling initial thoughts on how Strava can leverage certain styles, colors and shading to customize the map experience. We are already incorporating the existing feedback we’ve received here. Please continue to send us your feedback on how the look and feel of the maps can be improved.

- The Strava Team

 

August 21st, 2015:

When you visit a segment page, you can now click either endpoint of the segment to be brought to the street view for that location. Or, you can select one of the options from the map view menu (pictured below). 

This addition is not meant to fully resolve your concerns about the switch to Mapbox. We're doing the best we can to respond to your feedback quickly while still maintaining our commitment to elevate your map experience with Mapbox. It's going to take time and we ask that you stick with us, and we'll continue to take your feedback to heart and iterate whenever possible. 

Strava_Segment_River_Road_Fork_to_TT.jpg

 

September 2nd, 2015

We've just updated our maps to support four languages: English, French, German and Spanish. Now, if you're traveling or viewing the map in another country, you'll be able to see map labels and place names in your language. 

How it works: If you have Strava set to one of the above four languages, you will see map labels in that language. For any other language that is not supported at this time, you will see the default map which displays regional language. To change your language preferences, use the menu at the bottom of any Strava page.

This map update also refreshes imagery for the Satellite map in select areas. 

 

October 22nd, 2015

We're excited to announce updated maps in collaboration with Mapbox, featuring an intuitive display of map data and activity-specific styling. Designed especially with runners and cyclists in mind, we focused on a visual experience that would relay the map information we believe most helpful to our athletes: 

  • Offset road labels for better visibility along activities
  • Visually distinct running and cycling paths
  • Highlighted pedestrian areas, outdoor areas, and parks
  • Vivid terrain styling and high-contrast mountain areas
  • Lower map label density for urban areas
  • Major highways and high-traffic roads de-prioritized in grey
  • Added points of interest most relevant to activity on Strava
  • Contour lines and elevation labels on satellite view

This is the first of several map projects we are working on as part of our ongoing goal to make your mapping experience on Strava more accurate, informative and rich. 

 

Documentation

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Comentarios

689 comentarios
  • I use Strava in the Colorado mountains and I feel that the new OSM is vastly inferior to Google Maps. The units are in metric, which makes it useless to me. The summits aren't labeled, which makes it hard to read. Last and worst of all, the topographic lines and labels are very light and hard to read. I took entry-level map design classes in college that expected better than this. Just horrible layout and design. Clearly, your users hate this. Please switch back.

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  • For me street view was one of the best features in Strava, segments and the entire mapping facility has now lost its appeal. It was particularly useful for performing a recce of event routes beforehand or simply to view the terrain etc on the rides of some of my foreign friends. My premium membership expired just recently and I won't be renewing now that street view is gone.

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  • A week later I can confirm that these new maps are still bloody awful and the lack of Street View and consistent Satellite imagery is a massive issue.

     

    Not regretting binning off Premium at all, good to see a lot of others share this view, hopefully this will see some positive action from Strava.

     

    Such a shame to wreck something so good and valuable with something so small.

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  • Dear Strava please realize the your main asset  is the segments and the ability to  race against each other. When there is no landmark on the regular map, the new satellite images are useless to determine start and end points. Getting within a couple of hundred meters really isn't good enough, especially if the segment is short, you could even miss the whole thing. Garmin Connect's function to pick your favorite map provider is a good example of how it should work, at least until OSM provides high resolution satellite images.

    I do appreciate the use and idea of open source software, however in Strava's case I find it hard to believe that you switched to OSM for any other reason than pure economical ones. This would be OK if I was on a free account, but since I signed up for a full year of Premium in June I must say I feel a bit cheated. You need to offer current, paying customers the option to stay on Google Maps or offer refunds for the remainder of the subscription time.

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  • Like others, I've cancelled. Elle said that our comments weren't falling on deaf ears and we'd be responded to by "early [this] week". That hasn't happened. I have no confidence anyone who can do anything about this is listening. More than happy to be proved utterly wrong and made to look foolish on this score.

    As I said in my "why are you downgrading?" text: there are lots of us here that love OSM, have relevant experience, and could have helped. Rather than *ask*, and get people to help trial a beta, the beta was inflicted on the paying community without asking. In the UK, that means roads that have no visual distinction, are not labelled, do not show relevant detail at usable zoom levels, and have wildly variable satellite imagery - to say nothing of Street View or lack of zoom in segments. I'm sad about this, but will be more than happy to re-up if Strava do the right thing. Sadly, from the outside it's looking like "the right thing" in Strava's eyes is to batten down the hatches and ride this out.

    For heaven's sake talk to us!

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  • i loved strava since day one - i came back from a ride today and i#m SHOCKED that i cant see anything on the sattelite map now… i live in central germany and even here, in a crowded place it‘s IMPOSSIBLE to use the Maps anymore - how can you do something like that? HOW do you think we can check for segments from now?

    i#m a pro user since day one - now i really think about cancelling my pro-account and switch to trainingpeaks… 

    ask the USERS - provide BOTH, GOOGLE and OSM!!!

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  • are you kidding me - i PAY for that??

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  • I just deactivated my auto renewal. Please bring back Streetview and consider adding elevation to GPX data.

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  • Premium CANCELED!!! 

    OSM maps are so outdated in my are that they are just unusable...

    What an idiotic move form strava...

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  • I have just deactivated the auto renewal and downgraded to free account as responce to your downgrade to the low-quality OSM.

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  • Adding my voice. Really annoying to not have decent maps and street view anymore :(

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  • In my region it was horrible.
    He used the satellite view to locate the beginning of segments, but now with the OSM this functionality was poor.
    Now I have to look at the map in Garmin Connect and try to mark the segment in strava.
    Let me choose which map to use.

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  • A short update while we work on a larger response to the thread:

    For those of you using iPads, we just fixed the issue with map zoom freezing and getting stuck. Give it a try and let us know. 

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  • I wonder if Strava realises that those commenting on here are the people passionate about the brand. I'm rapidly getting the impression they couldn't honestly give a sh*t.
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  • I also wonder if Strava realises that those of us commenting here are the tip of the iceberg, that most users are equally appalled by the new maps but haven't found or looked for this thread. I was on my local bike shop today and everyone without exception thought the new maps was a massive backward step, especially the loss of street view. The guys in the shop said it was a regular topic of conversation with customers and yet no-one had ever mentioned this thread before I told them about it.. Anyone who's ever read "The Tipping Point" by Malcolm Gladwell will know the importance of looking after your most vocal and informed customers. i'm guessing those at the top of Strava haven't read that book.

    Oh and Elle. Two things: 1) I wouldn't bother posting updates on tiny, inconsequential issues while ignoring the elephant in the room. 2) The "larger response" really doesn't need to be very large at all. Simply "we have listened to our loyal customer base and will be giving premium users the ability to chose which map they wish to use". 

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  • cancelled the premium auto renewal today - so the rest of our club will do till google maps are back.

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  • iPad gesture zooming (i.e multi-finger pinch/expand) still not working :(
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  • I've actually just noticed a benefit (yes, benefit) of the new maps.

    Looks like I don't need to worry about privacy any more, seeing as the road where I live (been here since 1995) does NOT exist any more FFS!!!!

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  • iPad no longer freezes which is a positive step but zooming still doesn't work with finger gestures. This whole transition seems incredibly ad hoc and poorly planned.
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  • I've been on Strava for four years. One year, I paid for premium content, but i found it to be wasteful. i did buy a kit for a specfiic challenge on one occasion, and I can tell you that the margin they made on the kit was equivalent to about three years of premium membership, since I have had custom kits made my Cuore before and I know their margins. So, all in, I guess Ive given Strava the equivalent of four years of premium membership.   

    However, I'm only still on it because my friends are, and none of them are premium members. I don't use Strava for mapping purposes, but I do use it to find rides, because I travel a lot. And this is not me patting myself on the back, but I ride more than 90-95% of Strava users, based on the monthly challenges, so I would consider myself someone Strava might want to lend an ear to. 

    Back in the olden days, you had paper maps and you winged it, and that was fun. But this is not the olden days. Things are easier now and I have benefited from that in a major way, through google maps (and let's face it, google maps is the gold standard for roadies) and streetview.  

    I've spent a cumulative 2 years using streetview on strava to suss out all of my rides. Thats three months in Australia and New Zealand, three months in France, Portugal, and Spain, two months in Canada, and around 14 months traversing the continental US and Hawaii. Without streetview, Strava is useless for qualifying a ride in an area you have never been. 

    Normally, I'd search for rides in whatever area I was going to, then make sure the rider was someone who rode enough to know the good rides, then use streetview to get a feel for things. On many occasions, the streetview would deter me from that portion of the ride, or the ride entirely. I always mapped my rides using RideWGPS, since their routing method is far superior to Strava, as is the elevation profile. 

    I can not imagine that this is a cost issue, as Strava has suggested. RideWithGps has a fraction of the membership of Strava, although they have superior and more accurate data, google maps and streetview, a better routing interface, albeit an inferior user experience. 

    If you're just a rider, riding around your home base all the time, I can see how this would be a non-issue. But if you are a traveler, it's HUGE. Or even someone who wants to find new routes in your hometown, it's still still important. Here is an example of what happen when you are in a strange place and there is no streetview available; I was in Portugal and it was one of the most frustrating rides of my life: https://www.youtube.com/watch?v=wTmXHuKUj_o

     

     

     

     

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  • Guys - I've just made a discovery that's made me even more amazed about the handling of this entire issue. This isn't the first time that Strava have attempted this, they also tried it three years ago!

    http://alexvalentine.org/?p=1068

    https://groups.google.com/forum/#!topic/sf2g/3hYWEnoAPy8

    The second link shows a URL to a Strava blog post in which they discuss the change - however for some reason Strava have since chosen to delete the post. This may be coincidence but obviously it does call into question whether they have removed it in light of the current attempt to do the same thing again.

    Thankfully the Wayback Machine has a copy :-)

    http://web.archive.org/web/20131015075112/http://blog.strava.com/new-open-street-map-data-and-mapbox-maps-on-strava-4924

    Elle, what's changed from 3 years ago? Why didn't you engage with the community like last time? Why didn't Strava ask for feedback and explain the reasons open and honestly like they did in this blog post? And why haven't Strava learned from last time that the proposed move (which obviously never happened, or was reversed) wasn't popular with users?

    Sadly this has made me even more disappointed in the handling of this entire episode. I really hope you guys change your mind as I love your service.

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  • Thanks for bring this to light Fcrc Mike G!

     So, let’s see if I have got this right...

     If Strava stay with MapBox then we have a product that a significant proportion of us (mostly roadies I will admit!) don’t want and don’t like.  And if Strava relent to public pressure and revert to GoogleMaps (with or without an option of OSM) then it can’t be trusted not change its mind again in another year or so!

     Either way, I am not sure that I want to use a product that is being promoted by a company that holds its customers in such complete and utter contempt.

     About 10 days ago, I downloaded all my activities and disconnected Strava from my Garmin Connect account.  At present I see no reason as to why I should change my mind and start using Strava again!

     I will miss the social aspects and the segments of Strava but that is all – the premium content doesn’t do much that can’t be done much more effectively on the Garmin Connect or Golden Cheetah/TrainingPeaks platforms.  Even segments can (partially) be overcome in Garmin Connect as the thing that I care most about is how my performance stacks up against previous efforts.   How I stack up against club mates is a nice but not a sufficiently compelling reason to stick with a solution where the service provider is clearly taking the piss.

     I previously described this situation as an omni-shambles of Strava’s own creation.  I apologise as I have clearly got this wrong.  This is a complete and utter cluster-fuck!

     Like others being so vocal about this issue, I am doing it because I care.  I really do want a compelling reason to stick with Strava but at the moment Elle you are not giving me one.

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  • The resolution is really low and streetview is gone. Not sure I want to pay for this anymore. Really frustrating since this was by far my favourite training app.

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  • Downgraded to free.

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  • Yes, I also remember when Strava tried to make this switch back in 2012, and I was really happy when after a few days they switched back... Unluckily, this is clearly not happening now :(

    Another week has passed since my last constructive comments here, and the situation is unchanged, with ZERO response to these concerns: 
    Just to mention maybe the worst thing, there is still basically no difference between the Standard and Terrain map view (besides the contours and shading), while the only advantage in using MapBox is the easy customisation of map design. Seriously, if I can design a much better map in a few hours time (http://papics.eu/?p=3572) then what the hell is taking so long for a brand like Strava?!? If I was to believe that the switch from Google to MapBox was to our benefit (which I am not nearly stupid enough to do so, because you could have also added an OSM layer without ditching Google with its superior data products like satellite and Street View), then I would at least expect properly designed MapBox styles to appear not months after the switch... When Strava has the resources (manpower, time, money) to make videos like the Ride with Us campaign (which, BTW, is great, very professional advertisement, I am not doubting that), then it's especially painful that you are trying to save money on your users... I am sure that the production of that video was not a few cents... 

    Since in the meantime the route planning algorithm has also changed, planning a route on Strava is now totally undesirable. I am known as the person who makes great route plans among our cycling group, and since this change, I really must use another platform because planning a route with Strava is now simply too painful. I used to send links around to my planned routes on Strava (which is also an advertisement for the brand, don't forget that!) before our epic long rides, and for the first time in years, last week I had to use another site...

    I am downgrading to free when my current yearly subscription ends on the 3rd of January if the Google Map layers are not back until then. And I am not against the OSM data. I am very pro for the runners' and MTB riders' sake, and I have even edited/contributed to the OSM database, but Strava must provide both options if they want to be more attractive than other similar sites. And even if they decide to revert or better have both Google Maps and MapBox data, it would be still very difficult to forget how badly this change was communicated towards the most caring user base. Since those people care the most who comment here, please don't forget that. Also, most likely most of the people commenting here are premium members, so you should really be concerned about our opinion. Because when we leave, you are left with all the freeloaders...

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  • I've also downgraded from Premium, I've not got much else to add that hasn't already been said.

    Switch it back please.

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  • "Oh and Elle. Two things: 1) I wouldn't bother posting updates on tiny, inconsequential issues while ignoring the elephant in the room. 2) The "larger response" really doesn't need to be very large at all. Simply "we have listened to our loyal customer base and will be giving premium users the ability to chose which map they wish to use". "

     

    Andrew NAIL ON HEAD. +1

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  • I just signed up for Strava because I heard they were adopting OpenStreetMap for basemaps and routing. This is great for people who prefer to trail run or mountain bike since there's often better trail coverage in OSM, and you can always contribute to OSM yourself if a trail's not there yet.

    What surprises me is that they don't include better basemaps made from OSM data, like OpenCycleMap. The mapbox outdoors basemap would be a nice addition too.

    Based on posts on this thread I can see how the loss of StreetView is a major hit to some people. I know MapBox can't use Google maps or StreetView, but it's a shame that Strava can't bridge the gap some how. Maybe a side link to export a KML/KMZ or "open this area in Google Maps."

    Considering the large user base of Strava, I'm a bit worried that a poorly done switch will give OSM a bad rap because people will confound OSM and Mapbox. OSM is just open map data used to create a number of basemaps and other services. Mapbox is a fantastic company that makes great map products and services, but they still don't have the satellite/aerial imagery coverage that google or bing have and they probably won't ever have a 'streetview' like product. 

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  • I was Strava brand-loyal. For me, a tempo-ready, Colnago-loving roadie, I found Strava to be innovative, responsive and visually perfect for road exploration. The value-added map functions were well worth the Premium cost.  I appreciated the continuous improvement, e.g., the Stava/Instagram sync. I even considered buying branded clothing from the Strava Shop.  The lack of a Strava management response to the Street View elimination, after two weeks, is inexplicable.  I've cancelled my long-time premium membership and feel the misery.  Is everyone on summer vacation? Today would be a good day to fix a blunder.

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  • An interesting read regarding the costs associated with Streetview. As a heavy Strava user I predict I view/download less than 1000 images/year and I would be shocked if it is over 500.  I only use it for route planing and observing friends destination rides but I would be more than willing to cover those costs or work in a cap model. https://developers.google.com/maps/usagelimits/?hl=en . I already pay for a Premium Google Earth Account (Streetview) for my Tacx which draw continuous images for 1-5hrs. These web hosting services could link these accounts etc. I sign into everything else, why not Streetview.......

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