No heart rate data from Garmin Fenix 5 Plus?

Hi,

 

I have just got myself a Garmin Fenix 5 Plus watch and am currently using it for cycling and running. I've done 3 rides so far and all upload fine to Garmin Connect. But when they are either synced automatically with Strava or uploaded manually (in .fit format) I'm not getting any heart rate data at all in strava. All it says is "Want to see your Relative Effort and heart rate by zone? Use a heart rate monitor."

As the heart rate data is available on Garmin Connect i presume the device is fine. But could anyone help me get my heart rate data into Strava?

Regards

Jack.

 

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Comentarios

9 comentarios
  • I figured it out. I had to allow Health data to be collected by Strava.

     

    Settings > Data Permissions > Health Related Data > Allow

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  • I have the same issue, but I cannot see the Data Permissions under Settings. Where can I change this? In addition to not being able to see my HR, I also cannot see manual Laps.

     

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  • Heart data is a premium feature I think, so maybe that's why you don't have the Data Permissions tab?

    I see you don't have premium, but i do, maybe that's why?

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  • I'm having the same issue. The permission is only visible on the desktop version of the site, not the app. I have enabled it, but still my heart rate data is not showing. I'm guessing it's a premium vs free issue.

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  • yeah, im having the same problem, ive had hr data on my activities until recently because for some reason it was turned off, but i cant see data permissions, so i cant change it...

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  • I FIGURED IT OUT! apparently you need to be over the age of 16 to upload hr, so scale down your birth year.

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  • @Este - You can always reach out to our team and we'll help you out. I've created a ticket from your comment. 

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  • @Alex Amparo -It worked! Thanks!

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  • This is an old thread and I'm having the same issue.  I'm over 16 and have data sharing checked.  I get heart rate information on my cycling computer (Garmin 830), but my Garmin 235 runs is not showing it.  I have used the 235 for cycling and it shows heart just find.  I validated that the data is in Garmin Connect, so that should be good also.

    Any help would be welcome.  Thanks.

    Frank

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