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Swim laps not displayed on Strava

my swim laps are not being displayed on the Strava website. Has this feature been discontinued? It used to work but recently it has stopped showing laps.

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46 comentarios
  • Comentario oficial

    Good news, everyone!

    Our engineers have deployed a fix for a bug that was inaccurately parsing lap data on swim activities. 

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  • I just can’t fathom how the pace of development at Strava can so glacially slow. Every minor fitness app out there with a single developer who does everything him/herself keeps up with these issues within a few days at most. Strava takes years to fix anything, and whenever they do happen to implement a new feature or fix something, they break 50 other things in the process.

    Have you noticed that Refresh Activity Achievements has been broken for more than a week on activity pages (under the … ellipsis)? It points to /share/facebook, then updates to the current URL if you reload the page. I notified Strava Support, who said they were aware and hoped to have the issue fixed on Monday. It’s now Wednesday evening, and the link is still broken. The workaround they gave me doesn’t work either. Then they closed my ticket as Resolved.

    Just unbelievable that this company even functions at all.

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  • @Jeff. This should be a quick fix. There is one extra tag in the swim file for later model Garmins. A good programmer should be able to implement a fix for this in 10 to 15 minutes. Suggesting that we sign up to another service just to see our swim laps is bizarre. This was working on TrainingPeaks the day after the update. Maybe you should hire one of their guys.

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  • Hi Strava, what about replying at least ?

     

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  • PLEASE Strava -- why do you turn off features and refer us to 3rd party free apps just to get data that used to be a part of your platform?    I could see if someone was asking some obscure feature; however, these people are asking why a previous feature went away.    It's been MONTHS and the only response is to use another app and you can't even provide a direct answer to WHY the swim lap data went away.

    I experienced this same glacial Strava customer service when I bought a membership, was sent an email from Strava with a redemption code, but accidentally misplaced the email.    Emailed Strava customer support (as there is no phone number to call), took 14 days to get a response, and even the response was little more than a one sentence response that didn't solve the problem.   I respond to the email and wait ANOTHER 10 days to get the 2nd response -- still without a resolution.   I just gave up, called my credit card, and disputed the charge -- and, after the review by Citibank, agreed to credit my membership charge.

    Be very careful with how little you seem to care for your users -- your bread and butter -- as it would be very tempting to jump to another platform that was only 2/3rds as good but was at least responsive to user requests and had even passable customer service.    Sad to me, being a Strava user since 2011 and was once one of your biggest champions.   But issues like this and other features related to cycling that have been open for YEARS have me actively looking for other solutions.  You just don't seem to care about your users.

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  • The exact same thing is happening to me! Swim laps are no longer showing up in Strava...can someone please provide guidance on this issue? Thanks!

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  • Any update on this thread? Anyone know what's going on w/ the laps for swim activities? 

     

    Used to work just fine but now only get a couple of laps that appear...

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  • So the official Strava fix for this issue is for members to pay for another third party product so that it can fix the data and then import it to Strava? Huh? Thanks? 

     

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  • I use 735xt and for me this problem appeared in October 2018 after Garmin released update 9.40 (I guess the change came later to different Garmin devices, my friends with Fenix 5 were affected later). So it's half a year and Strava guys were still not able to fix the issue. I am programmer myself and I really can't fantom how the development process in Strava works... Every other application I use can display the swim data correctly.

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  • Same here. Only a few intervals show up for me and I'm also using a Garmin 735xt. I've noticed varying levels of this across the people I follow; some will have all of the laps shown and others will only have a few. 

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  • Same here. It will list my first lap split but not anything else. Garmin website lists everything but not Strava. I use a Garmin Fenix 5.  Any fix yet?

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  • Issue has still not been resolved. Jan 2019

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  • Same thing has been happening to me since October. Contacted Strava and they said "It appears there have been some recent changes to Garmin swim file data and we're not able to parse that data correctly. We're investigating and hope to be able to properly parse the data in the near future." But it's now almost Feb, so hopefully they can resolve this soon!

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  • I contacted Strava about this issue and got the following response: 

    "Unfortunately, this is a known issue our developers are aware of. I've added your comments to our bug tracker. Unfortunately, I don't have an estimate on when this would be resolved."

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  • It is not with Fitbit Integration as well. What happened to Strava ? Is this Company shut down or not working. This is not employee remaining to correct this issue of not able to snyc Swimming activity to Strava ?

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  • Do we need to start another topic for this issue?   I ask because this topic is marked as "completed and released" despite not fixing anything other than directing users to use a 3rd party app.

    The core issue is Garmin changing the data structure for swims from their devices.   I can't help but believe the fix, at most, is a few hours of developer time.    Why, Strava, CHOOSE to leave your app broken for 1/2 a year and counting?

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  • It is mind boggling to think Strava does not have a developer that is able to parse the new lap swimming format. It should take about a day or less for any basic developer.

    I wonder what they spend their premium revenue if not on the company itself? Because they are clearly not developing anything as of late which is highly disappointing.

    I will not get Premium again any time soon as it won't benefit the customers and only the pockets of the executives, or so it seems. Maybe they could pay one or two developers a little bit of money to... Say, fix some bugs? Their engineering offices must be full of spider webs and dust.

    BTW How is this a "completed & released" feature? Developers are just trolling us at this point. Maybe this issue should be escalated further showing how the engineers resolve issues in paper without ever solving them at all.

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  • Same here as of mid-late October. It used to work perfectly every time and is definitely recorded correctly as it shows on Garmin Connect. I now only see maybe 1 or 2 of my intervals per session when viewing on Strava. I'm using a Gamin 735XT if that has anything to do with it? Any help would be greatly appreciated.

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  • I am having the same issue.  This started with my 11/21/18 swim, and every swim since.  11/20/18 was fine.

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  • Is anything being done about this issue???

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  • same here, i am using Garmin Fenix 5s plus with Software: 6.0.0.0 and laps not showing, sometimes shows one lap but today didn't show any at all.

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  • Same issue here - Garmin 935.  Total distance is fine, but only 3 laps display:

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  • @Ian - It's a free app, actually! 

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  • @Ian 

    I can see why it looks confusing. If you sign up on the app, there's a little link beneath the Free Trial where it says "Maybe later." This bypasses having to pay for Elite. You can connect your devices to it, which should sync your workouts to MySwimPro then sync to Strava. 

    Cheers. 

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  • @ Jeff.  Everyone here would obviously like an update from the programmers.  Is there a reason why a solution is so difficult?  BTW - I tried MySwimPro and that is not a solution (for me anyway).

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  • Same for me with my new Fenix 5. Two days ago it worked on my old Fenix 3... 

    I tried to upload manually the fit or tcx file and still it doesn't show more than 2 intervals. I can see the correct intervals on Garmin Connect and SpeedoOn but it totally damages the synchronization with Golden Cheetah. I uploaded the fit file in Golden Cheetah and it recognizes the intervals

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  • This is disappointing. I recently bought the Analysis package for the exact reason that I wanted to port lap data (for run and swim) from my Garmin 735XT into Strava. Presumably even if this is fixed, existing workouts won't be patched for missing data. I'm now typing splits into the description panel for my own comparison...

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  • This issue has been ongoing for almost 6 months now - how is this not resolved yet?! The solution is even in this thread (Garmin changed the file structure slightly somewhere in October firmware updates on newer watches - just update the parser)!

    Pointing to a third-party app/solution for this is ridiculous. 

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  • This isn't just a Garmin issue.  I use an apple watch with myswimpro, and laps don't always display correctly.
    (Also was a problem with my old Pebble watch and swim.com app).
    I believe it's entirely just a Strava problem.

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  • So how do I make contact with a Strava developer>.... I  emailed the API team about swim support not working almost a year ago and got a brush-off "it's broken, we're working on it" email in reply.

    The reason I ask is because I write an opensource swim app that exports .FIT files to Garmin and Strava. The files I create are 100% compatible with Garmin and work in Garmin connect, but confuse Strava.

    so. if I can understand *what* Strava is looking for in the files, I can modify mine to work in Strava as well, but similarly I can explain how the Garmin ones work and need to be parsed.

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