Best Effort 5km time has not been updated from my Park run on the 19th Oct

Best Effort 5km time has not been updated from my Park run on the 19th Oct, I have the official timing to prove it so how can this be updated ?

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  • Does the activity show you ran at least 5km? If so try opening a support case and someone from Strava can "fix" this for you.

    https://support.strava.com/hc/en-us/requests/new

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  • As m said, what does your strava file show for the distance and the time.  If you started your watch early while at the starting line, it may have counted time that wouldn't show up on the official race result.  Also, if the strava recorded distance is slightly shorter than a 5k, it won't record that effort as a 5k. 

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