Photos disappear from the Profile page

I take a lot of photos each event and all of a sudden on my profile page there are only 56 photos going back 2 weeks. Yet other people have >180 photos still on their profile page?  Taking photos and looking back is fun for me, so can  you please explain.

Thanks

 

 

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Commentaires

97 commentaires
  • Commentaire officiel

    Strava displays 100 of your most recent photos on your profile page.

    However, all of your photos are still available on the activity page where they were uploaded. Strava does not delete or remove any photos. 

    There are two reasons why you may see more than or less than 100 photos on your profile:

    1. Photos synced from Instagram are not included in the maximum photo limit, which will result in your profile showing more than 100 photos. 

    2. When you delete a photo that was already uploaded, it remains included in your total count of 100 profile photos which may cause your profile to show less than 100 photos. 

     

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  • I was wondering about this also, I find that mine is limited to 38 photos, where others appear limited around 80. How can it be increased to the 100 as mentioned?

    It appears all photos remain on activities, just not able to view once over the limit so also wondering if there will be a way to download all photos or will the limit be removed at some stage down the track?

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  • i have the same problem they will on show a maximum of 65, it use to show 180 like my friends, which still have working on their page

    thanks Carl

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  • Same here. I have 50 or more photos but only 20 are shown currently.

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  • My photos are limited to 30. Most of the people I follow show 80+

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  • Yeah, there is no consistency, nor any support with this...

    Surely premium members should receive unlimited?

     

     

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  • Have the uploaded photos that I now can't see been deleted? I'm not sure I have copies of all the photos I wanted to keep.

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  • They haven't been deleted. Just not shown in the timeline

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  • Same issue, a download or two-way system with Instagram would be nice.

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  • Hi Elle, Strava,

    Thank you for the official comment but could you please explain what you mean by "based on performance reasons"? I've discovered that the amount of my timeline photos suddenly went from about 70 to just 12 - I can't think of any reason why? Thanks, Olga

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  • That doesn't sound normal Olga, I've forwarded your question to our support team and hopefully they will be able to troubleshoot over email. 

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  • Also, to clarify: Strava doesn't delete photos! 

    If the profile shows a max of 100 photos, the rest of the remaining photos can still be viewed on the activity they were uploaded to. The performance reasons are due to loading the profile page, not the storage of photos in general. We can only show the last 100 photos as a gallery on your profile page. 

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  • Thanks a million for your prompt reply Elle, much appreciated - I didn't see it until this evening, so logged a support request, sorry for asking twice! Yes, I understand that Strava doesn't delete the photos - I can see the old ones in the old activities when I click on them. I think I know what might have happened with my profile page in terms of performance/loading time - I was on holidays with very poor internet reception, which didn't let me upload new photos when I tried - perhaps this is why the amount was suddenly reduced, when I came home and was finally able to upload them, the overall amount showing on the profile suddenly went down to 12 (currently 10). If it could be fixed back the way it was, it would be very much appreciated.

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  • Hi Elle, Strava,

    Thanks for the explanation! Strangely my profile shows a max of 44 photos for several months. Have I done anything wrong in the settings? I can't figure out what?
    Kind regards,
    Silvia

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  • Hi Elle, 

    One of the best features that Strava community had was the photo feed/flow. Once users see a place they like, they click on the "go to activity", find out where the place/map is and in many cases (as I do) create routes , triggers engagements etc.

    This is (was) a great social feature of Strava which once limited to a few months/pictures back, it makes it pretty much irrelevant.

    Once the  pictures as early as a few months ago are not in the profile page feed anymore, they are inexistent de facto. I really don't care if they are still attached to the activities as long I can't reach them- unless knowing exactly what the activity is,  search it by name etc...

    So, a great  feature has been taken away. I saw already some reactions similar to mine and it would be great if you can pass on the message to reinstate the Photo feed as it was before. .

    While I sympathize with the performance issues, it should not be a reason not to reinstate this back for the paying customers and, not only I hasten to add.

    Thanks 

    PS. I've opened a ticket last year with the customer service, and got a similar reply, performance issues and outages.

     

     

     

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  • i would like my photos re instated on my profile page please can you explain how to achieve this

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  • Hi Elle,

    I only have 24 photos showing, not 100 as you mention in your official comment... Agree with Bernardo above, not having the photos easily available really does remove a great deal of the social element. I was hoping that upgrading to Premium would perhaps "boost" the profile but apparently not. Strava is great but would be even better if this could be sorted :)

    Cheers,

    Matt

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  • Matt, thanks for adding your support. It's also a matter of consistency, I can see some profiles with 30+, others with 180+ pics. Being told it's a matter the size and not the numbers, but c'mon, it's 2017 ;-)

     

    Best / B

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  • Alternatively, add a "Picture Attached" filter/checkbox in the "My Activities" search panel.

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  • Hi Elle, 

    I so agree with Bernardo and Matthew above and I was hoping we'd hear from you. To visualize the issue, I've made a screenshot of my own Strava profile page and that of another cyclist - we both aren't premium members. My page only shows 46 pics, hers 161. So sad to see all these great inspiring pics disappear everywhere, I'm even doubting on my rides now if i'm going to take and attach a photo, 'cause it will cost me another. We all like to show off a great climb or soaking socks ;)

    Hope this gets sorted...!

    Cheers,

    Silvia

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  • I have the same problem as the others.  Hope you guys are working on a fix. 😕

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  • Hello all - 

    I've updated the comment above with more information about our photo limit on the profile: 

     

    Strava displays 100 of your most recent photos on your profile page.

    However, all of your photos are still available on the activity page where they were uploaded. Strava does not delete or remove any photos. 

    There are two reasons why you may see more than or less than 100 photos on your profile:

    1. Photos synced from Instagram are not included in the maximum photo limit, which will result in your profile showing more than 100 photos. 

    2. When you delete a photo that was already uploaded, it remains included in your total count of 100 profile photos which may cause your profile to show less than 100 photos. 

    -1
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  • Hello Elle, 

    Thanks for the reply, but unfortunately it doesn't address what has been raised here, so let's try again :

    What we are looking is for Strava to reinstate the original situation where we could access / view the entire feed of photos from the profile page feed. Being that 10 , 1000 or a gazillion.  Not only the last 100. Nothing to do with instagram, so let's leave that aside.

    This was a working feature which has consciously been removed by Strava for both premium and non premium customers, without any notification whatsoever. 

    The reply cycles on this matter is rather slow ( 8 months ! and counting) and was wondering that taking this topic to Strava's twitter and facebook feed will generate the right amount to support this feature reinstated. 

    Looking forward for your reply

     

     

     

     

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  • Hi Elle,

    Thanks for getting back to us! It does however not solve the issue for me and probably others: since the beginning of this year, my profile page all of the sudden shows only 46 photos, and as soon as I add another photo at the moment, the oldest one (no. 46) dissapears. So my total is constantly locked at 46 instead of around 100. I don't sync photos from Instagram, but according to your explanation that is not the problem in my case. 

    So I think there is a whole other (technical) problem going on for a lot of Strava members than what you described above.

    Can you please help out?

    Best regards,

    Silvia

     

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  • Silvia, unfortunately you have a lot of deleted photos on Strava so we can't resolve this for you at this time. 

    Bernardo, also sorry to say that we cannot fulfill your request because we put the limit on the profile page photos due to site performance concerns. 

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  • Elle, 

    I removed photos at the beginning of this year because I was confronted with a limited feed all of the sudden (from infinite to 46!!!) - like we all have. I wanted to save the best ones and still be able to add more.

    I can't seem to explain my problem to you. It's very simple: the moment I now add a new photo, the latest one (no. 46) disappears. Between my latest and oldest photo in my feed there are no deleted pics, since I know I have to work with only these 46 allowed pics.

    When I delete a pic on let's say Twitter, my 'allowed' pic volume doesn't change, I can add new ones and I still see every photo. Funnily enough, I can happily bore my followers with zillions of them. Which I won't by the way ;)

    We can put a vehicle on Mars, but Strava can't technically offer and support (uniform) pic storage on the profile pages of their members (like any other social media)? 

    Hope to hear from you and please, don't say that I caused this problem myself.

    Best regards,

    Silvia

     

     

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  • I tried to explain the same thing to strava a while back and am in agreement with the comments and frustrations above. Please allow all photos to be visible on the profile page, even if it requires scrolling left to bring more up on screen. It should be sequential.

    I think people would rather click on the photo to view the activity, than dig around for the activity to find the photo.

    If the photos are all there somewhere (100 limit?), what difference does it make? At least show 100!

    Regards

    Shaun

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  • Dear strava! You have made all but this years photos unavailable to me. Majority of them were uploaded to activities and deleted on my disk, since i thought they wouldn't be erased. These precious memories were taken away without notification.

    I too work in IT and limiting disk space to customers, plus deleting old content would be the most embarrassing decision. Doing it without notification would be business suicide; my customers would call me a cheater.

    How can i know the upper limit of uploaded pictures, before you start deleting old ones? Before answering, please read older posts in this thread.

    Thanks for taking complete photo functionality away.

    premium member

     

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  • Elle, 

    With all due respect, and there is respect for your personal efforts to contain the reactions to this Strava one sided decision, what's really "unfortunate" here is Strava not listening to customers being them paying ones or not. 

    It's 2017 and the lack of ability to show a continuous full photos feed , citing performance issues, is downright comical.  A picture feed ? Seriously ? 

    Add this weirdo "picture quota system" where when you delete a picture from the already meager  "100 pics limitation", you lose that "slot" forever the allocated number is decreasing continuously  (thanks Silvia D).  So, what's the explanation for this exceptional piece of programming ? It's a "feature" or just an  elaborated system to punish your users for deleting pictures ? I mean, c'mon...is there any common sense left in the house ? 

    All this really makes one wonder where Strava is really going with this.  It's gonna be Myspace or Facebook ?  I would imagine similar type of obfuscating tone deaf answers were sent out in their twilight days.

    In the last interface update, it looks like Stava put great emphasis on being pictures centric, so this dichotomy  between what's going on in this feed (for months) and app/web pictures centric design is strange. The many negative feedbacks in the facebook page already created a petition at change.org to bring back the chronological feed. Elle,this is what's unfortunate actually, that your users need to go to change.org to make a point.

    Thanks again for your personal  efforts, we'll probably transfer this conversation to @strava / facebook and change.org to make Strava's management listen to their customers/users while still they are. 

    Regards / Bernardo

     

     

     

     

     

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  • Elle, Strava

    I appreciate your official response and realize youre not deleting the photots, but not sure your answering what some are asking. I have 56 photos showing under the "PHOTOS" heading as of today 11/2/17. I have taken more than 56 photos and if I go back to the activity I can find them, but the questions is why aren't all photos showing --up to the 100 limit you stated-- under the "PHOTOS" heading on my page? Why do I only have 56 showing and not the 65, or 78, or 83, or 99, 100 or whatever it is that I SHOULD have showing?

    Your response is greatly appreciated.

    Cheers, Michael

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