Strava keeps crashing on Oneplus 3

 

Oneplus 3, Android 8.0.0, Oxygen 5.0.1

Strava runs OK for a few minutes (just tested and got just over 8 mins) and then shuts down. On a restart I get informed it's recovered from an error. It happens every time. As far as I can see all the background power saving settings are disabled. 

Not much use and I'm not getting my money's-worth from Premium either!!

 

25

Commentaires

60 commentaires
  • Commentaire officiel

    Hi Folks, 

    There's an issue we've been investigating with OnePlus phones using the OxygenOS where our app is killed when it’s in the background for a while. The operating system has a daemon called `BgDetect` that appears to kill backgrounded processes that it thinks are using ‘too much’ CPU. You could try these tips below, but at this point, there is no confirmed fix:

    • Run Strava and start a recording.
    • Go to the home screen by touching the middle button.
    • On the home screen touch the right button which will bring the recent app or background app list.
    • Scroll to Strava but don't touch it (or else it will come back to the foreground). If it does come back to foreground repeat steps above.
    • There is a small lock icon on the Strava app. Click it to lock it. The default seems to be unlocked.
    • Now Oxygen Os will not close this app and will allow it to run in the background.

    I hope this helps! 

    Actions pour les commentaires Permalien
  • Here the solution from strava support (works fpor me):

     

    Hi Andreas,

    Thanks for your message. Unfortunately this is a known issue with this phone manufacturer; your device is restricting background processes and closing the Strava app as a result.

    Can you try the following steps and let me know if they help?

    1. Run Strava and start a recording
    2. Go to your home screen by tapping the middle button
    3. On the home screen tap the right button to bring up the recent app or background app list.
    4. Scroll to Strava but don't tap it or else it will come back to foreground. If it does come back to foreground repeat the steps above
    5. There should be a small lock icon on the Strava app. Tap it to lock it.
    6. Proceed with your recording

    Best,
    Camilla
    Strava Support Team
    9
    Actions pour les commentaires Permalien
  • I have the same problem

    I had a look at GPS related recommendation & applied them

    2 out of 3 recording crash and mostly don't recover

    too bad, guess I will have quit use this app.

    7
    Actions pour les commentaires Permalien
  • Yep, same for me. (Strava used to work fine, no issues with any other apps.) It's been like this for a few months now. I really like Strava, but I'm going to have to switch to another service as it's completely nonfunctional.

    4
    Actions pour les commentaires Permalien
  • Hate this app now. Tried on 2 phones. Always crashes and reports recovering from the error. Not good enough!

     

    4
    Actions pour les commentaires Permalien
  • I've resorted to keeping the screen on all the time, chews through the battery but seems to keep it 'alive'. Also possibly helpful is keeping something else that uses GPS live at the same time (like google maps for instance).

    Could just be luck though, the problem was always intermittent.

     

    Meanwhile, I'm never going to pay for a sub until Strava chimes in here with some kind of acknowledgement and even better, some kind of progress report ...

    3
    Actions pour les commentaires Permalien
  • I have same issue. Super super annoying and frustrating. Used to love strava. Android 8 on Huawei P10lite.

    3
    Actions pour les commentaires Permalien
  • I have had the same issue for some time now. Am using version 41.0.0 on Android 8.1.0. The whole app seems to stop working midway and continues first after it has been re-opened. I have informed Strava support but they weren't able to fix this yet.

    2
    Actions pour les commentaires Permalien
  • Was this issue resolved? I am facing same error on my one plus 5T. 

    2
    Actions pour les commentaires Permalien
  • same problem for me, also with Oneplus 3 and Android 8

    i had Stravas batterie Saving on off

    i have resetted the gps/agps with the app gpstest bevor i start a run

    i reset the phone bevore i start a run

    nothing helps!

    2
    Actions pour les commentaires Permalien
  • You have no lock symbol in the taskmanager?I dont know if its only on oneplus phones.

    2
    Actions pour les commentaires Permalien
  • Still not working despite the lock icon solution.
    Strava is now a serious waste of time for me. Trouble is I've got 5 years of data stored.
    Not sure why they can't fix this, but I'll wait another month then I'm gone
    Shame

    2
    Actions pour les commentaires Permalien
  • The answer of Andreas Z. seem to work for me too
    Thank you!

    2
    Actions pour les commentaires Permalien
  •  Andreas Z solution 100% works for me. I've had two complete recordings now after constant crashing before using this fix.

    2
    Actions pour les commentaires Permalien
  • I click finish ride, and the following screen that says "upload activity" is completely frozen.  I can't place a cursor, I can't identify if the ride was a commute or private, or change bike, and then Android warns me that Strava is eating my battery.

    It has to be a direct conflict with Android 8 itself.  Pixel 2's don't have the carrier specific limitations to Android that all the other phones have, so it's definitely not phone specific.

    Really surprised that no one from Strava is responding on this topic.  :/

    I really don't want to go back to Runkeeper.

    2
    Actions pour les commentaires Permalien
  • I'm on a OnePlus 6 (8gb ram, 128gb storage version) Strava gives me a message everytime I use it "Strava has recovered from a problem". Very frustrating and annoying

    2
    Actions pour les commentaires Permalien
  • I was facing the exact same issue on my OnePlus 3T phone. I was able to finally resolve the issue and have written a blog post on how to do it. Check it out here http://codingfundas.com/how-to-fix-the-strava-crashing-issue-on-oneplus-3t/index.html

    2
    Actions pour les commentaires Permalien
  • Same issue. Crashing app, straight line route connection between crash and restart, which decreases average speed, etc. etc.

    Hey folks at Strava -
    I'm sure you realize there's a sizeable community of Strava users experiencing this issue, a bit of communication regarding your attention to this matter could go a long way!

    1
    Actions pour les commentaires Permalien
  • I had this issue on a Honor 10 so it went back, now I'm having the same issue on a Nokia 7 Plus. I have tried all of the suggestions in this and on other threads and still have this issue. Should I assume Strava are working on an imminent fix or try a third phone make? Very frustrating!

    1
    Actions pour les commentaires Permalien
  • Same issue, going to try the lock fix and I'll report back tomorrow.

    1
    Actions pour les commentaires Permalien
  • I don't have the lock symbol either.  Constant crashing, to "Strava has recovered from a problem and has resumed your recording".... I press OK, and it crashes again, unresponsive interface.

    I've cleared the app cache, I've uninstalled and reinstalled the app, nothing works.

    1
    Actions pour les commentaires Permalien
  • I'm on a Pixel 2 running pure Android from Google.

    This has been a constant issue for three weeks now, and I tweeted Strava, and got no response.  :(

    1
    Actions pour les commentaires Permalien
  • I have the same issue. If I start only the strava app it crashs maybe 90% of time I use it.

    I don`t know the little lock symbol and will try it.

    Last time I used strava and komoot at the same time. When I navigate with komoot in the background the recording of strava works fine. Nokia 7+

    1
    Actions pour les commentaires Permalien
  • OnePlus 6 user here, came from a faultless Galaxy S5. Did a 19mile ride on Saturday and it failed to record 9 of the miles. I've tried everything suggested here, and it's not helping. Do we know if Strava, OnePlus and Android are working on this? Feel like I've wasted my money on a new phone, but obviously changing app for gps recording is much cheaper than changing my phone. Could be bye bye Strava for me. 

    1
    Actions pour les commentaires Permalien
  • I have a Nokia 6.1 with the same problem and don't have the lock item on the Strava app so I can't try that. I have done all the other suggested things with power saving. Strava worked fine on my Samsung J3 though although it was always running out of memory, thus the "upgrade" to the Nokia.

    Please do and update fix Strava!

    1
    Actions pour les commentaires Permalien
  • I got a Huawei android 8.0 and it is the same story. Works a couple of minutes and then silent crash.
    Will try the lock app next time I run. Hopefully it will work!

    1
    Actions pour les commentaires Permalien
  • Sorry guys. Google Fit upgraded and is fully stable with my phone and OSwear. Strava's been deleted. Thanks for listening, Strava.... :/

    1
    Actions pour les commentaires Permalien
  • @Paul - I turned your comment into a ticket so one of our team members can help you out.

    1
    Actions pour les commentaires Permalien
  • I just fixed my Strava (I think). There is a thing with this Andriod phone and OS level that gives permissions to each app that use location services. It was turned off for Strava. I did 21 miles this morning and it worked.
    Sure it was not a fault with the Strava app BUT if the error code given was a little more descriptive, I would have found the permissions problem much faster. I never saw such a permissions list on older versions. None of the help offered mentions location permissions.

    1
    Actions pour les commentaires Permalien
  • I fixed mine, did a 45 km ride yesterday and it didn't crash at all, you just have to lock Strava in the recent apps function by clicking on the 3 dot icon.

    OnePlus 3 with latest Android and Oxygen OS updates

    1
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.

Ce n’est pas ce que vous cherchez ?

Nouvelle publication