Strava not syncing anymore on galaxy watch

Hello,

Since yesterday, the strava app on my Galaxy Watch stopped syncing. When I press on an activity in my history (tap to sync), the watch says syncing, please wait. Usually, the watch then becomes unresponsive for a minute. When I check back after a minute or reopen the app, nothing happened. This suddenly started happening yesterday on the latest version available. I have succesfully synced some days ago with this very same version. I have restarted both my Galaxy S7 and Galaxy Watch but it does not fix the problem. While searching I've found one other user on reddit having the same issue (https://www.reddit.com/r/GalaxyWatch/comments/diorau/strava_not_syncing_on_galaxy_watch/).

Thanks in advance!

26

Commenti

156 commenti
  • Commento ufficiale

    We are aware of the stability issues caused by the June 10th 2020 (1.3.8 version) release of the Strava app for Galaxy devices.

    For more information and updates please follow our Known Issue page: https://support.strava.com/hc/en-us/articles/360045126132

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  • I have the same exact issue, after tapping for sync, nothing happens. 

    Samsung Galaxy S7 - GearFit 2

    11
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  • Same issue here, 2 activities stuck, even got an app update today to version 1.2.3 and still sync is broken (tried multiple restarts of every device, multiple attempted manual syncs from history screen).

    Galaxy watch 42mm with Strava app.

    My next activity with be with Samsung health and just sync that up, hopefully that will work.

    8
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  • Same here, will no longer sync or log activities!

    5
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  • Same issue here... I've never had a problem until now. Ran a good 10k yesterday and still can't sync it.

    5
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  • Same here... been working seamlessly until Tuesday. I can record activities but cannot sync.

    1
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  • Same here, hasn't uploaded any of my runs from yesterday. Tried to manually sync, but no luck. Updated the app via downloads but still no luck   :( 

    Samsung Galaxy Watch (42mm) and Android Phone App.

    2
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  • I am having the same issue. After updating both the app on my phone and my galaxy watch I can't sync activities.

    2
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  • Same issue, 6 and counting activites stuck in non-sync limbo 

    1
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  • Same here, for a bike ride. I tried to sync my activity all afternoon, but it's not working.

    1
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  • Same here! hope they'll fix it quickly. btw...does Strava ever reply to these support-threads?

    1
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  • Same here. And i´m angry about this, why a new update were the sync is not working. Who is testing this.

    So the app is not usabil and i can remove it and never install it again. Angry, frustrated.....

    1
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  • I have the same Problem.
    Please fix it

    1
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  • Yep, no longer sync's - this is consistent with their discontinuance of support for syncing from Samsung Health, so I won't be surprised if they've broken it for good a la Bluetooth / phone connectivity. Shame....

    1
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  • Same here, last synced on the 10th October but now won't sync. Spoken to Samsung who could only suggest resetting the watch but that would mean losing all data that hasn't synced.

    1
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  • Same issue...…...…….is anyone looking into this ...………………….nobody seems to be replying to any complaints?????????

    1
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  • Same issue with galaxy watch and S9+ phone, can't sync activities since yesterday evening. I tried to restart my devices and downloaded the latest versions but it didn't help. Until this I've never had a problem, hope you'll solve that ASAP

    1
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  • Same. Following strava update on galaxy watch yesterday, go to history and select "tap to sync". get a message "syncing, please wait" and then it finishes and goes back to history however the activity is not synced to Strava app on Samsung phone.

    0
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  • Same here, can't sync my activities recorded with Strava app v.1.2.3 on samsung galaxy watch 46mm. Each time app says: "error syncing, retrying" and no luck.

    Please fix it ASAP!

    2
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  • I have the same issue, I recorded a ride and have tried numerous times to get it to sync and it's failed every time.

    1
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  • is there anyone reading this posts here from strava? bring the app before and make an upgrade. is this so hard. ? the support is Ridiculous.

    3
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  • For those who's watch still won't sync. I got it working again by going to the galaxy wear app on my phone, select apps, navigate to strava and choose force stop. After restarting the app on my watch and pressing sync, it started working again. although there's still lag.I then reinstalled the strava app on my watch and now everything is working fine again. So I'd try force stopping it first so that can can atleast try to sync your existing data before reinstalling to fix the lag.

    1
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  • We're investigating an issue that's preventing activities from syncing to Strava from Samsung Gear and Galaxy watches. At this time, we do not know the cause. If you're experiencing this issue, please try updating your app to the latest version. If that doesn't help, try re-syncing any missing activities:

    • View the History folder on your watch.
    • Select Tap to Sync on the missing activities.
    • To confirm the activity has synced to Strava, you should see a "Sync Successful" message at top of the screen and Tap to Sync will no longer appear.

    If you're still having trouble after giving that a try, please contact us by selecting Submit a Request on this page. We will be posting updates as they become available and you can Follow this known issue to receive email notifications: https://support.strava.com/hc/en-us/articles/360035299171

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  • working, perfect! Great job guys, thank you 

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  • Had same trouble. Finally gave up. Revoked link to watch on desktop strava, took app off watch and reinstalled it from sctratch and it's up and running but you do lose your history unfortunately

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  • All working again as it should!

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  • Working now ! Thanks Support and Devs. 

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  • This is a joke, isn’t it...... i ´ ve tried this with stopping the app, and it doesn’t work. Then I stopped the app again, switch my phone to flight mode an try the sync over lte from the watch, this solved it. 
    i repeat myself, this is really a joke fro Strava. This is a f....ing bug guys. That’s not customer friendly.

    2
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  • I've had the same issue several times
    However it does seem like after several hours it will sync. Also I've been having issues with the Strava on my galaxy watch adding miles to my runs. Very annoying..... Is there an update to fix these issues?

    0
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  • Mine also magically works again.

    0
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