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After android 10 upgrade, can't log in the app.

I'm using a Note 9 and before upgrade, everything was fine.

After upgrade, I can't log in in the app, every time when I try to log in the message is "There was an error verifying your account data".

I've deleted the cache/storage for the app, uninstall and reinstall and still nothing.

With the same user/pass I can log in without issues on strava.com.

 

19

Commenti

41 commenti
  • Commento ufficiale
    We are aware of an issue impacting login for Android users and are working to resolve this critical issue for our athletes. We hope to see this issue resolved in the next version of the Strava mobile application that should reduce the number of athletes running into this error message. With that said, athletes could expect to still see this issue on rare occasion as some aspects of the log in process are outside of our control.
     
    In the meantime you can try some of the troubleshooting steps listed below we have seen previously work for other athletes when attempting to login through their mobile device:
     

    1. If you manually adjusted your clock on your mobile device, please visit the device settings and update your clock to receive the local time from your network.


    2. One potential workaround would be to log in to Strava.com on a computer, connect to Google or Facebook, and then try to log in through Google/Facebook on the mobile app.


    3. Alternatively, you can try visiting Strava.com on a mobile browser such as Chrome for iOS or Android and login to your Strava profile on the mobile browser. Once logged in, you may see a prompt to open Strava on the Mobile app. Follow the prompt and this should allow you to bypass the login error without issues. If this does not initially work, please try turning your mobile device off for approximately 30 minutes then turn it on again and try again.


    4. If this issue occurred when you switched to a new mobile device, try to log out and log in again with the new password on your old phone.

    Thank you again for your patience and understanding. 
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  • I am having the same issue but on android 7

    Very frustrated

    1
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  • similar issue on IOS? I can log in on the website??

     

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  • Same issue here after upgrading to Android 10, any updates on this issue?

    4
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  • Same problem, on Android 9 though.  Logged in on PC browser no problems, getting this error on my new Motorola G8 Plus (Android Version 9)

    5
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  • Same for me using android 5.1.  App was working no issues, but I un-installed for other reasons, then re-installed, now I get the message 'there was an error verifying your account data'.  I've changed passwords, un-installed and re-installed and still no joy.  Can log in on strava.com.

    6
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  • Same using Android 5.0.
    Only created a Strava account today, installed the app, haven't been able to log into it at all, ever. Have tried uninstalling, reinstalling, rebooting phone etc.

    Can login to my account via Strava.com website, update profile etc. OK.

    ---

    EDIT: the next day, this morning, I am now able to login to the app OK.

    Cheers.

    4
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  • The same problem. I installed the app on my new phone (Samsung S10, Android 10) and can't log in ("There was an error verifying your account data"). The browser version works well. When I logged out on my old phone (Samsung S7, Android 8) I also can’t log in on it.

     

    Update: The next day I logged to the app and everything is Ok.

    4
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  • Same here on Xiaomi Mi 9 Lite. Was having issues with the app so cleared cache and now can't log in again. I'm sure I've had this issue before and it just rectified itself, but any hints or tips to get logged in again would be much appreciated.

    2
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  • My run didn't sync from garmin today and a quick Google said to log out then back in again, logged out of the app now can't log back in again just says error verifying your account data, changed password still can't log back in I got the same message... checked desktop version and I can log in fine on there although my run still hasn't synced 😤

     

    Update* So I just waited till the next day and I could just log in fine...🤷‍♂️ the activity that I didn't sync I just added to strava  by saving the TCX file in garmin connect then adding the run in strava manually and using the TCX file

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  • Similar problem.

    1
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  • Can't log in to Android app. Android 10 Galaxy S9. The same credentials work fine logging in from my PC. I have uninstalled and reinstalled but no joy. I don't see any fix here. Are previous posters still locked out?

    4
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  • Same error experience here.

    Had to factory reset my phone (ASUS Zenphone 4, ASUS_Z01KD) running andriod 8.0 currently. I've since updated my password and cleared cache and data for the app to no avail.

    0
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  • Connect your account to Google or Facebook and then sign in with that, worked for me.

    -3
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  • Ihow do I connect my account to my google/gmail email?

    0
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  • On the Strava website, hover over your profile picture, click settings, on the right you should see 'Social Connections' and you can link from there.

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  • Have the same issue.

     

    1
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  • Same problem for me on Android 10 and Strava 141.11.

     

    1
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  • Same for me today .. worked fine before now can't log in on Android phone. Still ok on iPad and PC Android 10 and Strava 141.11

    1
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  • +1. Android app not working, browser is fine.

    I have cleared the cache on the app, uninstalled and reinstalled the app, turned my phone on and off in between all these and still I see the ""there was an error verifying your account data" at the login screen.

    Android 10, latest Strava app update as of today.

    Support requested.

    1
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  • Trying to log in to the Strava App after a long time and facing this problem (getting error: There was an error verifying your account data). I am able to login perfectly fine in the website. So, should not be wrong credential issue. Although, i deliberately tried a wrong password in the app and got the same error.

    Hopefully it should get fixed tomorrow as many users mentioned above. I will update tomorrow.

    UPDATE: I am able to login via the app today.

    0
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  • Same issue for me on Android phone (OPPO with Android 6). Has happened for a series of days. Can login on the website on my Mac but not on my phone. Have tried deleting and reinstalling the app and changing password and email address. I'd prefer not to link Strava to Google or Facebook so I have more control over privacy. Seems that Strava doesn't respond to any of these comments so I'll try again tomorrow or give up on the app entirely.

    1
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  • Unable to login after an Android update. As per many users issue above. Frustrating! I have uninstalled and reinstalled. Still no go

    1
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  • I seem to be hitting this same problem today as well, and I just installed the app. :(

    Android 9z

    No problems with logging into web interface on my laptop.

    1
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  • I also have the same problem I can login on the web but not with my app also delete and re install but still dont want to work

    0
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  • Same problem here. The answer from Strava, please ?

    1
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  • Having the same issue, I can log in on the website but I get the same "there was an error verifying your account data" message when trying to log in to the app. What have you guys done to solve this??

    0
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  • This was a bug ages back, it seems to have reared its ugly head again, try all the usual (inc. reset pwd), but then do a full network reset,

    then just to be doubly safe (likely unneeded but what the heck) go into: Strava app (app manager in settings) stop the app, go into Storage, delete all data and clear cache, then uninstall the app.

    Once you've got all of your Wi-Fi/Bluetooth etc config back in place, redownload and install the strava app, then launch;

    And just to be doubly safe, I didn't use my pwd manager to autofill, I copied my saved pwd from my pwd manager, typed in u/n (email), pasted the pwd, hit login and FINALLY, it freaking logged in.

    Hope this helps others. FIX THIS STRAVA!!!!

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  • Tried all of the suggestions by Jared above but no success.

    "There was an error verifying your account data" continues to appear.

    1) Force stop app

    2) Clear cache

    3) Clear data

    4) Uninstall

    5) Restart phone, + wipe cache partition

    6) Re-install app

     

    7)  Start the process over again as message reappears-

    On GS9

    Issue on Apple- change password issue sorted

    Come on Strava this is worse than useless

    1
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  • Hi All,

    Found the article below to get this solved (for Android users)
    https://www.androidpolice.com/2019/11/20/go-back-older-version-app-android/

    And used the APK below.
    https://www.apkmirror.com/apk/strava-inc/strava-running-and-cycling-gps/strava-running-and-cycling-gps-71-0-1-release/

    Basically you remove all data from cache & phone as, described by Jared Lane and after this remove the app.
    Then after this download and install and older version of the Strava as an APK file.
    This did the trick for me, after a long & frustrating battle with the current Strava App...
    Hope this works for you all, at least for now. Off course Strava should get it solved in the app on the Play Store.

    Kind regards,

    Willem

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