Data records but does not save after activity

My data appears to record an activity but will not save it. This has been going on for about 10days.The app says it is Processing Activity, then poof its gone!  I have made sure I have good satellite coverage at the beginning and end of activities, un/reinstalled latest version of Strava, am using Android 5.1 have check the battery, storage space & rebooted. Garmin Connect from my watch syncs fine with Strava but I like to have a second source in case one fails - which happens frequently. Anyone else experiencing this problem? Suggestions?

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31 commenti
  • So it might not be just me.  I recorded three activities using the Android app last week, each of them seemed to save OK and said sync complete after I finished, but then nothing; gone.  I'm still on Android 4.4.2

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  • Same for me. It happened twice already

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  • Strava support says it is a bug and they're working on it. But it took forever to get through the automated gatekeeper responses - and frankly I think the admission of a bug is probably just another automated response to the tenacious few. If I can't get segments to compare progress there's no point using Strava, I can just use the Garmin connect platform and save the aggravation.

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  • Charlie T you might try upgrading to Android 5.0 or greater.

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  • Same problem using iphone6, no solutions offered

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  • IPhone X and the same problem.

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  • Same issue with Motorola Z2 running Android.   Get notification "Your Hike is Ready to View", add in the description and click Save but then it never appears in Activity Feed.

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  • Yes, all of a sudden, starting yesterday my Strava app is not saving my activities. I am on an iPhone X also.

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  • iPhone 8 same problem, data records but does not save. Happened 6/25/20 and 6/26/20. Need a suggestion. 

     

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  • I’m having the same issue on my iPhone XR, just been the last couple of days, have tried everything!!
    Also it has not updated any of my walks in my weekly total/ challenges at all this week.
    Have just upgraded to the paid version so not happy 😟

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  • Iphone 6s the same problem. It happened twice :v

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  • Just happened to me as well. Happen to my wife a couple weeks ago. This is a basic piece of functionality - can't see how they could let this persist.... 

     

    (iOS 13.5.1, 12pro)

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  • Same issue here. I’m on an iPhone 11 Pro Max and I’ve had 2 activities in the last week not save after I was done. There was a message saying something about an error syncing. My spouse (using an iPhone 8) had the exact same issue today. We are still on our 2 month trial period but are looking at other options since Strava just doesn’t seem to record consistently.

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  • Same problem here :(

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  • Ditto. Also the same problem on iPhone, last two workouts just disappeared while processing, with no way of getting them back. All was working fine on Thursday, but then for Friday and today (Sunday) my workouts have just gone.

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  • Mine have actually just come back. Both rides restored. I hadn’t synced with my garmin previously,  so did that via garmin connect. And now Strava is working again for me.. 

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  • Good afternoon
    Strava records run or cycle ,after confirming save the recorded data vanishes
    Last normal recording on the 18 June

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  • Same issues of disappearing activities over the last couple days. Assuming it will pop up sometime. Happened to a friend as well

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  • Same as others... last three recordings disappeared. Last successful one was June 13. First failure was June 26.

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  • Same here over the past two days. It happened on the two biggest rides I have done in years. Very disappointing.

     

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  • Two activities disappeared, yesterday and today. Appeared to be saving then vanished. iPhone SE 2nd generation.

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  • POSSIBLE SOLUTION:

    You maybe able to solve by starting a new activity once you have good cell or wifi reception and then saving the new activity. It uploads the missing activity along with the new one you just saved.

     

    Saw this posted somewhere on the help forums somewhere, it worked for me. Good luck - frustrating bug.

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  • Same is happening to me. iPhone X. Two runs in a row, yesterday and today, disappeared after I hit the save button. Also happened to my partner yesterday, but his reappeared today. Have tried closing the app, reinstalling the app, restarting my phone, logging in on computer, nothing works. Submitted Helpdesk request but just got generic response and none of the proposed solutions worked. Added the activities manually, but will look for a different app if this keeps happening :(

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  • My lost activities reappeared a few days later! Hope is out there.

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  • The solution from Marcos Lopez worked for me, allowing me to recover three lost activities.

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  • Exactly the same problem for me. Two big rides in two days , both just vanished after saving.

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  • I thought I’d record a walk around my kitchen and see if it saved. It did and the two lost bike rides then appeared in Activities.

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  • This has happened to me two days in a row now. Ran on Sunday, saved the activity just like I always do. Ran today, opened the app and yesterdays run was not there. Figured I made a mistake. Ran today, made sure that I actually made it through all the steps to save. I received a Kudos notification, opened the app and todays run is not there. I actually pay for the premium service! This is beyond ridiculous. I have made the decision to not renew my premium service when it comes due in August. First Strava removes the ability to pair a heartrate monitor and now this stupidity.

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  • Strava Support told me to do what Marcos Lopez suggested; log a new activity to 'push' the others through. I logged putting the bins out and my rides appeared! Very pleased. Strava Support was very responsive I have to say.

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  • The solution from Marcos Lopez worked for me, allowing me to recover three lost activities.

    iPhone 7, Apple Watch 3 .. recorded directly onto my phone this morning and still wouldn't save / update.. now all restored after a walk around the garden 

     

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