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Apple Watch app asks me to Log In

After the recent update, my app on my apple watch will not start or change back to the shoe to run. I get an error message that says Check Strava on iPhone for prompts and there is none and be sure Bluetooth is enabled in settings which it is. This is very frustrating I used to love this app till now.

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  • 正式なコメント

    Please ensure that your Apple Watch is running the latest version. You can check this by going to My Watch App > General > About. Also check that you are running the latest iPhone iOS version as well and have no system updates on your phone. 

     

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  • I've tried many of the above suggestions, however Strava on my AppleWatch simply is frozen  on the welcome screen saying to login to the Strava app on your iPhone.  Let me know if anyone has any other ideas otherwise its back to NikePlus for me.

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  • Same problem as picture above here as well.  It just started happening, have to open/close the app on the phone multiple time before the watch strava app will come up.  Next day, same issue all over again...

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  • I just get the big Orange start button on my watch and it won't go any further. Have tried reinstallation that doesn't work. Watch is now no good for training! Come on Strava fix this please.

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  • This fixed it for me...

    Go to your general iPhone settings and select Privacy > Motion & Fitness. Make sure Strava is turned ON so the toggle is highlighted green.You may have to uninstall and reinstall the Strava app before doing so. While in the Privacy section of your Settings, make sure Location services and Health are enabled.

    I didn't have to reinstall...for some reason, my privacy sharing of toggle for strava was turned off.  All good now...hope this helps.

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  • Hello at STRAVA is anyone home?????

    So I was using the Strava app on my Apple Watch OK up until I upgraded my iPhone to the XR this week and now the Strava app only comes up with the login warning. I've already spent an 1hr uninstalling, reinstalling and unpairing etc etc. I've given up on it and switched back to MapMyRun so much better to.

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  • Yes, my watch is up to date. FInd someone to look at this who is actually interested in providing help rather than using a canned, useless response.

     

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  • I had the exact same problem on Apple Watch (stuck on log-in screen).  On iPhone, I went to Privacy > Motion & Fitness and cycled Strava on and off.  Now works.

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  • My watch (Apple watch series 3) and my iPhone are up to date. App was working very well previously and this issue has been started since last week on my watch. I have done all steps you have mentioned as solution and still facing same issue. 

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  • the same for me. Apple watch app doens't work because it doesn't recognize me as logged in.

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  • Same problem as the picture above! Fix it asap. It´s marathon time!!!!!

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  • This is getting really frustrating. Everytime I open the watch app it tells me to log in. Sort it, Strava.

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  • I have the same issue as Mark and reinstallation on watch or restarting watch makes no difference.  Haven't tried reinstalling on iPhone as that would require more stuffing around.  

    This issue has persisted through the recent watch and iPhone OS updates.

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  • I also have the same issue after recent update Strava will not start.

    re installing does not work.

    Apple watch version 3.2 (14V249)

    Iphone SE IOS Version 10.3.1 (14E304)

     

    Just check that the Start Button was still not Working and low and behold it is working and asking to connect with Apple Health.

    This could be because I found that several of my blue tooth connections including the Apple Watch had been disconnected after IOS and watch update.

    I reconnected the blue tooth and just checked to find it does start now!

     

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  • The solution from Matthew Cass worked for me to "finish" but the device still doesn't appear on my strava list on "manage devices". And worse, the app on the watch believes I'm not even logged in.

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  • Please try the following steps:

    - Use the Watch app located on your iPhone to force an uninstall of the Strava Watch app. Note that it may take some time for the app to be fully uninstalled from the Watch face.
    - Confirm the app has been uninstalled from the Watch.
    - Uninstall the Strava app from your iPhone.
    - Force close all apps on the iPhone.
    - Restart the Watch and iPhone.
    - Download and install the Strava app on the iPhone.
    - Confirm you are logged into the Strava app.
    - Confirm the Strava app has been installed on the Apple Watch.
    - Unlock the display on the iPhone and load the Strava Apple Watch app.
    - Watch for and approve prompts on both devices.

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  • Same problem as picture above here as well. Watch app will not start when not connected to the phone. This is so frustrating when starting a run. 

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  • mines doing the same also.  Started to do it on Monday - someone must have updated the app or the phone!

     

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  • Been having same issue for past week but I luckily only get the 'log in' screen for a couple of seconds on the watch then it connects properly. I suspect an issue with the Strava app not the watch/app. 

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  • +1

    it's been happening for a week or so at this point. i'm used to checking if it's working before i leave my place, so i did that today too. did the reinstall routine, setup, etc. and it was working. by the time i got to the track (phone left at my place), it was asking me to login again... sick of this 

     

    the fact that this has been happening on and off for some people since 2016 worries me

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  • Reinstallation does not remove the problem. :(
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  • Me too. I've had this problem for nearly a month now. It's such a shame :-( much unhappiness ...

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  • Settings under Privacy > Motion & Fitness > Strava, fixed the problem.
    Not sure why the sudden change. Worked fine until after International flight. May be due to flight mode setting?
    Thanks

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  • I was having the same problem but tried all theses but nothing worked.

    i then uninstalled it and reinstalled it and went through all the usual set up checklist but when it came up to motion and fitness and it asked for connection permission I declined and instead went to settings and enabled strava through that and it worked.

    hope this helps as a work around

    Matt

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  • Count me in here, too. I checked all the problems here in the forum and possible solutions. Re-installed everything and checked all settings and permissions. The App on the watch is stuck in the welcome screen and asks me to log in. Logging out and in again also doesn't change anything.

     

    Whats pretty interesting, though is that this problem is existing on the second watch now. I just installed my series 2 and the problem is still persisting. Pretty annoying...

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  • I have tried every suggestion on this list and none of them have worked for me. This is the second time it's happened to me. Think Strava and I will be parting company for here 

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  • I used to love my Strava. Now it is coming moletely frustratng because of this problem

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  • WHAT DIDN'T WORK

    - Deleted and reinstalled Strava watch app: FAILED
    - Deleted and reinstalled Strava iPhone app: FAILED
    - Did the above twice: FAILED
    - Privacy/Motion Settings - twice: FAILED
    - Deleted Apps and Restarted both devices, reinstalled Strava: FAILED

    WHAT WORKED:

    - Deleted Strava from iPhone
    - Factory Reset Watch 
    - Setup watch as new watch (DO NOT restore from backup)
    - Restarted iPhone
    - Reinstalled Strava on iPhone 
    - Re-paired watch with iPhone
    - Reinstalled Strava on Watch
    - Added Watch within the Strava app settings
    - SUCCESS!

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  • Come on Strava. This is pretty poor. One app shouldn’t require resetting you watch to use. It was kinda my main motivation for upgrading to Watch 3. Had to do the above at the time m. Can’t believe I have to do again now i’ve upgraded my phone.

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  • What other Apps are people using with their apple watch to track runs? I am probably going to cancel my Strava premium sub because the strava watch app and the phone will not pair. I'm in the middle of marathon training and need something more reliable.  

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