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Routebuilder not working?

When I open routebuilder I get a grey screen instead of a map (Chrome, Firefox and IE). Nothing happens. Is this a global problem or is it just me?

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  • 공식 댓글

    We were investigating an issue with route builder and segment explore map pages not loading. We have identified a fix and we should have this rolled out today. 

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  • I encounter the same problems... I hope they're working on it. If it's a software thing, it would be interesting to know what kind of software you need to run Strava Routebuilder smoothly.

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  • I have contacted the Strava Support Centre. If you have similar problems, check whether you have set "My Location" in the "My Profile" menu. Apparently, the Routebuilder needs a location in order to center the map. I hope this may help everyone having the same problems.

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  • Same problem here. Searching for a specific town in the search box on the top left made the map appear for me, as suggested here: https://www.reddit.com/r/Strava/comments/6icuuf/maps_not_loading_in_route_builder/

    For a permanent fix I updated my location in the profile settings. The old text was provided by Google's geolocating and could not be found by the new maps.

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  • This didn't work for me - stumped!

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  • This used to work for me fine, now I get the same: just a blank grey screen.

    Strava, are you guys not responding here anymore?

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  • I am also experiencing this issue with the Route Builder. Before today, it always worked perfectly. I updated my location (which had said null, null null) in My Profile > Settings, but this didn't fix anything. I also restarted my computer, to no avail. 

     

    Any suggestions, Strava Support?

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  • Same for me.  It seems to be an issue when I try starting a new route.  Was working before.

     

    strava please help

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  • Well, I'm certainly not going to be upgrading from the free account until this issue is resolved.

    BS.

     

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  • Grey screen today as well, used 100s of times over last few years.  Whats going on guys? Tried in different browser, tried putting location in, tried refreshing. no change, just grey screen.

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  • Hi, I'm having the same issue two years later than the original complaint. What is happening?

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  • I am getting this for first time today also!! Searching specific locations doesn't change the blank grey screen! HELP!!!!??

     

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  • Not working for me today either, on different computers and browsers

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  • Broken for me as well.

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  • Grey screen for me, too. I tried last night on my iPad and that was the first time I got it. Today, trying from desktop and seeing it here as well. Please help or fix! 

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  • Same here. I get a blank grey box. Tried on both Safari and Chrome. 

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  • Same here. Map area is all grey. Changing browsers (Firefox, Chrome, Safari) and setting a location does not help. 

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  • Yeah thought it was just me, it works if you edit a route but not a new route

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  • Grey screen day for me too.

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  • I am using it by creating a route with a past activity, 

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  • Same problem here - on multiple computers, with multiple operating systems??? Location data in Setting has correct info entered.

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  • If you need a quick fix: go into a route you already have that starts or ends near what you need and edit that route. It'll let you in and work from there. Just be careful that it's not an important route because it'll save overtop. I have a few saved routes I don't care about needing and it was perfect.

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  • Well, it's 6 December already, and it still doesnt work, what's going on?

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  • So as a new user switching to Strava, the route map builder is terrible - seems this issue has been a problem for many for a long time. There a much better alternatives out there! How can such a key part of this app fall over before release? Really dissappointing. 

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