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Route Builder shows a blank map

Hi

 

When I open the Route Builder, no maps are shown.

I tried it in Firefox, Chrome and explorer...

 

Any advice in what this could be?

 

Thx

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  • 공식 댓글

    We were investigating an issue with route builder and segment explore map pages not loading. We have identified a fix and we should have this rolled out today.

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  • Hi Bjorn, 

    Please go to your Profile settings on the website: Under your picture in the upper right, choose Settings. 

    Remove then re-enter your location. This map issue is caused by stale location data for your account. 

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  • Thank you!! Problem solved ...

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  • hi

    im having the same issue but changing my location doesn't seem to affect it. any ideas? pleas, cheers

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  • It doesn't fix it for me, either

    -1
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  • I am having the same problem. Changing the location doesn't fix it for me either.

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  • Problem solved following the instructions above. Thank you.

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  • Hi,

    when i open route builder , no maps are shown.  i have seen earlier comments to re-enter the location in settings. No result; it doesn’t fix it for me.

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  • Having the same issue as well, just a blank page no maps or anything, I cant even select any options down the left and side either

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  • Please fix this problem.  I even ventured into a competitive service to create a GPX map; but of course this doesn't work with Strava either.  Please please fix this problem!  It looks like this has gone on since November.  

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  • Hi, 

    I'm having the same problem, with the route builder.  The page shows no map and is unusable.  I've tried re-entering my location, logging out logging in etc, but none of this works

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  • I open up route builder and get a blank page ?nothing ive done all the above nothing works ,HELP

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  • 0
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  • Hi,

    Yep, happening with me also. I tried going about it by editing an existing route but no joy. I've done the resetting of my location as suggested but it's not playing. Any info, assistance would be welcome.

    Thanks.

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  • Same here, no map showing.

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  • I managed to get it working by using Firefox but it still doesn't work using MS Edge... 

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  • Firefox has not helped in may case. 

    Also i cannot change my location on the website without error - was able to on the App but still an issue. 

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  • Yep - been a few days struggling with this - but now solved using Google Chrome (rather than MS Edge)

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  • Same here.  Resetting location failed.  Changing browser failed.  Strava, if you don't have a fix for it right now, please would you acknowledge that you are onto solving this?

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  • Hi all
    This was from customer support, I could not open maps either, i had to update my edge browser, now it works

    Microsoft Edge - new Microsoft Edge is based on Chromium and was released on January 15, 2020. You may need to delete and reinstall the newest version.

    Internet Explorer - Internet Explorer 11 is the eleventh and final version of the Internet Explorer web browser by Microsoft. We would highly recommend using an alternative browser since this browser is no longer going to be supported.

    Safari - The latest version of Apple Safari is 13.0

    Firefox - Firefox 76 is the latest version, which was released on May 5, 2020.

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  • You’ll notice that a lot of these new posts are very recent, that’s because Strava recently introduced changes to its route builder and who could use these.

    i normally plot my routes using safari, but for the last week or so, all I’ve had (like so many others), is a completely blank map. I went on my PC and it was the same there. My pc browser is google chrome, and even when I downloaded the latest version, the map remained blank.

    So I downloaded the latest version of Firefox, and the maps OPENED perfectly.

    So back to safari on my IPad. I couldn’t update automatically wirelessly to Safari 13, so had to update through iTunes on PC. The update took a while but I’m thankful to say that now route maps OPEN perfectly on Safari.

    I think the issue must be with running the most up to date browser version. If it doesn’t work and you have installed the most up to date version, then maybe have to try a new browser.

    I hope this helps. Strava support is for some reason pretty awful at answering queries???

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  • Just in case this helps anyone, I found that my adblocker was blocking two sites that prevented the map from showing.  I had to whitelist these sites in order for the map to appear:

    md-ll.apptimize.com
    a.tiles.mapbox.com
     
     
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  • So, I have this now finally resolved - Strava logged into my profile on their side and changed my location (i was not able to without error) and now my maps works. 

    Good luck to others. thanks h 

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  • Still blank maps on route creator. Changing location doesn't work.  Changing browser doesn't help. 

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  • Microsoft Edge is up to date.Version 83.0.478.45 (Official build) (64-bit)
    I am on this version of Edge and change my location. Still maps are blank.

     

    Can you help?

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  • Tried Safari, Fireforx, Chrome and MS Edge, changed my location and still doesn't work, please help. 

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  • Same issue for me

     

    1. Tried in Google Chrome Version 83.0.4103.97 (Official Build) (64-bit), no map

    2. Tried updating location, location updated successfully, map still doesn't show
     
    3. Tried in Chrome incognito mode, did not show map
     
    4. Tried in Safari Version 13.1.1 (14609.2.9.1.3), did not show map
     
    5. any ideas Strava?
     
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  • Route builder was having this issue yesterday for me - tried all browsers and changed location, etc, didn't help. Now it's doing the same on segment creator. Fun stuff... 

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  • Same problem here, though it seems to work in Edge

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  • Hi, route planner not working on my desktop. It works on my phone but that's not the best for planning. Anyone had any feedback as to how to fix??

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