Can't login to request a new password

Hi my other half hasn’t got access to his email account that is registered with Strava, he can’t remember his pass word so he can’t logon to the site or request a new password. Does anyone know if you can change the email address his Strava is registered too and then set a new password. Thanks in advance

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  • Hi Nicola, 

    He can write to our team from an email address he has access to with a link to his Strava profile. Cheers!

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  • can you please change my email address?  it is currently ifeinswog@pescsandiego.com

     

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  • I need to change my email address and Strava will not accept the change. Can you assist please?

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  • @Ira and @Alex - Please write to our team and we'll be happy to help! 

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  • i have new Phone buth i can remember the password !!

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  • I can sign in to my account with recently changed password but when I try to change email  address it says the password is wrong?

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  • I have the same issue, but the "submit a request" at the bottom of the page is a dead end

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  • same problem here. Why does an otherwise excellent app make it so hard for users to change the email address associated with their account?

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  • Having the same problem. Ive opened multiple support tickets and have heard nothing back

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  • What a convoluted process. Requests to support go unanswered, request to send an email with password reset go unanswered. Why is it so hard. If you are going to run your business completely digital then you have to make it easier.  Or you can have a toll free number for a help desk function.  No issues taking subscription money. Come on Strava you can do better than this. 

     

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  • I lost my password and don't have access to my old email (so, I need to change my email address, too).  How do I write to you, to get an answer?  I have spent 2 hours searching and am thoroughly confused.

     

    help?

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