Strava (Apple Watch series 3) does not record heart rate anymore

I realised that the last couple of weeks the strata app on my Apple Watch (series 3) does not record my heart rate anymore. 

The watch itself does track this (as I see when selecting the heart monitor app on the watch directly as well as in Apple's Health app) but when starting an activity within strava I notice that I have an animated heart-beat logo ("spinning" icon) but it doesn't show me an actual heart rate number ...keeps on spinning

I've already tried Strava's suggestion to de-install both apps (watch and phone) and reinstall - postponing the "Health data" setting - start a session on the watch - this time continue setting the "Health data" correct and restart ... to no use. It still doesn't work.

As said: It used to work correctly (until a couple of weeks back).

 

FYI: Tried logging my heart rate using Runkeeper on my watch and that worked without issues - that proves there is nothing wrong with the watch!

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  • Try using the Submit A Request button at the bottom of the page to get help from Strava.

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  • I have the same problem, any progress?

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  • Hi Scott,

    The issue “solved” itself after I updated watchOS to the latest version that was released a couple of weeks ago..... apparently the update process really wipes all cached information of the apps installed (a.w. Strava).

    All other advice I got from strava support (I filed a ticket) didn’t work.

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  • I’ve tried everything but my Apple Watch series 3 doesn’t upload my heart rate to strava anymore, amy help would be greatly appreciated

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  • I am having the same problem with heart rate not showing up. It started not working approximately 3 weeks ago. Any help would be appreciated.

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  • For some reason my date of birth was incorrect in my settings once I’d rectified this everything worked fine, hope this helps.

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  • Hi Vicki, 

    Since I updated WatchOS I must admit that it hasn't gone wrong ever since .... I think the key "take away" is that a complete sweep of the existing installation did the trick.

    Maybe the Strava team can comment on that as they know exactly what strava-data is stored on your watch and whether or not all gets deleted from it when uninstalling the app.

    Sorry that I can't be of any more help.

    If you do get it sorted out and it is via a different route, please add that information to this thread.

    Thx,

    J. 

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  • Updated both iPhone 7 and Apple Watch Series 3, heart rate still isn’t working.

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  • Same problem. After working with support, I got it to the point where it appeared to record heart rate data. The recommended action was to force quit the Strava app on the watch and reboot the phone. After this, the behavior did change, but just in a different, and equally, incorrect fashion, going from showing no heart rate data to showing false data in the workout.

    It would be helpful if anyone on this thread could post links to information that could help us troubleshoot the issue. It seems some are able to get this working, and others are not.

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  • Same problem. I’ve un-installed, re-installed Nd rebooted. Nothing works. Makes the watch version of strava a lot less useful to me if I can’t record a workout with a heart rate. Disappointed that strava team isn’t responding with a valid solution. And they want me to pay for strava premium when there are so many glitches. I only pay for premium when I see that a basic set up is functional. 

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  • There is a setting in iphone -> watch app -> general -> workout power saving mode. Make sure that is off, or no heart rate data will be saved. Not sure how that got turned on, but it was the root of my problems. 

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  • Thanks for that Robert. Mine was not on.  It just does not work. :(

     

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  • I’ve just run 5 miles and Strava only recorded the last mile and a half correctly and yet the total run was correct. What’s going on with Strava this is the second run that it’s messed up if it happens again that’s it for me. I’m using a Apple Watch  ver 3 which has worked fantastically well with Strava for 2 years. What’s going on ?

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  • I had the problem and the solution was to turn the power saving mode off as Robert Bradley said above. That worked for me. Heart rate data was recording both before and after my run, but the power saving mode turns off heart rate monitoring to save power over long distance runs, thanks Robert

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  • Robert’s solution about power saving mode fixed the problem. I didn’t even turn that on, it must be a default in one of the updates. Anywho Strava, please add that to the sticky as the first thing to check before re-installing the app.

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  • I had this same problem and the solution is in the Apple app Health, in Sources make sure that the Strava app has permission to read the heart rate ON

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  • Just follow instructions from here: https://support.strava.com/hc/en-us/articles/115000161184-Strava-Apple-Watch-App
    (Hence elaboration on what Francisco mentioned above). Cheers

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  • My heart rate from my apple watch series 5 is not recording in a running activity. 

    It works fine for the other activities. 


    Please help

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  • I had the same issue with heart rate not reading in the Strava Apple Watch app. I resolved the issue by going into Settings on my iPhone and choosing Health. Next I clicked on Strava under Apps and then under the Allow Strava to read data section, I slid the slider to On for Heart Rate. The next time I started an activity in Strava my heart rate was on.

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  • I clicked on my profile settings in the health app. Then I clicked on privacy/apps and then on Strava and selected heart rate under allow Strava to read data. That turned it on and my heart rate started working. Hoping that this works for others being driven crazy by this.

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  • Francisco N. nailed it. fixed it for me.

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  • Worked for me too

     

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  • Connect connect button doesn’t appear to be working to connect to Apple health, Apple health is ticked but still says connect in orange and heart rate not recording ?

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