App very slow

Just moved from iPhone to android device

The Strava app takes forever to load - like 2 mins. Activities and segments also then take forever to load

Have tried uninstalling and reinstalling

Help! It's unusable in the current state

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  • We are finding the same issues, seems to be androit phones that have issues. Refer to comments on this fb post. https://m.facebook.com/groups/592168807616064?view=permalink&id=1310735735759364

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  • Yes, I've had this problem for a while. it's crazy.....I have to force quite the app all the time, to get data to load. 

    It's not my connection or old tech, new iPhone and all other apps like Instagram and facebook load without any trouble. please sort this out, as I'm paying for this service and at the moment it's bordering on unusable. 

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  • I'm having the same issue. Seems to have happened after a recent update. The "Edit activity" page takes several minutes to load, and after it is done loading, it will wipe out all the changes I've made... pretty frustrating.

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  • Same here. Hard to load. Takes awhile. It's effecting usability.

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  • Same here, brand new Samsung s10e, takes 80+ seconds to just load the main "Following" section and another minute+ if I want to edit an existing activity. I have a ticket open with Strava. I'll see what comes of it. My app is stored on the internal storage and I've uninstalled, reinstalled, cleared data, and cache, all with the same result.

    using version 111.7(1033200) on stock Android.

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  • Same here with android on S10+ but only when connected to wifi... the 3G allows the app to load much more quicker.. Have sent an incident to Strava support last month and the only updates I got is that they will process the ticket soon... yep already a month...

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  • Wow. I just turned off wifi and opening strava was nearly instantaneous. Thanks for the suggestion. I'll add that to my ticket and see if it helps the engineers at all.

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  • Yes but watch out the data consumption as for some strange reasons... it keeps loading a bunch of things in the background.. Hope they will fix the wifi soon...

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  • Does anyone know if Strava is working on the wifi issue? I can't find details anywhere. This is the only thread I found with the "turn off wifi" fix. It definitely runs very fast when not connected to wifi.

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  • Mine just started working on it's own on Wifi. I had a (Verizon) Android update for my s10e and now running G970USQU2BSGJ and Strava version 115.7

    Loads fine now (and tested with mobile data off to make sure it was strictly using wifi)

    Best of luck. 

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  • my takes forever to load after phone update of samsung 8. Once loaded you cannotmove around app as with each page change another 5mins of loading page !!!!...worked perfect before now its unusable in this state..pls assist

     

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  • Older phone, things worked perfectly and fast until the latest updates with functions I don't use. Also there are more push ads to try Premium. Crashes on ads, takes forever to load, not happy.

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  • I have the same problem, while on Wi-fi, the Strava app loads and loads. I need to turn off Wi-fi and use mobile data and then it starts loading normally. Very disturbing. Any fix for this? I am on Android device (Xiaomi Redmi 7).

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  • Me too, slow to run the app on my Android phone. For me, it happened out of the blue. I've had an Android phone the entire time I've been on Strava (at least a few years now), and I've never had an issue until April of this year. My app loaded normally if I turned off wifi and run on mobile data as Andrej suggested, but that's not sustainable. 

    Around the same time, I also noted that another app on my phone was not functioning properly; so I called my cell phone provider to ask if there was anything I could do to help. They told me to reset the network settings, and it did the trick!

    Go to Settings > General management > Reset > Reset network settings

    This fixed both of my apps - I hope it helps you too!

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  • Hello Strava team,
    i have the same issue (android cell phone) , strava loads and works on wifi very slow, on mobile data works normally. Please, could you fix it?

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  • Same for me. I basically can't use the app. Needs to be fixed.

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  • Same for me after last weeks latest update on my Samsung phone.

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  • Since I switched from WiFi to data and then back to WiFi all seems back to normal and Strava is sweetly working again!

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  • I'm experiencing the same with an Android phone (Samsung J6) the Strava app is fast some times but will take several minutes a bit later. I think it started when the phone updated a few weeks back:-/

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  • Having the same problem on my pixel 3. Strava is _ridiculously_ slow when I'm connected to wifi, but works perfectly when I just use LTE. My Wifi is working just fine -- speedtest says I'm getting 292 mbps dl & 299 mbps upload, and everything else on my phone is working fine. 

    This is using Android 10, with security patch update 3/1/2020. Strava app was updated today, version is 150.11. 

     

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  • It is June 2020.
    I just found out about the Wi-Fi bug... All the time before I thought it was their servers overloaded. But on 4G it works fine.
    Technically, what is the difference? Unless there are different response delay while on Wi-Fi. Feel bad for users that have to pay...
    I'm uninstalling the app and will be using the mobile website, until it's fixed.
    Stay active everyone!

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  • Re-setting my network settings seems to have done the trick on the issue of slow response. Only time will tell though!

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