Strava to garmin IQ error

I have a garmin edge 1000 and was working well, however now when I try to go onto Strava routes through IQ I get a message— error 402– I cannot find how to fix this, all my other route planners work through IQ just not Strava ! I have reset the garmin; disconnected and connected to Strava and garmin app etc but nothing, anyone had same issue or is it time to move to wahoo

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  • I have the exact same issue. Was working fine, now its not. "Trouble connecting to the server Error code 401"

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  • I have exactly same issue on Garmin 830. Everything was working well Until one day Garmin asked to once again complete connection when I tried to use Strava Routes on IQ. I’m receiving notification on phone in the Garmin Connect, redirection to logging page works, when I choose logging via Facebook, enter the logo and password - so far ok, next I’m getting Strava page with confirmation of data transfer and after confirming Page disappears and I’m getting error on the Garmin device. No code just IQ logo with exclamation mark (!)...
    can you please suggest what’s the issue might be? Is it the widget on Garmin IQ or the logging method? How can I fix it?

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  • I have the same issue. Appears it started after the ransomeware outage they had. Is the Strava Routes syncing with Garmin GPS working again? how to fix this issue?

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  • Exactly same problem can's access Strava routes on my edge 1000, activities are transferred fine. But when I try to access routes. I am asked to log on again and then get error 401. I assumed it was something to do with the Garmin outage, but they are now showing everything as working again

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  • jeg har samme problem.

    På min Garmin 1030 giver den også "fejlkode 401" når jeg forsøger at trække mine ruter ned på IQ.

    Det har virket fint  indtil nedbrudet hos garmin

    Nogen der ved hvad man skal gøre ??

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  • So what can we do here? I've actually bought a brand new Garmin. So this has stopped working on my old 520 and brand new 830.

    Its a Strava Error, does anyone know how we can open a case?

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  • Same here, ever since Ransomwear I haven't been able to access Strava Routes, error 401. Any fixes been found?

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  • Also have the same problem... deleted everything also my whole garmin. Nothing helped

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  • Has anyone made any progress on this? Is there anyway we can link someone from Strava support onto this forum? I'm still unsure if this is a garmin issue or a stracva issue? 

     

    Cheers

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  • Guys , does anyone have any experience on getting these issues brought to the attention of Strava support?

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  • Strava routes is no longer supported. So your routes are in the Garmin ‘rides’

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  • But you have to safe them again in strava app. So star off and on again. Then you see them in rides (koersen in Dutch). Took some hours to find out.. super annoying

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  • Same problem with 830. Used to pick up strata routes through IQ but keep a cycle going saying open strata through connect, log into strava in the connect app, ok and then that sends me back to the device where I get error 401.code. have to put the course in through the computer download to new files. Not ideal

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  • So it seems that Garmin (or Strava) changed something but I finally got it to work on my Garmin 830. Here is what you need to do:

    On the Garmin Connect website you enable "courses". Give permission on your account information page. Alternativly on the app  Settings > Partner Apps > Strava > Enable Courses permission.

    In Strava, In order for a route to sync the star must be marked (orange/on). Tap the star icon to do so. Important, if the routes already have the star marked but you dont see them on the Garmin, klick the star off and on again and they will be synced the next time you sync.

    The synced routes will appear in your Courses folder on your Garmin.

    I don`t know why the changed it and it is a bit more complicated or unlogical but it works, just used it for 2 tours today.

    Good Luck! Don

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  • I still have this problem and have tried everythinf listed above. No solution. I’m on holiday in an area I don’t know and can’t use my planned routes. This is a problem that will send me away from both garmin and strava, sucks!!

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  • The solution proposed by Donal doesn't work at all. I appreciate him taking the time to post it, however I feel like hes not understood the issue. 

    The course synch with Strava was all managed via the IQ feature, and worked really well, until recently. 

    I've logged a case with Strava, as I believe the issue is on their side.  They are dragging their heels with getting it fixed. 

    Does anyone know how we get someone from strava support tagged into this thread? 

     

    Regards

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  • Ok, Donal G. I stand corrected and I apologise. 

    THIS JUST WORKED!!! - All of a sudden, the course I was trying to synch just a appeared in my saved courses. I did this for both a Strava created course and one where I turned a ride into a route. 

    In the midst of all this my garmin also downloaded an update, not sure of this has somehow solved the issue partially. However it seems we have something to work off. 

    Thanks Donal. 

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  • What Don said directly above my comment works perfectly. “Starring” the routes the syncing your garmin device with your phone forces the routes into your navigation - courses list. Thanks Don, worked for me this morning too! No thanks Garmin for the crap comms on this...likewise Strava

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  • The courses are working. I dont know if that was before firmware 6.00 on the edge 830 but now my coures have way too much elevation. For example in real 60km and 900meter elevation. In garmin courses i have more then 5000meter and the climb pro shows also strange things.

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  • To fix this issue, you need to go to Connect IQ app and update Strava Routes. 

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  • SOLUTIONATED ¡¡¡¡ Inside in the strava App, settings and after "link With others services". So press GARMIN CONNECT.

    Regards,.

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